bernard-massard.lu/ Reviews 126

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased a gift voucher for a family members birthday. I spoke with the sales officer who was super helpful in guiding me through the evoucher system and explained the online and shop purchasing... See more

Company replied

Rated 4 out of 5 stars

Excellent wine and good service from Bernard-Massard. But it would have been easier and quicker to get the wine to Denmark if I had been told to pay by debit or credit card rather than send the paymen... See more

Rated 5 out of 5 stars

Excellent service. Someone called to check when it’s be a good time to deliver. The delivery was timely and well executed. Everyone involved very polite. The website may be faster and the search engin... See more

Rated 5 out of 5 stars

No specific comments to be added, dealing with my order was quick, products ready within 2 days, easy to pick up by a designated friend. Thank you !

Company details

  1. Wine Store
  2. Winery

Written by the company

A family business for 5 generations, our vocation is to create cuvées of impeccable quality. Our teams work every day in the vineyard and in the cellars with a single aim in mind: to offer our clients a moment of pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent! The order was processed immediately, and the communication was highly efficient and courteous.

16 February 2026
Rated 4 out of 5 stars

Good service; payment could be easier

Excellent wine and good service from Bernard-Massard. But it would have been easier and quicker to get the wine to Denmark if I had been told to pay by debit or credit card rather than send the payment by bank transfer.

16 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look