Actually not a bad site, had good win today but reason complaining had good win which is good but kept playing on a low stake n was all taken bk not good I feel if sites do this they are not going to... See more
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I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours! 50£ turned into 210£ in a couple of hours also! Thank you MGM. Re-edit: seamless joyous experience, instant executio... See more
Company replied
One of the best I've been with. First deposit win obviously helps. Add to that no wagering % means the first lot of FS you receive are all yours too. Would definitely recommend as great selection o... See more
Company replied
Customer service is dire. Spuriously got me to deposit money with an offer they never honoured and wasted my day trying to resolve. If you want a gambling company to waste interminable hours with on... See more
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from BetMGM UK
Hi Ritesh,
Thank you for reaching out and sharing your experience with us.
We are very sorry to hear this, as we understand how distressing this situation must be.
We provide a range of Safer Gambling tools to help players manage their activity, and our support team is available to discuss these options.
Player well-being is our utmost priority, and we are committed to providing a safe and supportive environment for everyone.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Never know a site to hardly ever give…
Never know a site to hardly ever give bonus on games wouldn't recommend
31 July 2026
Reply from BetMGM UK
Hello Lia,
Thank you for sharing your feedback regarding the bonuses on our games.
We understand that it can be disappointing when the frequency of bonuses does not align with your expectations.
It is important to note that the outcomes of our games, including the awarding of in-game bonuses, are determined by a certified Random Number Generator (RNG) to ensure complete fairness and impartiality for all players.
Our priority remains providing a fair and enjoyable gaming environment for everyone.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Joined and won after a few…
Joined and won after a few hours,payment in my bank few hours later,excellent
31 July 2026
Reply from BetMGM UK
Hello Julie,
Thank you for sharing your wonderful feedback.
We are delighted to hear you had such a positive start and were pleased with the speed of our withdrawal process.
Providing a seamless and efficient service, from gameplay right through to payouts, is a top priority for us.
We are so pleased you are enjoying the BetMGM experience and wish you all the best for the future.
Kind Regards,
BetMGM
Terrible
Terrible, small stakes gamer here deposit what i can afford 20-30 pounds usually, 10p/20p spins this is my history on this site (been playing here a while) : Deposits
£1,520
Withdrawals
£210
Total
£1,310
Theres no RTP to be found anywhere.
30 July 2026
Unprompted review
Reply from BetMGM UK
Hi David,
I can certainly understand your frustration and disappointment, especially when you're playing within your means and hoping for a more positive outcome.
It's important to remember that all our games are designed with a Return to Player (RTP) percentage, which represents the theoretical average amount that a game pays back to players over an extended period of spins.
Regarding your question about finding specific RTPs, I want to assure you that we are committed to transparency.
You can actually check the real, updated RTPs for the last three months in our Winning Odds section.
This is updated periodically to provide you with clear insight into how our games have performed.
We genuinely appreciate you choosing to play with us, and we hope this information is helpful.
Regards,
BetMGM
Very poor bonus features on…
Very poor bonus features on games,played over £120 on Pirots 5 and not one bonus.
Have now deleted App.
Other sites better pay outs.
23 July 2026
Reply from BetMGM UK
Hi There,
I can certainly understand your disappointment when the games don't deliver the bonus features you're hoping for.
I'm truly sorry to hear that your experience wasn't what you hoped for and that it led to you deleting the app.
It's important to remember that game outcomes, including when bonus features appear, are determined by a certified Random Number Generator (RNG).
This means every spin is completely independent and unpredictable, ensuring fairness but also that luck can vary greatly from one session to another.
We genuinely hope that you find more enjoyable and rewarding experiences wherever you choose to play in the future.
Regards,
BetMGM
MGM bet
Have good offers and easy to navigate around different places in casino and sports thanks
29 July 2026
Reply from BetMGM UK
Hi Peter,
That's fantastic to hear! We're really pleased that you're finding our offers valuable and that moving between our casino and sports sections is a smooth experience for you.
We put a lot of effort into making things easy and enjoyable, so your comments are truly appreciated.
Regards,
BetMGM
Reply from BetMGM UK
Hi Shane,
That's wonderful to hear! We're genuinely delighted you had such a positive first experience with us.
We always strive to make every visit enjoyable, and it means a lot to know we achieved that for you.
Regards,
BetMGM
Quick communications
Quick communications. Solved the problem very quickly. Brilliant communication team on the 24/7 live chat
30 July 2026
Reply from BetMGM UK
Hello there,
Thank you for this brilliant feedback.
We are delighted to hear that our 24/7 live chat team was able to provide such a quick and effective solution for you.
Providing excellent, round-the-clock support is something we are very proud of, so your comments are greatly appreciated.
Kind Regards,
BetMGM
Signed up and opted for the 200 spins…
Signed up and opted for the 200 spins rather than £40 in free bets. The spins were actually boring to play as the game you were forced to use them on pays virtually nothing - less than £3 on 200 spins!! Put me right off using your site so I’ve withdrawn from it!!
30 July 2026
Reply from BetMGM UK
Hi there,
Thank you for sharing your feedback regarding your experience with the 200 free spins welcome offer.
We understand it is disappointing when a promotion does not meet your expectations, and that a low return from the spins created a negative first impression.
To provide some context, all our slot games are governed by a certified Random Number Generator (RNG), which ensures the outcome of every spin is completely random and independent.
While each game also has a stated Return to Player (RTP) percentage, this is a theoretical average calculated over many millions of game rounds, meaning short-term outcomes can vary significantly.
We are committed to providing a transparent and fair gaming environment, and we regret that your introductory experience did not provide the entertainment we aim to offer.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Excellent experience and fast payout
29 July 2026
Reply from BetMGM UK
Hello Julie,
Thank you for the great feedback.
We are delighted you had an excellent experience and a fast payout, as providing a swift and seamless service is precisely what we aim for.
Kind Regards,
BetMGM
Its a great app with great offers
29 July 2026
Reply from BetMGM UK
Hi Tal,
That's wonderful to hear.
We put a great deal of effort into both our app and our offers, so we're delighted you are enjoying them.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello there,
Thank you for the fantastic feedback.
Swift withdrawals and ensuring our players have fun are two of our highest priorities, so we are delighted to hear this.
Kind Regards,
BetMGM
30£ in 240£ out :))))
29 July 2026
Reply from BetMGM UK
Hi Seweryn,
Fantastic! That's excellent news.
We are delighted to hear about your success.
Kind Regards,
BetMGM
It’s real!
It’s real! It’s working! If you are lucky, then this is the place to cash in🤗 I Bet 👍🏼
29 July 2026
Reply from BetMGM UK
Hello there,
That is wonderful to hear!
We are thrilled you are having such a positive and rewarding experience with us.
Thank you for sharing your enthusiasm, and we wish you the very best of luck.
Kind Regards,
BetMGM
Allowed me to deposit £280 but when I…
Allowed me to deposit £280 but when I won £1000 and tried to withdraw they suspended my account with no warning I have sent appropriate identification and heard nothing can’t log in or anything scamming jokes !!!
29 July 2026
Reply from BetMGM UK
Hello Chloe,
Thank you for reaching out and detailing the issue you have experienced with a withdrawal and account suspension.
We can certainly understand the frustration and concern caused when an account is suspended, especially after a win and during a withdrawal attempt.
Such security reviews are a standard industry practice and a regulatory requirement to protect both the player and the business, and our team works to review submitted documents as quickly as possible.
We are committed to ensuring these verification processes are completed efficiently and that you receive a clear update on the situation.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Good site,easy to deposit and…
Good site,easy to deposit and withdraw,lots of casino games and sport markets,and good sporting odds. More enhanced odds and free spins would make it even better!
29 July 2026
Reply from BetMGM UK
Hello David,
Thank you for this excellent feedback.
We are very pleased to hear that you are enjoying the site, our range of markets, and the ease of making transactions.
Your suggestions regarding enhanced odds and free spins are greatly appreciated.
We are always looking for ways to improve our offering for our players.
Kind Regards,
BetMGM
Easy to deposit and understand terms…
Easy to deposit and understand terms and conditions. Good variety of games and love the little bonus spins
22 July 2026
Reply from BetMGM UK
Hello Teresa,
Thank you for your kind words.
We are delighted to hear you are finding our platform straightforward and are enjoying the variety of games and bonuses we offer.
We appreciate you sharing your positive experience.
Kind Regards,
BetMGM
I've lost faith.
I have become disillusioned with betMGM. I bet mostly on football and during June and July the prices I was getting (including world cup) were almost always inferior to those with other companies I have accounts with.
22 July 2026
Reply from BetMGM UK
Hi William,
Thank you for taking the time to provide your feedback regarding our football pricing during June and July.
It is certainly understandable that finding what you perceive to be uncompetitive prices would lead to disappointment.
We are committed to offering a competitive and enjoyable betting experience for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello David,
Thank you, that is wonderful to hear.
We always strive to provide the best possible support, and your feedback is greatly appreciated.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Katie,
That's wonderful to hear!
We're delighted you had a good gaming experience with us.
We look forward to welcoming you back again soon.
Kind Regards,
BetMGM
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