Good site,easy to deposit and withdraw,lots of casino games and sport markets,and good sporting odds. More enhanced odds and free spins would make it even better!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The daily promotions especially bet boosts are great The site is still not the easiest to navigate I’d like to see offers to help us each way punters such as extra places to compete with the likes o... See more
Company replied
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Sports betting/ mainly horse racing harder to navigate than William hill etc Get yourself linked to the racing post app like all the other big companies
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BetMGM UK
Dear Anthony,
Thank you for raising this point about our odds. We recognise that offering competitive odds is a crucial part of the betting experience
Please note that not all players would be eligible for “Best Odds Guaranteed”. You will only be eligible if the “Best Odds Guaranteed” icon is displayed on the bet slip before the bet is placed.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Rebecca,
Thank you for sharing your positive feedback. We are delighted to hear that you are enjoying the experience so much. Our team is committed to maintaining this high standard and will continue working to deliver an excellent service.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Kenneth,
We appreciate you taking the time to leave these kind words. It is wonderful to know that our efforts to create a good and interesting service are valued. Our team will continue to focus on delivering a high-quality and enjoyable platform.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We truly appreciate you highlighting these positive aspects of our service. It's wonderful to know that our focus on good odds, appealing promotions, and efficient payouts resonates with you. We will continue to work diligently to provide an outstanding experience and ensure your satisfaction.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Ryan,
We truly appreciate you sharing such positive comments. It is wonderful to know that you have had such a great experience with our site. We are always working hard to provide an excellent platform and will continue to enhance its features.
Kind Regards,
BetMGM.
it shouldn't take 3days for your…
it shouldn't take 3days for your winnings to go in your bank
25 July 2026
Reply from BetMGM UK
Dear Barry,
Thank you for bringing this to our attention. We understand that waiting for winnings to be processed can be frustrating. We are continuously reviewing our payment processes with our partners to identify opportunities to reduce withdrawal times.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We're delighted to receive your kind comments on BetMGM. It's fantastic to know that you are having such a pleasant experience with us. Your satisfaction is very important, and we are dedicated to maintaining the high standards you appreciate.
Kind Regards,
BetMGM.
The best app
25 July 2026
Reply from BetMGM UK
Dear Eddie,
Thank you for sharing such positive feedback. We are delighted to hear that the app is so highly regarded. Our team is committed to maintaining this high standard and will continue to work on delivering an excellent user experience with future updates.
Kind Regards,
BetMGM.
The only problem is with your write ups…
The only problem is with your write ups on your app i,e horse racing form. you can hardly read? the back grounds to bright needs to change to make things more readable I have great eyesight I have to go elsewhere to read the form at the end of the day people like to know what there betting on pls update
18 July 2026
Reply from BetMGM UK
Hey there,
We appreciate you bringing the difficulty in reading the horse racing form due to the bright background to our attention. It is frustrating to need to seek information elsewhere, and we recognise the importance of having all necessary details easily accessible. Our team will investigate this design aspect to ensure a more user-friendly experience.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Kevon,
We appreciate you taking the time to provide your perspective. We recognise it can be disappointing when another platform appears to offer more frequent returns. We are committed to ensuring all our games are fair and operate under strict regulations, and we will continue working to provide a competitive and enjoyable experience for our players.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Elaine,
We appreciate your kind words about our company. It's wonderful to know that you are pleased with our services. Your feedback encourages us to continue striving for excellence.
Kind Regards,
BetMGM.
It’s quick and easy to get on games and…
It’s quick and easy to get on games and the response on the chat helpline is very quick how ever iv yet to win a decent amount of money with you guys iv put a lot of money into this website and iv received next to nothing back even on free spins im seriously thinking of joining another platform
24 July 2026
Reply from BetMGM UK
Dear Laura,
Thank you for your comments regarding the ease of access to our games and the quick response from our chat team. We recognise the disappointment you feel when wins are not forthcoming, especially after depositing a significant amount and finding free spins unrewarding. Our platform operates under strict regulations to ensure fair play, and our customer support team is always available to discuss any concerns or explore responsible gaming options.
Kind Regards,
BetMGM.
Deposited £200 total SCAM
Deposited £200 total. No bonus spin or full line win. Do not play here they will take your money like you are handing it to them.
Customer service is shit, did nothing apart from throw the RNG/RTP excuse.
25 July 2026
Unprompted review
Reply from BetMGM UK
Dear David,
We appreciate you sharing your perspective on your recent deposits and gameplay. It's certainly disappointing when you feel your funds are quickly taken and support hasn't met expectations. Our games operate under strict regulations to ensure fair play, and our customer service team is dedicated to assisting with all enquiries. We welcome direct contact for a detailed review of any concerns.
Kind Regards,
BetMGM.
Sadly BetMGM is no longer a favourite
I have in the past rated this on line casino app much higher. I won 2 Leo Jackpots months ago now that came as a lovely surprise. Both close to £2000. However since then, ive only won the minimum one a couple of times. This is quickly swallowed up in play. Big wins have disappeared and when you play £1 per spin you do expect some return. BetMGM has slowly become a least favourite online casino app to play. The freebies really are not worth much either. The daily wheel offers nothing or 1 or 5 free spins and rarely any wins other than pennies at best. I know you can not rely on casinos, real or online but one does hope that there is some return, especially when you play as often as I do. It gets boring to be truthful. The thrill is in the win and when there are no wins there is no thrill or any reason to continue. So sadly BetMGM has gone down hill.
24 July 2026
Unprompted review
Reply from BetMGM UK
Dear Linda,
We appreciate you taking the time to share your in-depth perspective on your recent gameplay. It is certainly frustrating when a previously enjoyable experience becomes less so, especially when wins diminish and offers feel lacklustre. We are committed to ensuring fairness across all games via regulated systems, and we value all feedback as we continuously work to improve the player experience.
Kind Regards,
BetMGM.
Can never win
Can never win. They only take your money. I had to stop as i lost a lot already by thinking that i bound to get some winnings but never happened. So biggest mistake on this one. Never again
21 July 2026
Reply from BetMGM UK
Dear Sha,
We appreciate you taking the time to provide this feedback. It is certainly disheartening to experience a run of losses, and we recognise the feeling that your luck is not turning. All our games operate under strict regulations to ensure fairness, and our support team is available to discuss the responsible gambling features available on every account.
Kind Regards,
BetMGM.
Very fair great games and great wins
25 July 2026
Reply from BetMGM UK
Dear Donna,
We appreciate you sharing such encouraging comments. It's wonderful to know that you find our games fair and are having such successful experiences. Your feedback helps us continue to provide an enjoyable and rewarding service to all our customers.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Galiu,
We appreciate you taking the time to provide this feedback. It is certainly disappointing to go for a long time without a win, and we recognise how this can feel. All our games operate under strict regulations, and our customer support team is available to discuss the responsible gambling features available on your account.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Antony,
We appreciate you sharing such encouraging comments about our site. It's wonderful to know that you are having a good experience with our games and the platform. Your feedback helps us continue to provide an enjoyable service.
Kind Regards,
BetMGM.
Scam! Stay away!
I’ve use BetMGM the past couple week now and at first it was very promising, it seemed to give as much as I put in but suddenly out of nowhere it has completely stopped paying out anything at all, I’ve staked between £200-£300 on 1 game this week and it hasn’t hit a single bonus once. It’s crazy to me how much of scam this website has turned out to be considering how much I liked it originally. I have been lured in with a consistent and a fair rtp just for a switch to flipped and now can’t win a single penny. I would suggest you either stay far away from BetMGM or if it pays you out big one time then cash it out, delete your account and never look back and take the win before they ruin you
24 July 2026
Unprompted review
Reply from BetMGM UK
Dear Harrison,
We appreciate you sharing your perspective on the game's performance. It is certainly disappointing to experience a long run of losses, and we can see why this would be concerning. All our games operate under strict regulations to ensure fairness, and we encourage players to make use of our responsible gambling features at any time.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear David,
We are very grateful for your kind words about your account. It's incredibly rewarding to learn that you find it brilliant. We will certainly share this excellent feedback with our team as we continue to strive for the best possible service.
Kind Regards,
BetMGM.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.