BetVictor Betting & Casino Reviews 5,190

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 705 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being efficient, friendly, and professional, often highlighting specific individuals for their excellent service and problem-solving skills. Many people also appreciate the fast payouts and the overall quality of the service provided. However, some people were dissatisfied with the website, finding it unreliable and experiencing issues with game outcomes. There were also concerns regarding payment, with some customers reporting delays in withdrawals and difficulties with the payout process. The customer service experience was mixed, with some finding it exceptional while others reported unhelpful interactions and inconsistent information.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being fast, friendly,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Website

Reviewers highlight negative aspects of the website. Many customers express strong dissatisfaction,... See more

Payment

People report negative experiences with payment. Many customers express frustration with delayed or blocked... See more

Service

Users describe ambiguous interactions with service. Some customers praise the customer service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is... See more

Company replied

Rated 4 out of 5 stars

Dear Readers/Players 👋, Dear BetVictor’s Management 👋 , For identification and security purposes, my player’s account is #11446513. Positive : -Instant deposits and withdr... See more

Company replied

Rated 5 out of 5 stars

I gotta say Betvictor is the best online casino experience I have had and I say that as I been messing around with other online casinos for a few years now. Between the fact they have all my favor... See more

Company replied


Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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Rated 1 out of 5 stars

Do not join

Do not join, the casino slots are not as advertised, i cannot emphasise enough how ridiculous they are.. £13 isn't a lot to lose in one go, but with 20p stakes and decreasing it to the min. of 10p per spin, even from above the half way margin, you are messing with something betvictor if you are telling me that is normal.
Embarrassing Betvictor, and a shambles.

8 April 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We're sorry to hear that your experience didn't meet expectation Daniel. If there is anything you would like us to look into, please contact our 24/7 Customer Service team

Rated 1 out of 5 stars

Don't waste your time.

Signed up via FB advertising with the promise of a new user bonus. Before I had even deposited/placed a bet, I had received an e-mail to say I was not eligible for any bonuses including the sign-up one as a result of a business decision. What a complete waste of my time. Don't waste yours.

3 April 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We regret that you were deemed ineligible for the new user bonus after signing up. We appreciate your feedback and will review this situation to improve our processes.

Rated 1 out of 5 stars

They take your deposits and don’t add…

They take your deposits and don’t add them to your game keep reading reviews you will see this in may cases

23 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We’re very sorry to hear that you experienced this, and we appreciate you taking the time to leave a review. If you still need assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

Worst gambling site the guy banned…

Worst gambling site the guy banned me cause I called them rigged cause I plugged in 500 bucks and didnt hit one bonus lmao Stefan was his name and it is rigged but they don't like freedom of speech, dont use this site, man f your help lmao you guys are rigged,

27 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate your feedback and regret that you feel this way. We aim for fairness, and we’re sorry to hear about your negative experience with this. If you ever need assistance at all, please do not hesitate to reach out to us.

Rated 1 out of 5 stars

This has to be the worst site I have…

This has to be the worst site I have ever played on. It’s so noticeable how it just takes your money. £250 without even a look in at a feature. I certainly feel this site needs to be investigated

27 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We’re sorry to hear that you experienced issues with our slots, and we appreciate you taking the time to leave a review. Please understand that all outcomes and bonus features within our slot games are determined by a Random Number Generator (RNG), which cannot be influenced by us in any manner. If you ever need assistance at all, please do not hesitate to reach out to us.

Rated 2 out of 5 stars

Withdrawal stalling disguised as compliance—AVOID THIS SITE!!!!

I’ve used over 200 casino sites and have never experienced anything as bizarre or unprofessional as BetVictor. I deposited on the 25th, doubled my money, and attempted a withdrawal. Predictably, as soon as I won, I was hit with "verification."

I submitted all my valid documents immediately, but since then, it’s been a constant cycle of moving goalposts. First, I was told 2 working days. Then 3. Then another 3. Every time I contact customer service, they apologize and tell me the previous advisor gave me "incorrect information." It’s a total joke. It is clear they don't like it when a player wins, and they are using "compliance" as a disguise to refuse funds and stall the process.

Be warned: their support is mostly AI anyway, designed to infuriate you and force you to accept the situation rather than actually help. The bot is a brick wall intended to make you give up on your own money.

I strongly recommend anyone in this position to stop wasting time with their support and look at how to contact the Gambling Commission and IBAS (Independent Betting Adjudication Service) immediately. The age-old adage is that the house always wins, and BetVictor makes sure of that by simply refusing to let you take your money out once you've beaten them. They are happy to take your deposit in seconds, but they’ll make you jump through hoops for weeks if you dare to win.

25 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We regret to hear about your negative experience and the difficulties you faced with the verification process, and the delays in your withdrawal. We're looking into these issues and will use your feedback to improve our processes.

Rated 1 out of 5 stars

Played red baron game

Played red baron game. Meant to be random between X1 and x20,000 it done 3 rounds of 1.07x 3 on the trot. The odds of that are billions to one. NOTHING RANDOM THERE. THEY ARE THIEVING DIRTY CHEATS THAT NEED CLOSING DOWN!!!!
Issues? The issue being the game is not random as advertised, you are breaking the law and stealing people's money! Bit more than an "issue" I would say wouldn't you?

26 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We’re sorry to hear that you experienced issues in the game, and we appreciate you taking the time to leave a review. If you still need assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

Total rip off no returns no bonus for…

Total rip off no returns no bonus for joining Total co avoid

20 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We're sorry to hear you're unhappy with our site Gary, if there is anything you would like us to look into please don't hesitate to contact our Customer Service team.

Rated 1 out of 5 stars

New customer, site is terrible


I have no other way to express my concern, i am a new customer and having issues loading your games using your OWN APP. Screen will go black while playing or loading especially the last one, i bought free spins in one game to give it a try but i never got to start a spin, the app window keeps going black. Either you guys are scammers or your service is worst than terrible.

23 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hello. We appreciate you bringing this to our attention. We are sorry that you are experiencing loading issues and black screens while using our app. We will investigate this issue so we can improve our app's performance. Thanks for your feedback. Our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Scam

Thought this would be a laugh I just lost a tenna. No promo £30 and 300 free spins oh well lesson learnt - also made out spins were 0.10 more like £3.50 failed to get me hooked oops!

22 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hello. We appreciate you sharing this. We're sorry your experience didn't meet expectations and that the promotion was unclear. We'll review your feedback to improve. Please feel free to to e-mail us should you wish to discuss your matter further, thank you. Our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Just post your money to them, save electric.

I thought SV was bad so tried these guys, even worse, £30 on the new horus game, not a single win except for 12 free spins which paid £1.30 , shame on you guys, I won't be back.

21 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We're sorry to hear you aren't happy with our site! Please be advised all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Rated 1 out of 5 stars

Very Concerning Changes

Very Concerning Changes – Needs Investigation

Something is seriously not right with this website anymore.
I’ve been playing here for a while, and it used to be a good, trustworthy platform. But recently, things have changed in a way that feels very concerning. The games now seem heavily tilted toward losses, far beyond normal expectations, and I’ve personally experienced multiple issues that don’t add up.
I have screen recordings showing: 1.Free spins freezing mid game
2.Glitches affecting gameplay 3.Incorrect payout amounts being awarded
This isn’t just frustration from losing, this is about patterns that feel inconsistent and potentially unfair.
What’s even more worrying is the sudden increase in negative reviews throughout 2026. It raises serious questions about whether something has changed behind the scenes.
Trying to raise concerns with support has also been extremely unprofessional. I’ve been transferred between 4–5 different staff members without any clear answers or accountability.
At this point, I strongly believe this site needs to be independently investigated. I am currently looking into making formal complaints to authorities such as the Department of Internal Affairs, Commerce Commission, Netsafe, and international regulators like the UK Gambling Commission or Malta Gaming Authority.

I will be submitting my recorded evidence so this can be properly reviewed.

It’s disappointing to say this, but what was once a good platform now feels potentially compromised.
Please be cautious when depositing.

19 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We're sorry to hear of your bad experience! Please could you email us at help@betvictor.com with your screen recordings so we can look into this for you

Rated 1 out of 5 stars

bandits

bandits, do not open an account

14 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Christian. We regret your experience and take your concerns seriously. You're welcome to contact us by e-mail should you wish to discuss your situation, our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Is scam site stay way from betvictor if…

Is scam site stay way from betvictor if you want safe your bank account . Dropping down 👎👇

14 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry to hear you aren't happy with our site! Please contact our Customer Service team who would be happy to take on your feedback and pass on to the relevant team!

Rated 1 out of 5 stars

This company is a joke

This company is a joke. The website barely works, and when I manage to log in, they limit the stake to 50 pence. I've asked multiple times if my account is limited. It's not, and during the biggest horse festival, you can place a 50 pence bet. The company is a joke or a money laundering service for friends.

13 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hello. We appreciate you bringing this to our attention. We're very sorry you've had issues with the website and betting limits. Please feel free to e-mail us if you wish, our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Worst slot experience Ive ever…

Worst slot experience Ive ever encountered .
Never Play Slots on this desperate site , their games are manipulated and restart as soon as pay out or feature which seldomly arises . Even on the lowest Bet you will win very little back . I say stay away from betvictor I say .

12 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Kreef. We appreciate you sharing this experience. We're sorry to hear that your experience with us was unsatisfactory.

All of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Every 3 months, the leading independent and internationally approved testing agency eCOGRA conduct an audit of all bets placed on our RNG games to determine the Return To Player % (RTP).

You can find those results below:
https://secure.ecogra.org/certification/7f9d34eb-4d61-4f68-8458-290ae12a8f87

Rated 2 out of 5 stars

Downhill

Decent site technically, gone to the dogs though In terms of bonuses/rewards.. I'd advise looking elsewhere

11 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hello Alan, we're sorry to learn of your recent experience. You're most welcome to contact us by e-mail, via help@betvictor.com

Rated 1 out of 5 stars

I am new player quit same day they dont…

I am new player quit same day they dont even give a welcome bonus Don't waist your money on this site the games don't run properly just make you lose not winning
Don't board gets boring the way games run 👎

10 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. If you havent received your welocme offer please contact our cusyomer suport and we will investigaget for you. Please make sure you completed all Termns and Conditions. Thank you

Rated 1 out of 5 stars

For the past few months I have been…

For the past few months I have been playing slots games online and the payback is so so bad out of 100 pounds playing only 50p a spin I did only got 2 wins and both for less than 1 pound also trying to get the bounes is almost impossible I gamble what I can afford to lose but the pay back on all slot games is really poor yes you can withdraw really fast but you dont win to withdraw I will give it 1 more try of 100 pounds and if its the same I will close my account because I told bet victor I was going to record my game play of playing 100 pounds at 50p a spin they closed my account it just goes to show they were scared of me recording my game play to show ppl on tik tok that the pay outs were so so low just goes to show I was right all along scamners

9 March 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We’re sorry to hear about your negative experience with this, and we appreciate you taking the time to leave a review. We acknowledge your concerns about the payouts and bonus features. We'll share this with our team. Thanks for giving us another chance!

Rated 5 out of 5 stars

Can you help me to complete promotion…

Can you help me to complete promotion £20k win cash plz

10 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Please come onto our Live Messaging Service on the site and an agent will be more than happy to assist you.

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