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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the unique and well-made vases and bookmarks, often highlighting their quality and appealing design. Many consumers found the ordering process easy and appreciated the excellent communication and fast delivery service, with frequent updates on their orders. The products are often described as perfect and thoughtful gifts, arriving beautifully and securely packaged. However, some customers also noted issues with delivery, with a few reporting crushed or missing packages due to the delivery company. A small number of people were dissatisfied with customer service, mentioning unhelpful responses or a lack of communication regarding order tracking and missing items. Additionally, a few reviewers felt the product was smaller than expected or not manufactured to a high standard.

What people talk about most

Product

People report positive experiences with product. Many customers praise the high quality, beautiful design,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the vases,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery times, with... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the great communication,... See more

Based on these reviews

Rated 5 out of 5 stars

What a fantastic idea putting books & flowers together. I love my vase. It’s something different & makes a great gift. I chose my favourite book (film) Beauty & the Beast in an acrylic vase. It arrive... See more

Company replied

Rated 5 out of 5 stars

They are amazing in reality the cases and aycrilic bookmarks I really love them, just gutted I didn't order myself one 😀 plus these are for gifts to special people I know. The box itself... See more

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Rated 5 out of 5 stars

I saw these advertised and thought what a great idea, pairing flowers with your favourite books! A perfect gift for a friend! Bought one for myself also. Both Wuthering Heights. Customer service was e... See more

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Rated 5 out of 5 stars

Absolutely stunning,beautiful & very well made vases.fantastic detail in the design.i have 1 acrylic & 2 ceramic.they are truly lovely to look at.also the people there are a delight & very helpful.wil... See more

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Rated 1 out of 5 stars

Paid for Priority Packing, still havent recieved a tracking order. Ruined a 10 year anniversary gift. Have absolutely no idea if I've got an order as order number isn't recognized on website... See more

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Rated 1 out of 5 stars

I ordered a present for my sister by recommendation. However, customer service isn't replying at all to my messages. Nor email or message for and not via Instagram. I want to verify my order and make... See more

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Rated 5 out of 5 stars

Throughout I was kept informed of the progress of my order, which arrived promptly. The vase was very carefully packed. I am delighted with the style and quality of the vase, which is now displayed pr... See more

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Rated 5 out of 5 stars

Good communication using my name and information from my email to them, so the replies were not generic. I am happy with the price. I bought far more expensive presents for my partner for Xmas. Thi... See more

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Rated 5 out of 5 stars

This was the perfect gift for a voracious reader in our family. There were many options available and I found the perfect title. Unfortunately the package arrived quite crushed and when opened... See more

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Rated 5 out of 5 stars

Lovely gift which is beautifully packaged. I wish I could have afforded the ceramic vase. The bookmark is lovely too. Was kept informed at all stages of delivery Just a shame that Yodel threw the pa... See more

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Rated 5 out of 5 stars

I've already made the vase part of my home and I was impressed with the delivery and packaging especially the box with the wording. I also bought the Wuthering Heights vase for my mum because it is... See more

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Rated 5 out of 5 stars

Fantastic service. Easy to order, excellent communication from seller and kept informed every step of the way. Arrived very well packaged and protected. Bought as a birthday present for my daugh... See more

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Rated 5 out of 5 stars

This is one of the few places I shall keep revisiting and not just because the order came swiftly and smoothly. It is also due to the creativity, originality and kindness of the hands that make these... See more

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Rated 5 out of 5 stars

I brought my wife the Beauty & the Beast vase for our wedding anniversary. The seller sent communication emails every step of the way. Tracking was spot on. The actual vase is beautiful and I got a... See more

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Rated 5 out of 5 stars

Such a novel (😆) idea. I have bought several now, tailored to the recipient's reading taste, then treated myself too. Well presented, well packaged, kept fully informed of status of parcel Would de... See more

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Rated 5 out of 5 stars

I purchased five of your lovely vases, two for me and three as Christmas gifts. I was able to bring together the personality of the person with the book title vase, which made the purchase more meani... See more

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Rated 5 out of 5 stars

The vase and bookmark ordered as Christmas presents are amazing! Such lovely additions for anyone who enjoys books and reading. The quality of them is superb. Ordering and delivery was quick and smoot... See more

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Rated 5 out of 5 stars

Being an avid reader, these delightful book vases caught my eye. They are unusual, such a great idea. Although my vase took a while to come, I was constantly updated by Irene. My vase and complimentar... See more

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Rated 5 out of 5 stars

I purchased three book vases as Christmas presents. Just one more chapter for my book devouring sisters. Irene kept me informed of their delivery journey and they arrived really quickly. So well packa... See more

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Rated 5 out of 5 stars

I bought a vase and bookmark for my mother for mother's Day. It arrived in perfect condition and looked beautiful!! My mother loved it! It is always good to support a small business. Only thing that I... See more

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Rated 5 out of 5 stars

I bought the Les Miserable vase as a housewarming present for my daughter and granddaughter as LM has a special meaning for them. They absolutely love it! Great company to buy from... service was exce... See more

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Rated 5 out of 5 stars

I bought a vase from Biblio Bloom as a surprise gift for my wife for Valentine's Day. She absolutely loved it. She loved the bookmark that came with it too! The shipping was great and safe. Co... See more

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Rated 5 out of 5 stars

I purchased the Beauty & the Beast Vase and also the bookmark, which was a gift to my daughter as a Kris Kringle present. Upon her opening it, she was just absolutely so happy and loved it immensely.... See more

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Rated 5 out of 5 stars

I would like to share a review as I recieved my vase yesterday and I am totally over the moon. Beauty and the beast is a favourite of mine. In my parcel I recieved a little women bookmark it is beaut... See more

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Rated 5 out of 5 stars

Ordering was easy and I was kept updated all through the process right up to delivery which was quicker than expected. I ordered as a gift for my book loving daughter and it was beautifully wrapped so... See more

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Rated 5 out of 5 stars

This is my second order of these remarkable vases. They are so beautiful and will really brighten a desk, corner nook or anywhere you would like to see them. The ordering was easy; the vases arrived... See more

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Rated 5 out of 5 stars

I purchased 2 of the book vases, from ordering to receiving took 2 weeks which is brilliant. I was kept updated re delivery every step of the way. Really fair price too. They are a present for m... See more

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Rated 5 out of 5 stars

Absolutely made up with the vase’s and bookmarks I ordered. I was kept up to date every step of the well, arrived in good time and very well packaged. One was bought for myself (Alice in Wonderland) w... See more

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Rated 5 out of 5 stars

I bought this as a gift for someone in the sale and I’m delighted with my purchase. It’s just as seen and perhaps even better. Delivery was quick and communication from Biblio Bloom was excellent. Wil... See more

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Rated 5 out of 5 stars

These acrylic vases caught my attention -- I liked the clear acrylic material, and putting memorable book titles on the vases was a genius move. I bought one for a friend's birthday and she loves it!... See more

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Rated 5 out of 5 stars

I’m not a flower person in all honesty but when I saw these amazing vases I changed my mind. I love the aesthetic of them and they come in all the classic books they are lovely. The website is so e... See more

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Rated 5 out of 5 stars

I ordered the ceramic and plastic book vases of little women for my mum and she absolutely adores them. They look exactly as advertised and come in very cute packaging all ready to go! Definitely wort... See more

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Rated 5 out of 5 stars

I bought this vase for my daughter for one of her Christmas presents. It arrived in protective packaging. It is absolutely beautiful and I received a free bookmark. It is unique and so different from... See more

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Rated 5 out of 5 stars

These are beautiful gifts for book lovers. My daughter in law had the best reaction opening this Christmas present. I bought her the Ann of green gables vase and it looked just like a book cover. She... See more

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Rated 5 out of 5 stars

What a wonderful idea! I bought my book loving daughter Alice in Wonderland. I didn’t know what to expect but it is beautiful, well made and looks great in her library. Delivery was fast, tracking up... See more

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Rated 5 out of 5 stars

I was extremely happy with the vase I purchased as a gift. The delivery was in the time scale stated and the communication from Biblio Bloom was excellent. The customer service felt very personal.... See more

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Rated 1 out of 5 stars

Placed my first order after a lot of umming and ahhing - I thought it was the perfect gift for a friend for Christmas. Instead, Evri have lived up to their negative reputation and failed to d... See more

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Rated 5 out of 5 stars

Couldn’t rate this company more on their customer service! they have gone above and beyond to make sure I got my parcel in time for a Birthday, it came beautifully packaged and my item is just perfect... See more

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Rated 5 out of 5 stars

My beauty and the beast vase is amazing. Great customer service and package arrived to Australia quicker than expected and at a great price. The free bookmark I received was also stunning. Can’t wait... See more

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Rated 5 out of 5 stars

The product is perfect and the customer service is excellent. The company lets you know when your item will be shipped out and it comes on time. The vase is beautiful. I ordered "Little Women" and put... See more

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Rated 5 out of 5 stars

I've had three vases so far from bibliobloom, and have also got one as a gift. I love the design and quality, the delivery and tracking was flawless and quick. The complimentary bookmarks are also lo... See more

Company replied

Rated 5 out of 5 stars

This was a gift for my sister who loves books and Pride and Prejudice, and when I saw the advert I knew it was for her. I also got a free bookmark which is a really lovely one too. Irene kept me infor... See more

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Rated 5 out of 5 stars

I have bought a number of the vases from Biblio Bloom. I love them because they are unique I have not seen any like this before. I first of all bought one for me and once you put flowers in them th... See more

Company replied

Rated 5 out of 5 stars

There was always a close contact of where my package was en they we're truly intrested of how my daughter had found her parcel.'My daughter was very pleased with it.

Company replied

Rated 1 out of 5 stars

Wish i could post a better review but they use a dodgey delivery company that left my order with no notification on a busy raod and order got stolen. Was an expensive order too.

Company replied

Rated 1 out of 5 stars

Awful experience. My vase was marked as shipped weeks before Christmas, but I was later contacted to say they had made an inventory error and it was no longer available despite the fact it sho... See more

Company replied

Rated 1 out of 5 stars

It is cheap looking and is not worth the money. The company did not make it clear that the item was being shipped from China and after buying kept sending emails trying to incentivise me to buy anothe... See more

Company replied

Rated 2 out of 5 stars

The product arrived as advertised, two weeks after their estimated delivery window. Their customer service team was very unhelpful, and did not offer any kind of solution or refund until I demanded it... See more

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Rated 5 out of 5 stars

What a stellar experience. Ordering the vase was easy, and I received email updates all along the way. The product was in perfect condition and well designed, exactly as advertised. Bravo!

Company replied

Rated 3 out of 5 stars

In theory a great idea but for the price, the products are pretty basic. I don’t know why, but I actually expected the vase to be glass. That’s probably my own fault for not checking properly. Smalle... See more

Company replied

Rated 1 out of 5 stars

Placed an order as a gift, entered the delivery address in Wisconsin into the order and it showed accurately. When I completed checkout, the interface with Shop switched it to an incorrect address in... See more

Company replied

Rated 1 out of 5 stars

I never received my vase and have been trying ever since to get a refund! The company have acknowledged that the parcel has gone missing but refuse to give me a refund. Do not use this company unless... See more

Company replied

Rated 5 out of 5 stars

I got this as a Christmas gift for my friend and she absolutely loves it, it was so simple from the ordering right to the delivery, they also send tracking updates to keep you updated. Would definitel... See more

Company replied

Rated 5 out of 5 stars

The vase was delivered and is beautiful. I have to say this company is great at communication and helpful if you have a question. Thank you! I will be purchasing more of these for my book-loving famil... See more

Company replied

Rated 1 out of 5 stars

Ordered a Christmas present in November. Now a few days before Christmas and the order tracking has not moved and no response to customer service email asking for an update or refunded! Very disappoin... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

Shop Biblio Bloom book vases! Unique gifts for book lovers and book decor with 4.75 star review from 90K+ customers. Free Bookmark & Worldwide Shipping!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I would definitely buy again!

I would definitely buy again from this company! The product was of high quality and the customer service was the best I’ve had in ages. I needed the vase for Christmas in Australia. It arrived with plenty of time, however, it was damaged. I contacted their customer service team and Jennie got back to me straight away and informed me they would send a replacement. She then continued to let me know when the vase was sent and roughly how long it would take. Took just over a week. I have just received the vase and this time they wrapped it in gift wrap with a bow for the inconvenience of the first one. The broken vase wasn’t their fault, however, Jennie and the team went above and beyond to make sure that I got the vase as per my order. I want to thank Jennie and the team for your outstanding customer and product!

2 January 2026
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Shane,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

It's beautiful and I love it!

It did take a while to be delivered (3 wks-it was Christmatime), but I am so happy with the vase! It is made of acrylic, but looks like glass. It's beautiful and I love it!

31 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Kellie,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

Perfect gift

Perfect gift, great service and beautiful packaging. Very good quality and price. Definitely be buying more.

29 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Mrs Young,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

Amazing and so cute!

I got this as a Christmas gift for my friend and she absolutely loves it, it was so simple from the ordering right to the delivery, they also send tracking updates to keep you updated. Would definitely recommend

22 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Michelle,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 1 out of 5 stars

It is cheap looking and is not worth…

It is cheap looking and is not worth the money. The company did not make it clear that the item was being shipped from China and after buying kept sending emails trying to incentivise me to buy another vase at a reduced price. I’m pleased I didn’t now I have received the other. The photos make it look much nicer than it is, such a pity :(

29 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Sally,

We’re very sorry to hear that the vase did not meet your expectations, and we truly appreciate you taking the time to share your honest feedback. We understand how disappointing it can be when a product looks different from what you imagined.

We do strive to provide clear and accurate product information on our website, and the fact that our items ship from China is noted in our FAQs—however, we understand that this information can sometimes be missed, and we’re sorry if this wasn’t clear to you.

Regarding the appearance, lighting and styling can make a big difference. You can combine the vase with flowers with light-colored stems, such as tulips, and placed in a well-lit space, which helps highlight the design as shown in our photos.

Thank you again for your feedback. If you have any questions or would like further assistance, please feel free to reach out—we’re always here to help.

Rated 5 out of 5 stars

The vases are very beautiful but I‘m a…

The vases are very beautiful but I‘m a little confused. It says that the shop is based in the US. However I found a shop on Etsy that sells the exact same vases and both them and bibliobloom send their products from china. Unfortunately it doesn’t seem like these vases are hand made…

Edit: thank you for the explanation!

29 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Elizey,

Thank you so much for reaching out and for your kind words about the vases—we’re truly happy to hear that you love the design.

We completely understand your confusion and appreciate the opportunity to clarify. While our products are produced in China, we’d like to assure you that all Biblio Bloom vases are created from original designs by our own designers and are exclusive to our brand. Each piece is handmade, which is why small variations can naturally occur.

Unfortunately, we’ve discovered that some Etsy shops have used our product images without permission. We are actively reporting these copyright issues. If you happen to see listings that appear identical to ours, we would truly appreciate your help in reporting them as well.

Thank you again for your support and understanding.

Rated 5 out of 5 stars

Beautiful vase

Beautiful vase. Delivery very good. Regular updates on location of vase when being delivered.

16 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Mr Lee,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

Acrylic Vase

Ordered an acrylic vase as a Christmas gift and it was a huge hit! My sister loved it

25 December 2025
Unprompted review
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Reply from Biblio Bloom

Dear Alanna,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

There was always a close contact of…

There was always a close contact of where my package was en they we're truly intrested of how my daughter had found her parcel.'My daughter was very pleased with it.

25 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Leoni,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

Good communication using my name and…

Good communication using my name and information from my email to them, so the replies were not generic.
I am happy with the price. I bought far more expensive presents for my partner for Xmas. This was her favourite.
I am so pleased that I have ordered another for my daughter and will make future purchases for the other book lovers amongs my friends and family.

22 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Win,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

Biblio Vases so Unique and One is never enough

I have bought a number of the vases from Biblio Bloom. I love them because they are unique I have not seen any like this before. I first of all bought one for me and once you put flowers in them they look terrific. Visitors remark on how lovely they are so this Xmas I gave family and friends a special gift of their own Biblio Vase. All very well recieved.

25 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Colleen,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

I bought the Charles Dicken’s vase A…

I bought the Charles Dicken’s vase A Christmas Carol for Christmas. I knew my son has read this book. He and his wife loved it! The love reading so it was a good choice. So many to pick from. Thank you! Sharon

25 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Sharon,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

PERFECT GIFT

I purchased the Beauty & the Beast Vase and also the bookmark, which was a gift to my daughter as a Kris Kringle present. Upon her opening it, she was just absolutely so happy and loved it immensely. I am absolutely happy with my purchase, and would recommend it to anyone wanting to get one of these.

24 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear customer,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

Absolutely stunning

Absolutely stunning,beautiful & very well made vases.fantastic detail in the design.i have 1 acrylic & 2 ceramic.they are truly lovely to look at.also the people there are a delight & very helpful.will definitely be purchasing more items in the future as so much variety.keep up the great work👍🏻😀

18 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Paul,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Excellent quality products and fast shipping. Highly recommend.

19 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Mrs Gemma,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 1 out of 5 stars

Dodgy

Ordered , hasn’t turned up , emailed for an update , they emailed back to say that they sent an email to say it was out of stock and for me to choose another one and it was because I hadn’t responded (which they did not send that email) last email I had was to say it was being packaged and followed the “tracking” which apparently Royal Mail are waiting for . Asked for a refund so probably won’t get that back because they are useless and must have fake reviewers .

12 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Jack,

We’re very sorry to hear about your experience and for the frustration this has caused.

Due to a system issue, the item you ordered unfortunately went out of stock. We attempted to contact you, but for technical reasons our main email was blocked, so a notification was sent from a secondary address. We sincerely apologize if this was missed and caused confusion.

As requested, your order has now been fully refunded, and the funds should appear in your account within 3–10 business days.

If you need any further assistance, please don’t hesitate to contact us — we’re always happy to help.

Rated 1 out of 5 stars

Ordered a Christmas present in…

Ordered a Christmas present in November. Now a few days before Christmas and the order tracking has not moved and no response to customer service email asking for an update or refunded! Very disappointing

26 November 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear customer,

Thank you for sharing your experience with us, and we’re truly sorry for the delayed response. This is our peak season and our team has been a bit overwhelmed.

We’re especially sorry to hear that your order hasn’t arrived yet, particularly as it was intended to be a Christmas gift. Due to the holiday rush, shipping carriers are experiencing significant delays, and some deliveries are unfortunately taking longer than usual. Please know that we are actively following up with the carrier and doing everything we can to encourage the fastest possible delivery.

We completely understand how disappointing this situation is, and we truly appreciate your patience and understanding. If you have any other questions or need further assistance, feel free to reach out. We're here to help!

Rated 5 out of 5 stars

Vase and bookmark

The vase and bookmark ordered as Christmas presents are amazing! Such lovely additions for anyone who enjoys books and reading. The quality of them is superb. Ordering and delivery was quick and smooth. Will definitely be ordering more in the future!

12 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Consumer,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

Rated 1 out of 5 stars

Awful experience - Data breach and inaccuracies

Awful experience.

My vase was marked as shipped weeks before Christmas, but I was later contacted to say they had made an inventory error and it was no longer available despite the fact it should already be on the way.

When contacting me regarding the issue, the business shared my email with other customers - a serious data protection breach. They did not seem to have any process to stop this happening in future or offer any apology.

When trying to follow up on the issues above, it took days to get a response, none of which was helpful. I cancelled my order in the end due to the disgusting service.

19 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Kristy,

We sincerely apologize for the issues you experienced with your order and truly understand how frustrating this situation must have been. We’re very sorry that the item you ordered became unavailable due to an inventory error, especially after you had already received a shipping notification. We know how disappointing that is.

Regarding the email incident, we want to sincerely apologize for the accidental disclosure of your email address. This occurred due to a system error in our email tool. We want to reassure you that no other personal information was shared, and we have since taken corrective measures to ensure this does not happen again.

We regret that our communication did not meet expectations and are truly sorry for the inconvenience caused. We are committed to improving our services and hope to be able to serve you in the future. If you have any other questions or need further assistance, feel free to reach out.

Rated 5 out of 5 stars

They were amazing!!!

They were amazing, from the very beggining to the end of the process, always checking in with updates about the delivery, and it got here (Portugal) super fast. The material and the book itself look EXACTLY like they are advertised and look amazing!

16 December 2025
Unprompted review
Biblio Bloom logo

Reply from Biblio Bloom

Dear Idálio,

Thank you so much for your kind words! We are so glad that you had a great experience with Biblio Bloom. Your feedback really motivates us to keep growing and providing the best for our customers. And we hope to have the pleasure of serving you again in the future. Have a great day with books and flowers!

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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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