Betninja Reviews 222

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the company's website, expressing strong concerns about its reliability and reporting issues with bonus features not functioning as expected. Customers also frequently encountered problems with refunds, with many stating that they experienced difficulties in receiving their winnings or that the withdrawal process was extremely difficult and raised concerns about its reliability. However, some people also felt that the customer service was superb, with quick response times and helpful interactions. A few other people also felt that the withdrawal process was easy and fast once verified, with funds appearing in their accounts within a reasonable timeframe.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers report issues with withdrawals, citing slow... See more

Website

People report negative experiences with the website. Many customers express concerns about its legitimacy,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported issues such as being... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick verification... See more

Refund

Reviewers highlight negative aspects of refund processes. Many customers report significant difficulties and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

£20 deposit turned out to be in euros instead of pound sterling, so ended up paying £26. Several games not available in region. One of the games I was able to play was in miniature format, wh8ch was... See more

Rated 1 out of 5 stars

Recently they have confiscated my deposit. Their terms and conditions say they will only confiscate winnings IF THEY SUSPECT YOU OF AP/CHEATING ETC. None of these apply, simply got lucky and won, an... See more

Rated 1 out of 5 stars

Why do they message my partner daily when he's never had an account does even know how to place a bet I've tried blocking them comes up invalid number keep referring them as scam PLEASE STOP He'... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

222 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

This website is a direct scam

This website is a direct scam. please note any review saying something positive is planted.
it is a large fraud scheme used to advertise false bonus’s and sell your data.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible casino

"Terrible casino. They undo self-exclusions just like that via live chat. Long withdrawal wait times—definitely do not recommend! Also, very long wait times for customer service via live chat."

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Transfered £20

Transfered £20, never went into my account.
Had 20 messages saying we will sort it but 5 hours in where's my £20 gone.
Getting ignored on chat, email and calls.
Absolutely gutted I fell for this shit show

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I would not even give them one star!!

I would not even give them one star!!! I won 4000 after two days of waiting they rejected and closed my account. I was not made aware of the £5 max bet... absolutely disgusting!!! Stear clear

Scammers

5 March 2026
Unprompted review
Rated 3 out of 5 stars

They do pay out

Took a couple of days to accept withdrawal due to verification but got my money paid out that I won on sports bets so can’t complain too much about this site

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not play on this site!!

Do not play on this site!!! I went from £500 to zero at a £1 per spin and had one bonus which barely paid anything. I work in this business and I can assure you that is impossible. Absolute scammers and games have there percentage changed.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

I win £4000 at betninja casino and they…

I win £4000 at betninja casino and they tell me they rejected my withdrawal request because when I deposit I get bonus and i spin more than £5 each spin they keep my £3900 give me only £100

Platforms:

09:04 PM | Andy from Betninja: Hello, Mehmet
​
We have rejected the withdrawal and confiscated the winnings of £3900.51 because of violation to our bonus terms and conditions.
​
Our terms and conditions clearly states

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Uk player here

Uk player here! Created account Friday and was verified on same day! Won and withdrew via crypto and was pending for about 33-34 hours then approved! Money instantly hit my crypto account! Can’t complain… smooth website good odds and a 24/7 customer service team… I understand uk withdrawals can be quicker but just give them time it’s a genuine casino bookmaker… 5 star for me

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, take more money out of your account from different company names on your bank account. Only reply to messages when they want to and don’t accept responsibility and don’t care. Avoid!!!

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay well well clear of these lot

Stay well well clear of these lot. They’re not regulated by the gambling commission, stupidly deposited 2 lots of £20 however the first transaction on my bank statement, they took £22.78 and the second they took £23.22, however only £20 was deposited into my account each time. No help from live chat as to where the other £6 went. Also the transactions were made to different companies.

BetNinja are very very dodgy, do not gamble with companies not licensed by the gambling commission, this is fraud. Do not gamble here. I expect all the positive reviews are fake.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

A lot of people say this site is fake…

A lot of people say this site is fake and won’t give you your winnings this is rubbish I am Scottish and I have just received my winnings the day after my withdrawal was made advisors are fantastic and helpful I had no faith in getting my winnings but I can assure you it’s real and you do receive your winnings 😍 I maxed the winnings in a game withdrew £1000 and it’s sat in my bank account right now don’t believe all the reviews that are bad this is a real trusted site to use 🩷

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Fears proved totally unfounded!!

Trust me when I say that I did have grave concerns for quite a while, after having read some of the negative reviews on here and having recently been effectively scammed' by another (to be made nameless) offshore betting site!

However, despite what I still feel were slightly protracted procedures around the level of 'proof of payments' documentation I had to provide, and the time taken to review my withdrawals, I am utterly delighted to report that over the course of the past 2 days, Betninja have duly paid me the incredible £10,000 winnings I'd made on roulette!

As I'd won so much money (which I'm still in slight disbelief at, as never usually win so much!) I was restricted to a maximum withdrawal of £5k over X2 24 hour periods (which in hindsight, I totally understand). When having not heard anything in over the 24 hours processing time I'd been quoted, I was starting to become very nervous and cynical; fully expecting there to be a myriad of 'excuses' that I would be presented with for non-payment but I am fully prepared to eat humble pie as around 10 mins ago, I received my second glorious "Your withdrawal is approved" email in 2 days and when checking my bank am over the moon to see a stunningly healthy balance of £10K!!!!

I would now definitely wholeheartedly recommend Betninja to anyone who is looking for UK free restriction gaming!! The website is Uber slick and easy (and profitable for me it seems!!) and the support staff, as much as I did at times get highly frustrated with certain aspects of the KYC processes, were all incredibly courteous, helpful and knowledgeable.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Predatory terms, confiscated winnings (€3K+), and fake EU compliance

Do not play at BetNinja. This casino uses predatory tactics to ensure you never get paid if you win.

I deposited €150 and built my balance up to €3,157 by playing Blackjack with my own deposited money. When I requested a withdrawal, they confiscated all my winnings. Their excuse was a hidden "max bet of €5" rule tied to a pending bonus. The absolute worst part? Their software actively ALLOWS you to place larger bets. They intentionally do not block bets over €5, creating a deliberate trap so they can void your balance the moment you try to cash out.

After pushing back, I managed to get my initial €150 deposit refunded, but the €3,157 was stolen.

It gets worse. I requested permanent account closure and the deletion of my personal data under GDPR. They refused to delete my KYC data, explicitly claiming they had to retain it due to "EU Anti-Money Laundering regulations". This is a blatant lie. BetNinja (Magico Games N.V.) is based in Curaçao and operates under a license from Anjouan (the Comoros). They are NOT in the European Union. They copy-paste EU regulations to sound legitimate while operating from an offshore tax haven to avoid actual oversight. To top it off, 8 hours after they emailed me confirming my account was "closed," I could still log in perfectly fine.

Save yourself the frustration. They will gladly take your deposits, let you break hidden rules without warning, and use fake legal excuses to keep your money and your sensitive data. Stay far away.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Really bad site

Really bad site.

I withdrew cash i thought. But i needed to send some documents before anything would happen. I did and nothing happen. Support said it should take a few hours and no not true. I dont know if this has something to do with it but after i send those documents i got many phonecalls from numbers from countries i never have got any calls from before. Also i never get this many calls in a day. Anyway betninja SUCK. The site lags and is slow and crashes often.

More about Betninja
The support SUCK. Rude people at the support. Takes long time until someone say something in the support chat. Often you get one message from someone and after that the person close the chat. So you have to start a new chat conversation and wait long time for someone to talk in chat.
Sending emails is pointless because they usually don't respond to emails.
Takes long time until something happen with your withdrawal if you are lucky. One person at support said within 24 hours and another said within 48 hours. Sure maybe if you lucky. And how lucky will you be at this site?

Avoid avoid avoid avoid avoid avoid this.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Would give 0 if I could

Would give 0 if I could. Deposited through bank transfer, yet 16 hours later they’ve still not received it. Customer service won’t respond to my messages yet recently active. I’ve sent all the necessary info over and nothing. Scam!

22 February 2026
Unprompted review

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