BestHeating Ireland Reviews 

3,265
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, modern designs, and the wide variety of heating options available for their homes. Consumers consistently note the prompt delivery times and the friendly, highly professional customer service team who readily resolve technical queries and replacement requests. Some reviewers were not happy with the external delivery service, noting frustrating issues with delayed schedules and couriers leaving heavy items outside on pallets without assistance. A few buyers also experienced occasional minor inconveniences such as missing installation parts or products occasionally arriving with small unexpected leaks.

What people talk about most

Product

Consumers find product to be positive, highlighting the great variety of colors and modern designs available.... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and secure packaging.... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the materials and... See more

Service

Reviewers mention positive feedback about service, highlighting quick dispatch, excellent communication, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a radiator develop a leak almost six years after purchase. We sent the original invoice details along with photos of the issue, and Josh replied promptly. An identical replacement has been ship... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the electric stove that fits perfectly in our little fireplace. It’s elegant and heats up nicely and the false flames look quite genuine. Very happy with our purchase. Delivery was... See more

Company replied

Rated 5 out of 5 stars

well I didn't know it was coming,,( I just found the email in my spam.I never thought to look there) , I'm bed ridden , with a son who doesn't hear the door bell... anyway luckily for me the respons... See more

Company replied

Rated 5 out of 5 stars

I bought 5 Milano Tamara cast iron radiators and thermostatic valves /pipe kits from BestHeating Ireland.They look stunning and are very well made.I had a question about delivery and it was answered s... See more

Company replied



Company details

  1. Radiator Shop
  2. Heating Equipment Supplier
  3. Boiler and Heating Service

Written by the company

At BestHeating we help you stay toasty all winter and effortlessly cool all year. By thinking outside the flat white box, we empower your sense of style to take over. You can go modern, go classic, go vertical or go horizontal. You can go bright orange, subtle grey, matte black or chrome. Whatever shape or size you're looking for, we help you fill your home with beautifully designed heating, without breaking the bank. With fantastic customer feedback, industry leading product guarantees and fast delivery, trust the experts at BestHeating to help you find your home heating inspiration. We call it "heating made cooler".

Free Delivery

Fast & free standard delivery

At BestHeating we are committed to bringing our customers exceptional heating products at the best possible prices with no hidden extras. That's why we offer free delivery as standard.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(3,265)

296 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Heating have been my go to for…

Best Heating have been my go to for radiators for many years. I have always found dealing with all of the staff have been really helpful especially Stephanie, Kim, Ellie and Holly. They have always been polite and courteous .
I look forward to dealing with them again in the near future.
Denise

23 March 2026
Unprompted review
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are very grateful for your continued loyalty over the years. It truly means a lot to us that Best Heating has been your go-to for radiators.

We are especially pleased to hear your lovely feedback about Stephanie, Kim, Ellie, and Holly — we will be sure to pass this on to them, as they will be delighted to know they have made such a positive impression.

We really appreciate your support and look forward to assisting you again in the near future.

Kindest Regards,

Lauren

BestHeating IE

Rated 1 out of 5 stars

Bad Courier

The radiator itself was perfect, it was the courier firm Dascher that was the problem, gave me a time of 8 am to 4 pm and after taking a day off work they emailed me at 2.17 pm to say I wasn’t getting my delivery, the next date offered for delivery was 4 days later. I ended up paying a courier to collect it. Really disappointing delivery service

16 March 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your review.

We are pleased to hear you are happy with the radiator, but we are very sorry for the delivery issues you experienced.

After investigating, we have been informed your goods were not loaded onto the vehicle in error, which caused the failed delivery and delay. We understand how frustrating this must have been, especially after taking time off work, and we have raised this with the carrier.

We also regret that you had to arrange and pay for collection yourself. Please do check the goods and let us know if you need any further assistance.

Many thanks.

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Great to deal with

4 March 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good morning,

Thank you so much for your kind words!

We're really pleased to hear that you were happy with the quick delivery and found us easy to deal with.

We truly appreciate your support and look forward to serving you again in the future.

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Amazing Backup Service

I just want to say what an amazing back up service you provide. You staff are so helpful especially Lauren W . She was so good very knowledgeable and very professional !!! What a great asset to your team she is!!!

17 March 2026
Unprompted review
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you so much for your kind words!

We’re absolutely delighted to hear that you had such a positive experience with our after care service.

Lauren will be especially pleased to receive your feedback—she truly is a valued member of our team, and it’s wonderful to know her knowledge and professionalism made such a great impression.

We really appreciate you taking the time to share this, and we’re always here if you need any further support!

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

This is a fantastic one stop site for…

This is a fantastic one stop site for all your contemporary heating needs.
Very informative Customer Service people.
Excellent value for money, prompt tracked delivery.
I would highly recommend BestHeating.ie

2 March 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are delighted to hear that you found our range, pricing, and delivery service spot on, and that our customer service team was helpful and informative.

We really appreciate your recommendation!

Many thanks.

Lauren

BestHeating IE

Rated 5 out of 5 stars

Beautiful radiators

Beautiful radiators, everyone who comes to my home comments on them. Delivered on time.

18 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your review!

We are delighted to hear that you are so pleased with the radiators and that they have been getting compliments from your visitors.

We are also glad that the delivery arrived on time and that everything went smoothly. Thank you for choosing us, and we hope you continue to enjoy your radiators for many years to come!

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars

Stephanie was very quick to reply and…

Stephanie was very quick to reply and very informative. Best heating is very affordable with very good quality products. I have shopped here before and will always come back to it.

12 March 2026
Unprompted review
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you so much for your wonderful feedback!

We're thrilled to hear that Stephanie provided quick and informative support.

It's great to know you find our products high-quality and affordable, and that you've chosen to shop with us repeatedly.

We truly appreciate your loyalty and can’t wait to serve you again!

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Order process was very easy and clear.

Order process was very easy and clear.
Delivery was fast and efficient.

19 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you for your kind review!

We're really pleased to hear that you found the ordering process easy and clear, and that your delivery arrived quickly and efficiently.

We truly appreciate your support and look forward to serving you again soon!

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Good product and delivery

Good delivery time, and good value when compared with others. Nice selection of Radiators and accessories.

9 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are really pleased to hear that you were happy with the delivery time and found our prices good value compared with others. It is also great to know that you liked our selection of radiators and accessories. We truly appreciate your support and hope to be able to work with you again in the future!

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars

Amazing company to deal with

Customer service web chat is excellent. agents are very helpful. Radiator is unreal, the colour is perfect and painted to high spec

19 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you so much for your kind words!

We’re thrilled to hear that you had a great experience with our customer service team, and we’ll be sure to pass along your feedback to them. It's also great to know you are pleased the product met your expectations.

If you need anything else in the future, don't hesitate to reach out. We’re always here to help! 😊

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Great service and product

Great service and product - happily use again

18 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you so much for your kind words!

We’re thrilled to hear you had a great experience with both our service and product.

Your support truly means a lot to us, and we look forward to serving you again in the future!

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Great products

Great selection on the site. Good value and delivery

18 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you so much for your kind words!

We're delighted to hear that you were happy with our selection, value, and delivery service.

We truly appreciate your support and look forward to serving you again soon.

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Great product and delivery

Great product and delivery

16 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are thrilled to hear that you are happy with both the product and the delivery. Your support truly means a lot to us, and we look forward to hopefully being able to work with you again in the future.

Many thanks.

Lauren

BestHeating IE

Rated 5 out of 5 stars

Really fast delivery

13 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are thrilled to hear that you were happy with the fast delivery! Getting your order to you quickly and efficiently is something we always strive for.

We really appreciate you taking the time to share your feedback and we hope to be able to work with you again soon.

Kindest Regards,

Lauren

BestHeating IE

Rated 1 out of 5 stars

Ordered from them the delivery company…

Ordered from them the delivery company they use has let me down 2 times now still haven't received my goods

12 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you for your review.

Please accept our sincere apologies for the issues you have experienced with your delivery. This is certainly not the level of service we strive to provide, and we are committed to resolving this matter as quickly as possible.

Following our telephone conversation, I can confirm that your feedback has been formally logged and will be shared with the carrier to help improve our service going forward.

Furthermore, I am pleased to confirm that your delivery was completed earlier today.

Thank you for your patience throughout this matter; it is greatly appreciated.

We hope to have the opportunity to provide you with a smoother experience in the future.

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

I shall be ordering more ceramic heaters!

Great product, prompt delivery. Make sure to buy enough wattage for the room you wish to heat. I may have undersized but I can move heater to a smaller room and size up with next purchase. Fantastic alternative for an older house when you don't want oil or gas or to rip up floors. With the convenience of the app, it feels like I finally will have central heating in my older house when I add more units- all controlled from the convenience of my mobile phone.

10 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good morning,

Thank you for the great review!

We're so glad you're enjoying the convenience of app control and the flexibility the heaters offer—especially in an older home without needing major renovations.

You’re absolutely right about wattage being important, and it sounds like you’ve found a smart solution. We’re excited to help you build out your system for that full-home comfort!

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Quick and efficient transaction

Quick and efficient transaction. No problems at all. We would highly recommend.

9 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are thrilled to hear that your transaction was quick and efficient and that everything went smoothly.

We really appreciate your recommendation and we hope you enjoy your new purchase!

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars

quick service and delivery item as…

quick service and delivery item as described
as per website
overall I'm very happy with my purchase

27 January 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are thrilled to hear that you are happy with your purchase and that the service and delivery met with your expectations.

We really appreciate you taking the time to share your experience and we hope that you continue to enjoy your new radiator and valves for many years to come!

Kindest Regards,

Lauren

BestHeating IE

Rated 3 out of 5 stars

Mixed Feedback

Delivery was on time, and well packaged/protected.
However on opening radiator, there was a significant chip on one of the panels.
The radiator brackets had also paint issues.
Due to time pressure to finish the job, I was able to place chipped side against the wall (radiator was reservable)
There was also a green plastic bung found inside radiator - presumably from manufacturing or painting phase.
Quality of Radiator is good - this is the fourth of these radiators we’ve fitted
Best Heating made contact proactively and have offered a discount to address issue I had. Good engagement & great customer service!

6 February 2026
BestHeating Ireland logo

Reply from BestHeating Ireland

Good morning,

Thank you for your review.

While I'm pleased to hear that your delivery arrived on time, I sincerely apologize for the condition in which the goods were received.

Although the items have already been fitted, we would still like to offer a resolution to address the situation.

Following on from our recent correspondence, I am pleased to say your issue has now been looked into further and resolved.

We hope this brings you some reassurance and leads to a smoother, more positive experience going forward.

Thank you for your understanding, and we appreciate your feedback

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you for your kind words!

We're so pleased to hear that you found our customer service team responsive.

We’re always here to help whenever you need us.

Kind regards,

Ellie

BestHeating IE

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