BestideasUK Reviews 

247
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, noting prompt responses and helpful staff who quickly resolve issues like wrong or missing items. People appreciate the efficient ordering process and speedy delivery, with many receiving replacements or correct items within days. Reviewers frequently highlight the company's commitment to ensuring satisfaction, even when external delivery problems occur. While many consumers find the products effective, some reviewers were not happy with certain items, describing them as useless or ineffective for advertised purposes. This includes specific cleaning products that failed to remove stains or grease as expected, leading to disappointment. Additionally, some people were dissatisfied with customer service responses when products didn't work, citing unhelpful excuses or return difficulties.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction, noting that... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising products as amazing, effective, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing it as five-star,... See more

Order

Clients share positive opinions on order, often highlighting efficient service from ordering to delivery and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every product bought from them has been the best in the field - currently couldn’t survive without the new carpet cleaner. 100% wool plain light pink carpet which gets huge amount of ‘traffic’ due to... See more

Company replied

Rated 5 out of 5 stars

I ordered the Profoam oven cleaner, but it didn't arrive so I let BestideasUK know and they sent a replacement immediately. I have just cleaned my filthy oven with it today and it's done a fantastic... See more

Company replied

Rated 5 out of 5 stars

Incredible customer service. I placed my order but realised straight away I’d ordered the wrong item! I got an email within minutes to say they had corrected my order with the correct item ! Speedy de... See more

Company replied

Rated 5 out of 5 stars

I have just received my cans of PROFOAM and was really eager to try out the foam on my padded office chairs. WOW! I was astonished and overjoyed at the result! The transformation of the the fabric... See more

Company replied


Company details

  1. Home Goods Store
  2. Kitchen Supply Store
  3. Pet Supply Store

Written by the company

At Best Ideas UK, we're a small business based in the UK, passionate about bringing you useful gadgets and tools for your home. We also have a great selection of toys, pets items, and car accessories to add some fun and excitement to your life. Our main focus is on providing you with high-quality products and outstanding service. We genuinely care about your satisfaction, so we welcome and value your feedback. We're always eager to improve and make your experience even better.


Contact info

4.1

Great

TrustScore 4 out of 5

247 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(247)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Magic cleaner ( carpets ) .…

This item worked it's magic on our carpets taking out the dog hairs the vacuum cleaner could not manage.

22 May 2023
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Reply from BestideasUK

Thanks for your magical review Mary. We appreciate your business!

Rated 5 out of 5 stars

Fab fluff/hair removing device.

Extremely quick delivery under 24 hours for standard delivery. Brilliant piece of kit. Having 2 dogs with very hairy moulting bodies this has picked up baskets of hair. Very impressed. Quite cathartic as well using it ! Highly recommend.

31 May 2023
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Reply from BestideasUK

Thank you very much for your stunning review. We appreciate your feedback Janet!

Rated 5 out of 5 stars

Good buy

Arrived promptly and was great on our stair carpet glad I bought it

21 May 2023
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Reply from BestideasUK

Thank you Catherine, we are glad that our pro lint remover has been helpful

Rated 2 out of 5 stars

I bought the pet brush it is definitely…

I bought the pet brush it is definitely not made for short haired dogs and this should be mentioned! I have list trust in buying anymore items also a considerable amount of money😞

30 April 2023
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Reply from BestideasUK

Hi Dawn,
Thank you for your feedback.

We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

Remember that your purchase is covered by our 30-day no quibble returns. Please reach out to our brilliant support team via phone 0800 058 4569‬ or email at contact@bestideasuk.co.uk with any further comments, concerns, or suggestions you wish to share.

We would love to make things right if you PLEASE give us another chance. 🤲

Rated 3 out of 5 stars

Wrong item sent

Wrong item sent. I returned and the correct one was sent, after they had my return. Still waiting for postage refund. Disappointing!

6 May 2023
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Reply from BestideasUK

Hi Carol,
Thank you for your feedback.

Shipping mistakes are rare at BIUK and we are sorry that this was your experience. The return postage cost was refunded on 18.05 to your original payment method

We apologize again for the inconvenience.

Rated 5 out of 5 stars

Lint remover

The order process was easy & the company gave regular updates my order status. All in all very happy.

25 May 2023
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Reply from BestideasUK

Thank you Catherine. We appreciate your feedback

Rated 5 out of 5 stars

Great products

Great products, handy and very versatile. Great use of space.

23 May 2023
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Reply from BestideasUK

Thanks so much Laura, happy to hear your feedback

Rated 5 out of 5 stars

Prompt deliver

Prompt deliver. Arrived when stated. Recommend this company.

26 May 2023
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Reply from BestideasUK

Thank you Jan, we are glad to hear this

Rated 5 out of 5 stars

The item arrived on time

The item arrived on time and was well packaged. It is well made and with careful, slow handling, my lovely pure wool chunky jumper has been restored to its former glory. I have already recommended this to others. Certainly value for money.
A NOTE
Please leave a reminder of the item name! I don’t have it to hand and suspect that I’m not alone.

30 May 2023
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Reply from BestideasUK

Thank you Ann! We are glad to know that your Pro Lint Remover has been very useful. We appreciate your business

Rated 5 out of 5 stars

Great tool for car and stairs

No problem with ordering, item came very quickly, and I’m delighted with it, cleans the carpets in the car, and the stairs in the house, it’s a great little tool, would definitely recommend to family and friends.

30 May 2023
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Reply from BestideasUK

Thanks so muuch Christine. We appreciate your business

Rated 4 out of 5 stars

I’m sorry but the first time I used it…

I’m sorry but the first time I used it it broke 🥴

23 May 2023
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Reply from BestideasUK

Hi Tina, thank you for your review.
We're sorry to hear about the manufacturing mistake with your order at Best Ideas UK. This is such a rare occurrence, and we apologize for any inconvenience caused.

We can send you a new one right away. We kindly request that you reach out to our brilliant Support Team via email at contact@bestideasuk.co.uk and we'll resolve this right away

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