Bestvibe Reviews 

They have very realistic products, very well made and at great prices. I highly recommend them, it's a must buy!

So I used it once and it felt good

They have a wide variety of toys to choose from. The Delivery went smoothly. The packaging was very discreet, The toys look beautiful and the texture felt soft and high quality.

Overall a great experience. I can recommend it.

Ordered something awhile ago and reached out twice for a update with no response.

Great line-up of products. Fast shipping.
Fantastic customer service!
All products I've gotten have been well made quality items. When I did have an issue with an item they were quick to address it. These guys are my "GOTO" choice!

I love this company. I have a lot of items from them, their customer service is excellent, their product(s) quality is amazing, and shipping is fast & easy! I'd highly recommend this company!

My dealings with the company have been fine, goods arrived on time, packaged accordingly, but the goods themselves! Wow! I bought a penis pump (I'll stick it in anything) the opening is useless to anyone bigger than small I would say? (im average on a good day, dependant on wind conditions etc) but this thing was so badly designed for ease of access, I can only assume this hadn't been tested at all or at any part of the process of taking it to market? Anyhoo! I forced my little fella into the diddy entrance (cost me 40 quid) and pressed the 'on' button, and to my eternal shock it pulled nearly every drop of blood from my body into my helmut! I can honestly say if I had waited another 2 seconds my helmut would have disconnected from my stem like a golf ball ball being struck off a tee by an angry B.A Baracus in his prime. This was not good! The sleeve is awful. The machine itself sucks but not in a good way. I have written the £40 off and the unit is in the bin.
Next...
Oh! I also bought a vibrating thrusting rubber butt.
(Any port in a storm fellas) Right, I would very much like to know whos testing these things out and saying "Thats great! perfect and I cannot design one any better!" It is an utterly stupid worthless and ridiculous rubber hole that set me back 50 quid! Again, the entrance is smaller than a whistling cats mouth, its as deep as a Chicago Town deep pan pizza and the vibration and the thrusting is as effective as the government.
I have written the £50 off, cut it into little pieces and this, like the nob pump is in the bin.

If you would like me to test any sex toys out before you mass produce them please let me know and I will (like a stuntman) use my little fella who can then inform me of your bad designs and I will then pass this information on to you so you can improve your stock.

Bestvibe

Hi there,

Sorry for bothering you.

We received our US after-sale department feedback that this transaction may not meet your expectations on this occasion.
We are sorry for bringing you unpleasantness.

We found that you have issued two dissatisfied points:

1. Regarding the penis pump

You mentioned the experience is bad.

For the situation you mentioned, we will offer you a suggestion:

Please make sure your penis and the product are fully lubricated in the whole process when you play.
And please increase the modes step by step, which may decrease the possibility of getting hurt.

In this case, we are willing to send you a lube without any extra cost to avoid the same issue in the future.

2. Regarding the butt

You mentioned that size and function issues, but we cannot confirm the situation you said.

If possible, would you kindly take videos to let me know the working status of the above items?

If we confirm the item has an issue, we will offer you a satisfied solution further.

Apologize again, if you have any other problems, please feel free to contact us.

Looking forward to your reply.

Warmest regards
Bestvibe UK

Hello and good day,

Thank you for the advice.

1   The penis pump and my little fella were as slippy as a greased weasel. The sleeve is just useless.
Step by step? not good, you get about 4 quick steps before my bulb was under such immense stress that it nearly broke the laws of physics!
2 Regarding the butt
I cannot take videos as the item is in the bin.
Can I offer you a suggestion?

Give one of each of these items to all of your male staff members (Managers and Directors preferably!) to take home with them to test and see what there response and feedback is. If there feedback is anything above awful they are either lying or they have penises much much smaller than the average human male. This to me seems like the perfect way in which to solve this problem. That way, the feedback you get will be straight from the horses mouth. Then, your entire company can see if the item has an issue? Don't forget though to give them some free lube!!!!!!!! you wouldn't want staff off sick with bell ends that look like the end of Elmur Fudds gun.

Have a nice day
Cheers
Andy

I ordered an Item 3 weeks ago. The order is still showing as pending so it hasn't shipped (Money cleared in less than a day). I have tried reaching out multiple time and have not gotten a single response. I keep track of both the main folder and spam of my emails. I do really want what i ordered and i like the selection on the website but I have recieved ZERO customer service.

Edit 11/20/24.
Only hours after posting my review here bestvibes requested further information to make sure I'm a customer. Then about a day later I got exactly what I should have had well over a week ago, answers. I got told how much longer the delay would be and an offer to change to a different item if I wanted. I'm opting to wait for whatbi wanted originally. And hopefully I will recieve it in about 2 weeks.

Im adding a start because I feel like things are finally starting to move along. Will update further depending on my continued interactions with this company.

I purchased 2 items
One worked. Other item did not. Contacted bestvibe. No resolve from them to replace defective item
Orginal reply was pictures of upc & product & upc on box for return. Now they send me instruction on how to turn on item & replace remote battery. I have already done this & item will still not turn on . Still awating vendor to return & replace item . Vendor response was they needed item no. & oder no. I have given this to them. It appears that they will not support a defective item
Oder no. 2024110813305119760

Customer Service was helpful in substituting a delayed product for one that could be shipped quickly.

First item i have ever bought delivery was quick and very satisfied with the results will be using this service again

I have purchased a few men’s toys from Bestvibe and all have been of excellent quality. The customer service is helpful and quick to respond. I recommend Bestvibe.

It was extremely seamless experience… Highly recommend 10 out of 10

3 weeks my order still pending. Sent 3 reports to them no response whatsoever. Your service completely contradicts how your website looks.

Bestvibe, has not only provided me with an exceptional product; but the customer service I have received has been top notch and superior. Any question I had regarding their services , Bestvibe was quick highly detailed and efficient when helping me with product arrangements. The product I received rate a 10/10 , and this along with wonderful customer service; I highly recommend to others!

The product I received was a great find. I received my item quickly after ordering. From realistic texture to a more user friendly design I would really recommend this option to others. My favorite feature is the vibrating and movement of the toy. I was quickly satisfied by this you.

I only order toys from this store - they have been fantastic to deal with on the customer service end and their toy quality is second to none! They have amazing deals all the time and this selection is crazy - so many fun sex toys!

I recently ordered from Best Vibe and was pretty impressed with their product selection. My items arrived on time and were well-packaged. I did have a small issue, but their customer service handled it quickly. Overall, it was a great experience—I'll be back for more!

Order still pending

I try contacting someone but no one returns my emails 48 hour shipping my but this is so silly been trying to get ahold of them for the past few days but nothing ordered it on the 11th and here we are 2weeks later nothing like wow