Bento for Business Reviews 

102
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Never commit with this company they are unable to support their own customers or respond to simple email requests. Secondly they could never activate our business account our employees couldn’t use th... See more

Rated 1 out of 5 stars

This is the worst company!! first "someone" took more than $5,000 in matter of hrs out of the account and Bento didnt see that suspicous, because it was transaction after transaction, and their reso... See more

Rated 2 out of 5 stars

Can't log in to my account with the correct password. Tried re-setting passwords multiple times and get error message. Used live chat support only to be told by the agent that "we are out of the offic... See more

Rated 3 out of 5 stars

Works ok, not great. The biggest problem is it takes several days to add funds. Weekends, any banking holiday, etc doesn't count so anticipate a week most of the time. It would be nice to... See more

Company replied

Company details

  1. Financial Planner

Information provided by various external sources

Bento for Business is a user-friendly financial operating platform that offers unprecedented control and visibility over business expenses and payments. Our mission is to give you the freedom to drive your vision, empower your employees and deliver business growth. Thousands of business owners across the U.S. are using Bento to save time and money. Issue physical and virtual corporate cards to staff and limit when, where and how much they can spend. Turn cards on/off with one click from anywhere. Send and track vendor payments in one place. Manage admins and departments. Create expense reports with a few clicks. Get real-time alerts and enjoy peace of mind.


Contact info

2.0

Poor

TrustScore 2 out of 5

102 reviews

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2.0

All reviews

(102)

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Rated 5 out of 5 stars

Huge time and money saver!

Using Bento has allowed our construction and maintenance company to save time and money dealing with reimbursement checks and material purchases. Love that we can control spend limits and categories for each card and change on the fly as needed. They are constantly adding new features and improvements to save book keeping time as well. Highly recommend.

6 October 2017
Unprompted review
Rated 5 out of 5 stars

Love the service and customer support …

Love the service and customer support is great

Only issue, or rather preference I have is that they allow to select other reload dates than 1st and 15th that are monthly

Perhaps have a date every 7 days, (i.e 1, 8, 16, 23)

5 October 2017
Unprompted review
Rated 2 out of 5 stars

Room for improvement

Can't log in to my account with the correct password. Tried re-setting passwords multiple times and get error message. Used live chat support only to be told by the agent that "we are out of the office right now". Why have a chat feature turned on only to have the agent tell you that they're "out of the office" after saying "how many I assist you today?"l. We have the cards set to be used at gas stations and home improvement stores and have repeatedly been declined at both for small purchases well below the balance.

31 August 2017
Unprompted review
Rated 4 out of 5 stars

Easy and great features

Wonderful service. The features are thorough and the system is easy to use. Great job on design and execution. The only reason 4 versus 5 is the relatively slow money load time. 3 business days is just too slow in todays marketplace...I’d be willing to pay a fee for PayPal or credit card instant loads but wire transfers (which is the only “fast” option) are old school and way too cumbersome. This service would be more competive with faster load times. They are clearly holding the funds an extra day. Most of our similar employee finances is done by just getting different bank accounts and setting debit card controls. Most serious competitors have 1 business day ACH loads at this point and soon ACH will be same day (e.g. PayPal, Prepaid cards, etc. ).

31 August 2017
Unprompted review
Rated 5 out of 5 stars

Happy customer after 3-Months

I always hold back giving product reviews until I've used the product long enough to ensure it functions as advertised and I haven't found any bugs. And in the case of Bento, works perfectly!

25 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

DZ, we're grateful for your kind words, and our perfect score. We appreciate the opportunity to serve you and your business.

Rated 4 out of 5 stars

Good, but not in a pinch!

It'd be nice to be able to initiate fund transfers on the go. Would be nice if the money moved a bit faster, but otherwise it'd nice

24 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

Thyme, in a pinch we have a solution. Our customer success team will be in touch with you to walk you through the feature. We strive to continually improve our service to help your business.

Rated 5 out of 5 stars

Great service

Great service. Easy access online and always available.

24 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

Mark, thanks for the high score you gave us. Really made our day!

Rated 4 out of 5 stars

Everything has worked fine for us

Everything has worked fine for us. We have foreign (Germany) volunteers working for us. We are only allowed to provide $400 per mo per diem...no salary. We issue each volunteer a card with a $400 limit per month. This allows us to easily provide the per diem without having to hand out cash (they do not have bank accounts as they are non-citizens) and they don't need to carry around cash. Bento also provides reports so I can easily track and book. The only hitch is common to all credit/debit cards and that is purchases made on the card late on the last day of the month not appearing until the next day (new month). But that is not a big deal. Also, loads may take a couple of days to post. That is not a big deal either but does prevent the app from being perfect. I do recommend the app if you think it will meet your requirements.

24 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

John, your business model is one of the reasons we created Bento in the first place, and we will continue to refine and enhance our platform to make it easier for you to manage your business. Thank you for your recommendation. It's the best compliment.

Rated 2 out of 5 stars

When activating the card

When activating the card, the initial money was on the card immediately. Why, then does it take three days or a visit to my bank to make it go faster?
This adds a step-it is great when money is on there, but what if they need a larger lump sum for tools,etc?

24 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

Frankie, we strive for speed, and we do understand your frustration, but we are in fact constrained by the banking system, outside of our control. That said, we are working within the system to find ways to make it faster to move money, and we plan to keep you posted when we have new options. Appreciate the time you took to speak up.

Rated 1 out of 5 stars

IT person not trained to help.....took …

IT person not trained to help.....took too long!

24 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

Thanks for your patience, Jan. We would like to know more about what help you needed but did not get. Our customer success team is ready to listen and help by chat (bentoforbusiness.com) or email (support@bentoforbusiness.com) or by phone at 866 300 8718.

We are constantly training our team as we enhance our product, and listening to and learning more about how you use Bento is essential to our success. We hope to have the opportunty to serve you better.

Rated 5 out of 5 stars

Great product tied together with …

Great product tied together with amazing customer service.

24 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

Thanks for adding the word "amazing" YE. Everyone on our customer service team aspires to amaze. You really made our day.

Rated 5 out of 5 stars

Fantastic for non-profits!

Makes doing my job a whole lot easier.

24 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

It's one thing if we say Bento makes your job easier, but it's a whole different level when you say it. Thanks for the kind words Richard!

Rated 4 out of 5 stars

Great service

Great service,only one bad thing on my guys money I don't know how much money left on each account from the limits.
But good to have for business.
I recommend this service to my colleagues

23 August 2017
Unprompted review
Bento for Business logo

Reply from Bento for Business

When you recommend Bento to colleagues, it really makes our day, Hector. Thanks for your business. And we would love to know more about how you would enhance our dashboard as a benefit to you and other customers.

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