Best Carpets Reviews 

AVOID AT ALL COSTS!
After over 2 weeks and not received I queried with Debenhams to be given a random screenshot of typed words saying delivered. 8 requests for courier, tracking number etc and continually ignored. They blame Best Carpets.
Best Carpets finally 3 weeks later sent a non receipt form for me to complete, then a week later advised I had completed it incorrectly. Stalling tactics as it is impossible to complete incorrectly! I am reporting this to Trading Stsndards and PayPal. Please do not order from this company.

Ordered a wall to wall rug through Debenhams. It came in 7 working days with tracking. It's a shade darker than Debenhams showed, but it works well. It came folded (would have preferred rolled), but the creases are easing out naturally after a good vacuum. The only downside was the mobile number message is in Polish and no real way of speaking to someone. Other than that, a great rug for a fraction of the price within the specified delivery time.

Avoid at all costs! Didn’t realise my Debenhams item was coming through them and it’s never arrived. Debenhams are not willing to help even though my money went to them. I wouldn’t purchase through either website!

orderd a rug over 2 weeks ago and was provided with a tracking number apparently for parcelforce . The item was supposidly deliverd today and an email from parcel force was sent to confirm accompanied by a false delivery photo from google and also my name was mis-spelt here to ! The link emailed was fraudulant and did not open up the real parcel force website. Also, despite the company being registerd in London, when the contact number was dialed it was a foreign dialibg tone. When i typed the tracking number into the official site it said it was not recognised. Clearly a scam and left me massivly out of pocket so close to christmas absouloute shameless scumbags! you have been reported please everyone dont make the same mistake i have and avoid this company at all costs !

Hall runner was exactly what I wanted. Was worried after reading reviews on here that it wasn't going to turn up or nothing like I ordered but yeah it's exactly what I wanted and ordered through Debenhams. Thanks guys! 😁

I purchased a rug from Debenhams over a month ago now. The rug has gone missing in transit.
Debenhams have refused to give me a refund until “Best Carpets” refund them for some bizarre reason (I paid the money to Debenhams in good faith). Best Carpets have said they will only refund Debenhams when they receive the item back!! It has clearly gone missing and not my responsibility.
I have been battling for weeks now to get my refund and I keep getting the run around!! Furious!!

I purchased a floor runner via Debenhams from this company. After a number of weeks the stitching has started coming away at the edges. Provided proof in photos which Debenhams sent to this company. Their response is that I have damaged the runner by incorrect usage! And have refused a replacement or refund. Awful excuse for a company and customer service

Bad seller. The carpets are overpriced and would not recommend this company. Go to the shop and see the item

Please please avoid this company as you wil regret it worst company ever ! Never again

Disgusting liar company will take alot of money they told me delivery will be 3_5 working days but it is been 16 days and they ignored me
Avoid this company please don't try

If i could give this company a zero rating i would! This is a scam company,i ordered 3 rugs, none of which looked ANYTHING remotely like the picture! I placed an order through Debenhams without being told this Best Carpets is a “ brand partner” so when i eventually received my parcel ( 9 days later) not the 3-5 working day promised- i was appalled to find the items were dirty, poor quality and nothing like the picture shown! I wish i had seen these poor reviews! Im £185 out of pocket! They refuse to send a return label and keep asking dumb questions like “ tell us how heavy the parcel is and measurements”… no one EVER receives a return label or address to send back items, only a offensive offer from them to discount £10 in exchange to keep the incorrect, soiled rugs!! SHAM COMPANY avoid!!!! Debenhams also refuse to do anything about this

I ordered 2 rugs from Debenhams, Best - Carpets is a Concessionary of theirs. Ordered 14 July told 3 days delivery. We had Laminate flooring down and frightened of falling. 78 years of age Waited until 20 July and contacted Debenhams. Told if they were not delivered by 24 July refuse delivery. In meantime, we had purchased 2 none slip Runners from another company, for our hall. The parcel was finally delivered 25 and we were out. Neighbours took the parcel in. . Contacted Debenhams told to contact Best Carpets for returns label. Contacted Best- carpets , They never answered any of my emails. Contacted Debenhams on Messenger and every time I contact them to say I’ve not heard from Best Carpets, they add another day . We are now up to 2 nd August for them to respond. Today I received an email from Best-Carpets, after I threatened to contact Trading Standards, asking dimensions and weight but no label. Contacted Debenhams and told its Best Carpet company responsibility . Debenhams and Best carpets keep blaming each other for responsibility for my refund. £86.00. After all this time I am seeking Legal Help and also written to Daily Mail to report the way both if these companies have behaved.
I wish I had read the reviews about Best-carpets, I would never bought from them. They are a disgrace avoid at all times.

Do not use this company. Promised 3-5 delivery, took over 2 weeks. The 410cm runner has a line running all the way down the middle. They offered £15 off. Disgusting company.

Stay away from this seller. There is no customer service at all.

Brak jakiejkolwiek obslugi klienta. Nie polecm kupowac od tych Panstwa.

Wanted nearley two weeks for delivery still nothing. Can't get hold of anybody either not sure how to get a refund at this point

Absolute embarrassment of a company if you can even class them as a company. Sent wrong item out and wouldn’t accept that they had sent it out wrong even with providing proof and would not send a return form so I could return the item and get a refund. If you work for this company I suggest you should have done a lot better in school as they must only employ absolute fools! Never in my life would I spend money on this company apart from if it went bust I’d pay for a party in celebration

Ordered 3 rugs that looked nothing like the one advertised. Instead of burgundy/pink, it was pale mauve/purple. The pattern had a lot less colours in. They refused to arrange a return of this large parcel, or refund me for postage if i returned the rugs. I am currently dealing with this thru Paypal.

I had to send back my carpets because was different than on photo. I was waiting almost 3 weeks for refund. They take from my refund payment for delivery .
I don’t recommend!

The rug that I purchased has a great quality for reasonable price. I already recommended this shop to my friends!

There items are not even located in the UK they come from poland. I purchased through ebay where item location states London then tracking shows dispatched from poland.