Bespoke Plates Reviews 

1,680
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the plates look smart and impressive. The service is frequently highlighted as excellent, with many appreciating the professional yet personal approach, quick communication, and helpful staff. Reviewers are particularly impressed with the fast turnaround and delivery times, often receiving their orders within a few days or even the next day. However, some customers experienced issues with orders, such as not receiving confirmation emails, delayed deliveries, or incorrect items. A few people also reported problems with product durability, noting that lettering or laminate peeled off after some time, and some found the requirement to send original documents unclear or inconvenient, especially for gifts.

What people talk about most

Product

People report positive experiences with the product, consistently praising the high quality and appearance of... See more

Service

Customers had positive experiences with service, often highlighting great communication, quick turnaround,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, helpful... See more

Quality

Consumers generally find the quality of the plates to be positive, with many describing them as amazing, high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb new registration plates for my wife’s business… Bespoke Plates customer service was second to none & would strongly recommend them to anybody. Will definitely be ordering some for my car no... See more

Rated 5 out of 5 stars

Bespoke Plates produced a set of 3-D plates for my father-in-law‘s birthday. They really looked smart.. real quality. Since it was a surprise, we really appreciated them arriving exactly when Bespoke... See more

Rated 5 out of 5 stars

Excellent service! Plates arrived within a week. Not sure about some other bad reviews regarding this company but I can only go with my experience and it was 5 star. I little annoying having to s... See more

Rated 5 out of 5 stars

Ordered a number of plates from these guys because they always give a professional but personal service. This time I needed the pates quickly and they printed and despatched the plates on the same day... See more


Company details

  1. Auto Tag Agency
  2. Car Accessories Store
  3. Driver and Vehicle Licensing Agency

Written by the company

At Bespoke Plates, we’ve been at the forefront of the number plate industry for over 7 years, delivering premium 3D and 4D plates to car enthusiasts across the UK. With a reputation built on quality, precision, and exceptional customer service, we’re proud to have supplied 100,000+ plates and counting. Our commitment to excellence is what sets us apart. Every plate is handcrafted to meet the highest standards of quality and compliance, ensuring your plates not only look stunning but are fully DVLA-approved. Whether it’s for your daily driver or your showpiece car, we design plates that elevate your vehicle’s style. Rated ‘Excellent’ on Trustpilot, we strive to exceed expectations with every order. From our seamless ordering process to our attentive customer support, we’re here to make sure your experience with us is nothing short of exceptional. Join the thousands of happy customers who trust Bespoke Plates for their custom plates. We’re here to bring your vision to life!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(1,680)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good Service

There was a small issue with my order. This was resolved really quickly and my plates were with me the next day. Great service. Plates look really good also.

20 March 2025
Unprompted review
Rated 1 out of 5 stars

Not clear that you have to send all…

Not clear that you have to send all original documents and driving license until you’ve paid! That’s not acceptable and very misleading. No phone number emails don’t get answered. Moved premises supposedly but all mail going to old address contacted old address where the guy was clearly connected to them got my order sorted out. Sadly i would not use this company again.Plates were nice when they finally arrived but too much hassle trying to get my order.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Do not use!!!

Do not use! From start to finish the whole process was awful. I paid and sent documents which were verified on the Tuesday. I specifically asked for the items to be delivered by Friday/Saturday as I was travelling Saturday evening and needed the plates. I was told by Adam that my order would be a priority and delivered by Saturday (today) 3 days with no reply from Adam. No contact number, just an email and no reply. An awful waste of time company. I will be requesting a full refund via my credit card company. Has not kept to their delivery term and conditions!

25 February 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality

Plates arrived today, was sent out quite quick put quality on them is quite poor, faded line across on of my letters so don’t look great considering how much I paid for them

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Wish I could give 0

Wish I could give 0. Would not recommend. First I was told my order would be dispatched and I would received my order within 2 days. I waited 4 days and there was no sign so I sent an email and received a reply saying they apologise and due to backlog my order has not been dispatched but it is now in production I will receive it within 2 days. I waited 2 days and emailed again and was then told that it was now finally in production and the reason it was not out yet was due to backlog and the Royal Mail. I would suggest using another company. I understand it can be busy and hectic at times but to lie to customers on multiple occasions is wrong.

26 February 2025
Unprompted review
Rated 2 out of 5 stars

Slow delivery

Happy with the product.

Took 10 days when it’s advertised as 24hour delivery if ordered before 3pm.
When contacted I was told several times the ordered will be sent out ‘today’. When it was actually posted I received my item within 24hours.

22 February 2025
Unprompted review
Rated 1 out of 5 stars

No contact.

Made an order for some 3D plates for the new car i got. It was only when i had ordered the plates that i was told i will need documentation. Of course i don't have the V5 yet so this
i couldn't do. So i tried to phone but no one answers, so instead sent three emails. Still no response. So it seems like they are just taking my money with no chance of a refund as you cant speak to an actual human. All i do do is make others aware of the lack of communication if anything goes wrong. Look elsewhere.

18 February 2025
Unprompted review
Rated 1 out of 5 stars

Very Bad experience

Online purchased made on the 15th and all documents validated in the 20th. Contacted the company by email few times and said the plates will be with me in next 3 working days. Tried to call them but phone just gets cut off.

It's the 6th of Feb and still nothing from them. Raised a dispute through my bank to get a refund.

Wouldn't trust those guys as being number1.

15 January 2025
Unprompted review
Rated 2 out of 5 stars

Despite my disappointing experience…

Despite my disappointing experience with Bespoke Plates, I must acknowledge that Adam Khan is a reputable individual who demonstrates great respect. His customer service is truly appreciated. Mr Khan was happy to process a refund considering the fact that I was not at fault and have provided the necessary documents immediately however my order was not processed for over a week for no reason!
However, unlike Adam, his colleague, Mr. ‘M,’ was uncooperative, and his tone in written communication came across as rather dismissive. He also delayed my order by over a week, despite me providing all the necessary documents.
Additionally, I would suggest that you clearly state on your website that orders will not be processed without legal documentation to allow transparency. This would allow customers to prepare in advance, avoiding unnecessary delays and frustration, especially for those who may be in a time-sensitive situation.

1 February 2025
Unprompted review
Rated 2 out of 5 stars

Not a clear statement about having to…

Not a clear statement about having to send your documents in by post until you check out. And the website automatically selected the T&Cs checkbox during checkout. The response to cancel the order as I needed the plate quicker was a disgrace. Whoever responds to the email needs some training. Who in their right mind would send original documents off to some back street plate maker is beyond me. Get with the times and offer a digital option to verify documents.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Well that was easy.

Well that was easy.
And service was rapid.
Defo be a returning customer here.

27 January 2025
Unprompted review
Bespoke Plates logo

Reply from Bespoke Plates

Thank you for your feedback! We're delighted to hear you found the process easy and our service rapid. We look forward to welcoming you back as a returning customer! 😊🚀

Rated 5 out of 5 stars

fantastic service with great plates…

fantastic service with great plates just as i wanted quick delivery

28 January 2025
Unprompted review
Bespoke Plates logo

Reply from Bespoke Plates

Thank you so much for your kind words! 😊 We're thrilled to hear you're happy with your plates and our quick delivery. It means the world to us! If there's anything else we can do for you, don't hesitate to let us know. 🚀

Rated 5 out of 5 stars

Perfect plates arrived super quick

Perfect plates arrived super quick, was first sceptical about sending off my document but they were kept safe and no issues what so ever 10/10

24 January 2025
Unprompted review
Bespoke Plates logo

Reply from Bespoke Plates

Thank you so much for your kind words! 😊 We're thrilled to hear your plates arrived quickly and that we were able to exceed your expectations. We understand how important it is to feel secure when sending off your documents, and we're glad to know our process gave you peace of mind. Your 10/10 rating means the world to us! If you ever need anything in the future, we're here to help. 🚗✨

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