Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to order, Super quick delivery and well packaged. Absolutely love the walking sticks. Great for better posture. And feel so sturdy. So much better than normal walking sticks.
Company replied
Very pleased with the Puripods. Work well and good value for money from this business. Arrived sooner than expected and well packaged.
Company replied
Product that we bought ceased to charge a few months after we bought & it was replaced immediately
Company details
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.3
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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easy to order delivery very good as is…
easy to order delivery very good as is the product great.
5 March 2026
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you found the ordering process easy, the delivery very good, and that you're happy with the product.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you’re happy with the excellent quality.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you were happy with the fast delivery and good price.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your review! We’re glad to hear that you feel well looked after. Providing great service to our customers is always our top priority. We really appreciate your support.
Great walking stick,keeps you upright…
Great walking stick,keeps you upright rather than stooped. Delivered on time.Would highly recommended.
30 January 2026
Reply from Bestdirect
Thank you for your review! We’re delighted to hear the walking stick is helping you stay upright and that your delivery arrived on time. We really appreciate your recommendation.
The goods I received were very good…
The goods I received were very good delivered by a good man who arrived on time respected my property and was pleasant thanks bestdirect good work
25 February 2026
Reply from Bestdirect
Thank you for your kind words! We’re glad your order arrived on time and that you were happy with the delivery. We really appreciate your support!
I was informed at all stages about my…
I was informed at all stages about my delivery and I am very satisfied.
15 January 2026
Reply from Bestdirect
Thank you for your feedback! We’re glad to hear you were kept informed and are very satisfied with your delivery.
Haven’t used it yet but looks great and…
Haven’t used it yet but looks great and delivered quickly and packed great
17 February 2026
Reply from Bestdirect
Hi, thank you for your feedback!
We’re glad to hear everything arrived quickly and well packaged.
Faulty cooker quickly replaced
Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements were made for the faulty item to be collected and its replacement arrived quickly.
12 February 2026
Reply from Bestdirect
Hi, thank you for your feedback.
We’re sorry about the initial issue, but we’re glad our team could resolve it quickly and efficiently.
Box left on ground outside porch door…
Box left on ground outside porch door which was unlocked. Just a good job that it was not raining heavily.
12 February 2026
Reply from Bestdirect
Thank you for bringing this to our attention.
We’re very sorry to hear about the way the package was delivered. This is not the level of service we expect from our delivery partners. We will be raising a formal complaint with the carrier to ensure this situation is reviewed and does not happen again.
We truly hope that, despite this delivery issue, you are satisfied with the product itself and that it meets your expectations. Your experience matters to us, and we appreciate you taking the time to share your feedback.
If you need any assistance or have questions about the product, please don’t hesitate to contact our support team.
Kind regards,
Best Direct
Air compressor
Saw this item on telly and thought just got to have one to make life easier.
9 February 2026
Reply from Bestdirect
Thank you very much for your review!
We’re delighted to hear that you decided to give the air compressor a try and that it caught your attention. We hope it makes your day-to-day tasks easier and more convenient, just as intended.
Thank you for choosing us and for sharing your experience.
Kind regards,
Best Direct
Reply from Bestdirect
Thank you for your kind feedback!
We’re pleased to hear that you’re happy with our service. Your support is greatly appreciated.
Kind regards,
Best Direct
Received an excellent service from…
Received an excellent service from placing the order to my query being resolved quickly by a member of the customer care team , it’s a 10 from Jen
5 February 2026
Reply from Bestdirect
Thank you so much for your wonderful review!
We’re delighted to hear that you received excellent service from start to finish and that our customer care team was able to resolve your query quickly. Your kind words truly mean a lot to us.
Thank you for taking the time to share your experience.
Kind regards,
Best Direct
Very pleased with the Puripods
Very pleased with the Puripods. Work well and good value for money from this business. Arrived sooner than expected and well packaged.
5 February 2026
Reply from Bestdirect
Thank you for your feedback!
We’re glad to hear you’re pleased with the Puripods and that everything arrived quickly and well packaged.
Kind regards,
Best Direct
Settee covers
Great products and prices 😃
Also great delivery too ...
Thank you Bestdirect 5 Stars
30 January 2026
Reply from Bestdirect
Thank you for the 5 stars! 😃
We’re delighted you’re happy with our products, prices, and delivery.
Best regards,
Best Direct Team
Reply from Bestdirect
We’re sorry to hear about this and understand your frustration. Our goal is for you to receive exactly what you ordered.
We can see that you purchased the 3.6 METERS – STARLYF TELESCOPIC HYDROCLEANER. Please let us know which product you received and contact our customer support team at support@csbdirect.co.uk
so we can take care of this right away with a replacement.
Customer service were polite and…
Customer service were polite and helpful throughout putting my mind at ease thank you
28 January 2026
Reply from Bestdirect
Thank you for your kind words!
We’re pleased to hear our customer service team was polite and helpful and helped put your mind at ease.
Kind regards,
Best Direct Team
Delivery was in time and kept informed…
Delivery was in time and kept informed of this.
27 January 2026
Reply from Bestdirect
Hi, thank you for your feedback!
We’re glad to hear the delivery was on time and well communicated.
great item easy to order promt delivery
8 January 2026
Reply from Bestdirect
Thank you! We’re delighted you’re happy with your purchase and our service.
Quick and efficient service excellent…
Quick and efficient service excellent quality of goods
12 January 2026
Reply from Bestdirect
Thank you so much for your kind words! We’re delighted to hear you’re happy with our quick service and the quality of our products. We look forward to serving you again soon.
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