I purchased a gift voucher for a family members birthday. I spoke with the sales officer who was super helpful in guiding me through the evoucher system and explained the online and shop purchasing... See more
Company replied
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I purchased a gift voucher for a family members birthday. I spoke with the sales officer who was super helpful in guiding me through the evoucher system and explained the online and shop purchasing... See more
Company replied
Excellent wine and good service from Bernard-Massard. But it would have been easier and quicker to get the wine to Denmark if I had been told to pay by debit or credit card rather than send the paymen... See more
Excellent service. Someone called to check when it’s be a good time to deliver. The delivery was timely and well executed. Everyone involved very polite. The website may be faster and the search engin... See more
No specific comments to be added, dealing with my order was quick, products ready within 2 days, easy to pick up by a designated friend. Thank you !
A family business for 5 generations, our vocation is to create cuvées of impeccable quality. Our teams work every day in the vineyard and in the cellars with a single aim in mind: to offer our clients a moment of pleasure.
Luxembourg
Replied to 100% of negative reviews
Typically replies within 1 month
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Quick response to my order and delivery as convened
Excellent! The order was processed immediately, and the communication was highly efficient and courteous.
They offer a great selection of wines, easy to order, and provide outstanding customer service. Want to compliment Alexandra for her excellent assistance.
Found some interesting wines from Spain that I did not know were available in Luxembourg.
Service was good.
The people! wonderful experience with all the people i spoke to or met! will come again!!
My experience was overall very positive. The delivery was fast, and the quality of the Cremo product was excellent. However, I was disappointed to find that the same bottle was significantly cheaper at Auchan, and there it was also attractively packaged in a separate box.
Excellent wine and good service from Bernard-Massard. But it would have been easier and quicker to get the wine to Denmark if I had been told to pay by debit or credit card rather than send the payment by bank transfer.
Email quick answer two days later. I va could get m'y order
Nice online shop, but also perfect human interaction for any question or issue!
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