Best Plumbing Heating and Cooling LLC Reviews 

111
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Jesse and Logan came to fix a broken pipe, and what started as one issue quickly turned into a series of problems. Despite the challenges, both of them were absolutely amazing! They were professional,... See more

Rated 2 out of 5 stars

Work that was done was very good. However, prices were absurdly high. I could've hired other professional plumbers at a substantial savings. Plus I had to argue to prove that a defective ball valve/sh... See more

Rated 2 out of 5 stars

After multiple visits, $1400, cameras being run into vents and no answers we decided we would just replace duct system under house as air not reaching back of house. No clogs or obstacles were seen ho... See more

Rated 5 out of 5 stars

These people are fabulous! I have never had quite the experience with another vendor that I've had with Best. They are on the job immediately with whatever request I have made immediately, or at lea... See more

Company replied

Company details

  1. Plumber
  2. Air Conditioning Repair Service
  3. Furnace Repair Service
  4. Hot Water System Supplier
  5. HVAC Contractor
  6. Septic System Service

Written by the company

Family owned and operated, Best Plumbing, Heating and Cooling understands the importance of maintaining a good home with proper HVAC and plumbing systems. With over 30 years of experience Best Plumbing, Heating and Cooling can resolve any of these issues to help provide a welcoming home for any of our customers.


Contact info

4.2

Great

TrustScore 4 out of 5

111 reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(111)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, knowledgeable and very nice technician, work done in a timely and efficient manner. We are a totally satisfied customer!

31 October 2023
Rated 1 out of 5 stars

Expensive.

We own our own high liability business & are not naive to costs. However, we will not call BEST again after the charges incurred for a very simple service.

10 October 2023
Rated 2 out of 5 stars

After multiple visits

After multiple visits, $1400, cameras being run into vents and no answers we decided we would just replace duct system under house as air not reaching back of house. No clogs or obstacles were seen however we do have several vents taped up to stay in place. We were told 2 weeks we would have estimate. It has now been months and no estimate, no reply back, no answers and winter is knocking at the door. Used to be a top notch company so very disappointed and not quite sure why unable to get an estimate to replace duct work.

23 June 2023
Rated 2 out of 5 stars

Work that was done was very good

Work that was done was very good. However, prices were absurdly high. I could've hired other professional plumbers at a substantial savings. Plus I had to argue to prove that a defective ball valve/shut off valve was actually from previous work you had done less than six months earlier.

25 July 2023
Rated 4 out of 5 stars

They were very knowledgeable and…

They were very knowledgeable and helpful with everything. I requested that they come out to service my A/C unit. It's an old A/C unit but works well. Additionally, they gave me a quote on a new A//C unit and heater system. It's not cheap but they did show me several payment options. My only issue is the fact that they charge a service call charge, then the A/C unit service charge and then a charge for driving to my house which is 19 miles from their office in Sydney. The total charge to service my A/C was $347. After calling a few other companies, two of which were in Scottsbluff, NE. Which is much further away and their quotes were less. And they don't charge to drive out.

9 August 2023
Best Plumbing Heating and Cooling LLC logo

Reply from Best Plumbing Heating and Cooling LLC

I want to reach out and thank you for your detailed review. I did take the time to review the phone calls and your invoice, I did find that our CSR did follow the process of quoting the inspection over the phone for you, as well as, the trip charge. However, we do not charge a service fee on inspections. We will need to train further on this to better inform our customers of our charges before coming to site. I reviewed the invoice and show we did not charge for that. Thank you again for your detailed review and I will update my CSR's on proper charges when it comes to inspections. Thank you for your military service and for your business.

Rated 5 out of 5 stars

Was very pleased

Was very pleased. People very pleasant and work very satisfactory.

17 July 2023
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Reply from Best Plumbing Heating and Cooling LLC

Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Informative crew

Service crew were on time and completed the job in a timely manner.

25 July 2023
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Reply from Best Plumbing Heating and Cooling LLC

Thank you for the great review!

Rated 5 out of 5 stars

Quick response always

Quick response always. Friendly, knowledgeable employees, customer service telephone people, plumbing and hvac expertise! We've used Best 3 times recently and will continue to do so!!!

12 July 2023
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Reply from Best Plumbing Heating and Cooling LLC

We are so glad that we met your expectations! Thank you for the wonderful review!!

Rated 5 out of 5 stars

Great service

Great service, quick response time!

7 July 2023
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Reply from Best Plumbing Heating and Cooling LLC

Solid review! Thank you for taking the time to let us know how we are doing!

Rated 5 out of 5 stars

Qualified and professional technicians

Qualified and professional technicians. Good company communications. Quality and timely service.

5 July 2023
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Reply from Best Plumbing Heating and Cooling LLC

We really try to communicate to our best abilities! Thank you for letting us know our efforts are working!

Rated 5 out of 5 stars

These people are fabulous

These people are fabulous! I have never had quite the experience with another vendor that I've had with Best. They are on the job immediately with whatever request I have made immediately, or at least as soon after, as humanly possible. They are, without doubt, the most courteous, helpful and willing professionals I've dealt with. Their work is timely, calls are returned right away and the work they have done for me is impeccable.

30 June 2023
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Reply from Best Plumbing Heating and Cooling LLC

Such a fantastic review!! Thank you so much! We will keep striving to give the best experience possible!!

Rated 5 out of 5 stars

Best is the BEST!

Fred was very professional and knowledgeable about our AC unit. He was able to provide same day repairs. We highly recommend Best Plumbing and Cooling.

30 June 2023
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Reply from Best Plumbing Heating and Cooling LLC

Fred is such a great technician! We are happy to hear about your experience with him.

Rated 5 out of 5 stars

Report of work

The worker knew what he was doing and got the work done in good time.

30 June 2023
Best Plumbing Heating and Cooling LLC logo

Reply from Best Plumbing Heating and Cooling LLC

Thank you for your review! Glad we were able to resolve your requests quickly.

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