Betano UK  Reviews 

360
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the support staff for being exceptionally helpful and efficient, with specific agents often highlighted for their professionalism and quick assistance with bonuses and withdrawals. Some users also find the website enjoyable and fair, appreciating the generous bonuses and good odds offered. Conversely, a small portion of people felt dissatisfied with the product experience, particularly slot games, reporting a lack of bonuses or wins after many spins, leading some to feel the games are unfair. Additionally, customers experienced difficulties with withdrawals, account restrictions, and verification processes taking longer than expected, alongside issues with free bets, unavailable cash-out options, or even account closures.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, with many reporting negative experiences such as... See more

Staff

Reviewers mention positive feedback about staff, with many praising specific agents for their helpfulness and... See more

Website

Reviewers highlight ambiguous aspects of the website, with many strongly advising to avoid it due to concerns... See more

Payment

People report ambiguous experiences with payment, with many customers expressing frustration over issues with... See more

Product

Consumers express significant dissatisfaction with the product, particularly regarding slot games and bonus... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more

Company replied

Rated 4 out of 5 stars

The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more

Company replied

Rated 4 out of 5 stars

Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more

Company replied

Rated 5 out of 5 stars

Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more

Company replied


Company details

  1. Online Sports Betting Vendor
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!


Contact info

3.3

Average

TrustScore 3.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(360)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dealt with Laura who was amazing and…

Dealt with Laura who was amazing and very helpful!! Thanks Laura!!

14 June 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hello Steven, thank you for your lovely review, we'll be sure to pass your feedback over to Laura. Have a great weekend ahead! :)

Rated 5 out of 5 stars

Harvey was great!

Harvey was great. Resolved my issue very quickly.

11 June 2025
Unprompted review
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Reply from Betano UK

Hello, many thanks for your great review! We're pleased to hear we could help out today. We'll be sure to pass your query over to Harvey. Enjoy the rest of your evening.

Rated 5 out of 5 stars

Fast response from the live chat and…

Fast response from the live chat and we’re very helpful. Spoke to a Chantelle who couldn’t have been any more helpful. Thanks

10 June 2025
Unprompted review
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Reply from Betano UK

Hello Jay, many thanks for your great review! We're pleased to hear we could help out today. We'll be sure to pass your query over to Chantelle. Have a great day! :-)

Rated 5 out of 5 stars

Made a typo on setting up an account

Made a typo on setting up an account. Vicki was helpful on livechat and fixed the issue for me quickly. Site seems a good layout and time to have some fun but hopefully not lose to much £££$$$£££! :)

8 June 2025
Unprompted review
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Reply from Betano UK

Hello Richard, we're pleased to hear we could help out with your issue today. We'll be sure to pass your feedback over to Vicki! If you have any issues please e-mail us at help@betano.co.uk - Have a great week ahead! :)

Rated 1 out of 5 stars

Bonuses? Avoid. Fake bonuses showing? Yes. What do they do when you raise this with customer service? Tell you its your fault & then they delete the bogus fake bonus 3 days later. Interesting.

Honestly I would just avoid. Any bonuses I had to beg for them on live chat then after they've credit it my whole account bugged. Logged in a month later do the same bonus and nothing, back to live chat with screenshots to complain and ask why I still have a bonus active that was already credit over a month ago? You tell me. Raised a complaint with the bug expecting my bonus but was told to sling it. Small bonus but poor customer service. Just avoid if your looking to join to use any bonus. Plenty of other sites out there that credit them without you having to contact support and beg for them. They told me the glitch was on my side by the say, unbelievable. 3 days later they finally removed the bogus fake promo showing in my account that they credit the month before. Look if you can't provide a solid reliable site for customers to use, how are you expecting people to not complain and leave a bad review after bringing it to your awareness? Complete clown show.

4 June 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be. If you require any assistance, feel free to contact our team would be happy to assist you further. Thankyou

Rated 4 out of 5 stars

Jim on the Chat was good

Jim on the Chat was good, got removed from promotions for no reason though and won’t tell me why

7 June 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your kind words Gavin, we will be sure to pass you feedback on to Jim. If you should ever need any further assistance, please don't hesitate to get in touch

Rated 5 out of 5 stars

Honest

Honest. Trust. Thank you Gina.

7 June 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your kind words , we will be sure to pass you feedback on to Gina. If you should ever need any further assistance, please don't hesitate to get in touch

Rated 5 out of 5 stars

Ana was extremely helpful.

Ana was extremely helpful.
I opted in as a new customer and mistakenly placed a bet on a sports bet instead of football.
She kindly assisted me with the welcome bonus manually and was super helpful

3 June 2025
Unprompted review
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Reply from Betano UK

Thank you for your 5* review, we will be sure to pass your feedback on to Ana for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!

Rated 1 out of 5 stars

my first review was 5 stars as the site…

my first review was 5 stars as the site was great until today i tried logging in to find they’ve closed my account with my consent, they also haven’t provided a reason for the closure so ill now be updating the 5stars to a 1 star.

1 June 2025
Unprompted review
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Reply from Betano UK

Hi, we are sorry to hear that your account has been closed. Please contact help@betano.co.uk

Rated 5 out of 5 stars

fast reponce from live chat

fast reponce from live chat, Active and fresh daily promos/free and adding funds promos, and a great selection of games, if anyone is looking for a new Casino site to play, from Sports to slots, Betano is one of the choices i would look into

Best of Luck all

30 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your 5* review. If you should ever need any further assistance, please don't hesitate to get back in contact with us!

Rated 5 out of 5 stars

Sheigh is a wonderful employee of this…

Sheigh is a wonderful employee of this establishment and deserves the best

29 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your 5* review, we will be sure to pass your feedback on to Sheigh for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!

Rated 5 out of 5 stars

Great customer service

Sheigh was really helpful with my welcome offer and I have no troubles getting credited. Thank you Sheigh

29 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your 5* review, we will be sure to pass your feedback on to Sheigh for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!

Rated 1 out of 5 stars

I've been using them for over a year

I've been using them for over a year, but I'll have to move elsewhere because I don't think it's fair if you place a bet on a player and he's substituted in the 5th minute due to injury, the bet is marked as lost.

25 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

We are sorry to hear you're not happy with our sports rules. We do appreciate all feedback given.

Rated 5 out of 5 stars

Great Staff and Great App

Love the app, great promo's and lots of interesting stuff as well as good odds. Needed a bit of support with sorting one out and Jim was great, friendly, professional and efficient. Would definitely recommend.

25 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your lovely review, we will be sure to pass your feedback on to Jim for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!

Rated 5 out of 5 stars

Pablo

Pablo he is very good guy. It helped me a lot iö very appreciated

24 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your lovely review, we will be sure to pass your feedback on to Pablo for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!

Rated 5 out of 5 stars

been playing on this site now for about…

been playing on this site now for about a week and my experience has been great, great selection of games to choose from they offer many offers to choose from too.

24 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for you 5* review and lovely feedback

Rated 3 out of 5 stars

Bonus

Made a mistake when trying to get a bonus but Louis who I spoke to credit me it and was very helpful.

24 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your lovely review, we will be sure to pass your feedback on to Louis as well. If you should ever need any further assistance, please don't hesitate to get back in contact with us

Rated 5 out of 5 stars

Login problem

Had a problem logging in, and Edward on live chat helped me solve the issue in no time at all. Great service.

19 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your lovely review, we will be sure to pass your feedback on to Edward as well. If you should ever need any further assistance, please don't hesitate to get back in contact with us

Rated 5 out of 5 stars

Received incredibly speedy and…

Received incredibly speedy and proficient help from Annamaria, who resolved my issue speedily and completely. Very happy with the customer service

19 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your kind words Nim, we will be sure to pass your feedback on to AnnaMaria. If you should ever need any further assistance, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Thank you pablo

Spoke to someone called pablo he was amazing really friendly and helpful he kept me informed and solved my problem efficiently 10/10

17 May 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your kind words Tylet, we will be sure to pass your feedback on to Pablo. If you should ever need any further assistance, please don't hesitate to get in touch.

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