Better Tax Relief Reviews 

460
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(460)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better Tax Relief is helping me with my…

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpful with great communication which is very reassuring. It’s a difficult time for me and knowing she is handling my case gives me some peace of mind.

5 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for sharing this, Linda. Tax issues can carry a lot of weight, so knowing you have confidence in Malaika and the work being done on your case means a great deal to us. We’re grateful you chose Better Tax Relief to help you through it.

Rated 5 out of 5 stars

They have been very helpful

They have been very helpful. They got three years of unfiled taxes filed for me. They've been very good when I needed answers. And they're doing a great job the young lady that found my taxes for me cut me in for him to what was going on and I think I'm very much

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Jon, thank you for putting your trust in Better Tax Relief. It means a lot to know our team has been a resource you can turn to throughout this process. We appreciate your support and the five-star review!

Rated 5 out of 5 stars

Alexander helped me with everything I…

Alexander helped me with everything I needed to get done so we can wrap this up with the IRS. He was kind, professional, and very helpful! Best help I have had at BTR. Thanks man!

3 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s great to hear Alexander was able to help get everything in place as you work toward wrapping things up with the IRS. We especially appreciate you recognizing his kindness and professionalism. We’ll make sure he sees your shoutout!

Rated 5 out of 5 stars

On time with call

3 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Ron, we appreciate the five stars! Being on time and respecting your schedule matters, so we’re glad everything went as planned with your call. Thank you for the review!

Rated 5 out of 5 stars

Above and beyond the normal support!

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with another member of your staff who can help me above and beyond what I requested. I really appreciate his extra help. He is a star!

2 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for recognizing Alexander, Homer. It means a lot to hear that he went the extra mile to make sure you were taken care of, even when your situation fell outside the original reason for reaching out. We’ll make sure he gets the recognition he deserves!

Rated 5 out of 5 stars

great customer service

the costumer service was clear and very professional

1 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Clear and professional is exactly what we like to hear, Joel. Thanks for sharing your experience and for the five-star review!

Rated 5 out of 5 stars

Job Performance Recognition

To date I have dealt with Ms. Malaika Naqvi and Mr. Thomas Peters on numerous occasions. I am taking this opportunity to recognize and commend then both for their, professional curtesy, experience and knowledge that they each displayed whenever dealing with me and my tax issues on a number of occasions.

31 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi John, it means a lot that you took the time to recognize Malaika and Thomas after working with them on several occasions. Your continued confidence in their knowledge and the way they’ve assisted you is a wonderful compliment to them both. We’ll make sure they see this!

Rated 5 out of 5 stars

Maleia was so very helpful and…

Maleia was so very helpful and continued to prioritize my case. She was professional kind and courteous. I appreciate her work and would choose to work with her again.

28 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Sounds like Maleia has really been in your corner. We’re happy to hear how attentive she’s been to your case and that you’d gladly choose to work with her again. That’s a terrific compliment, and one we’ll be sure to pass along!

Rated 5 out of 5 stars

Helped with notices received

Alex was very through in explaining why I received my notices and they would handle things for me, as that is why I payed them to represent me. He assured me it will be handled and I can relax and not have a panic attack. Thank you Alex for being kind and courteous.
Cynthia Friday

29 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Cynthia, we’re glad Alex was there to provide some clarity and reassurance when you needed it. We’ll be sure he knows how much you appreciated his patience, kindness, and support. Thank you for sharing your experience!

Rated 5 out of 5 stars

Maleia was great with communication

Maleia was great with communication. She was helpful and very responsive.

27 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Staying connected throughout the process can make such a difference. We’re happy Maleia has been responsive and easy to work with, Autumn. Thanks for recognizing her!

Rated 5 out of 5 stars

Malaika has been great

Malaika has been great. I have no doubt she will help me get the best results. She keeps on touch with me through the whole process and is very nice and professional.

28 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s wonderful to hear how much confidence Malaika has given you, Justin. We appreciate you recognizing the communication and professionalism she continues to bring to your experience. Thank you for the five stars!

Rated 5 out of 5 stars

Alex Reymundo was a very good…

Alex Reymundo was a very good representative.

27 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We’re glad to hear Alex made such a positive impression. We appreciate you taking the time to recognize the service he provided and will be sure to share your kind words with him!

Rated 5 out of 5 stars

Maleia,was very helpful and supportive…

Maleia,was very helpful and supportive with all of my tax needs-I recommend her services to my other truckers

26 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Lloyd, we appreciate you recommending Maleia to your fellow truckers. We’re glad you’ve found her support so valuable, and we’ll be sure she knows you gave her a shoutout!

Rated 5 out of 5 stars

Melia was very efficient and…

Melia was very efficient and communicated details well

26 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thanks for taking a moment to recognize Melia, Tunesha. We’re pleased she kept things efficient and made the details easy to follow.

Rated 5 out of 5 stars

Malaika was very timely and professional

Malaika was very quick and professional I like the fact that she's on top of things it reassures me

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Having Malaika stay on top of everything has clearly given you some welcome peace of mind, Gordon. We appreciate your confidence in her and the five-star review!

Rated 5 out of 5 stars

Maleia is a true professional

Maleia is a true professional! She was very thorough and a pleasure to work with.

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s always great to hear from someone who enjoyed working with a member of our team. Maleia will be happy to know you appreciated the care and attention she brought to your experience. Thanks, Robert!

Rated 5 out of 5 stars

Maleia was very polite

Maleia was very polite, professional and knowledgeable

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We’re happy to hear Maleia made such a positive impression, Angeline. Having someone knowledgeable and professional on your side can make all the difference. Thank you for the five stars!

Rated 5 out of 5 stars

Malaika with Bettertaxrelief

Malaika with Bettertaxrelief has been exceptional from the beginning with keeping me updated and always replying quickly to any questions and information needed. They have been our go to tax relief since 2021. Recommend them highly.

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Your continued trust in Better Tax Relief since 2021 means a great deal to us, Doug. We’re especially glad Malaika has been so dependable whenever you’ve needed assistance. Thank you for sticking with us and for the recommendation!

Rated 5 out of 5 stars

She went above and beyond after I was…

Malaikia went above and beyond after I was rude she has help me so much

23 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Matthew, we really appreciate you taking the time to share this. We’re glad our team continued working with you and was able to provide the help you needed. Thank you for the kind review!

Rated 5 out of 5 stars

Really on top of things and polite…

Really on top of things and polite didn't get aggravated at me was always really professional the lady I spoke with was real easy to understand Maleia did a good job of helping me understand what was happening

14 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Being able to understand what’s happening throughout the process is important, Ken. We’re glad Maleia made things easier to follow and gave you the patience and attention you needed. We appreciate your feedback!

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