Beneva Reviews 

Cannot make an insurance claim as their website and app currently do not work. Customer service not answering even technical support by email no answer. Horrible

This Company is a joke, do not get trapped. cold and stiff customer service.
Not recommended at all.

My husband had a car accident and Beneva said that we resiliated our car insurance with them and it’s totally false.

Really the worst company so far, we lost our car back in June or July and it’s now November and they have transferred our claim to an investigator so it would at least take 1-2 months more and by then the price on our car will continue to drop, thanks a lot for the ”really good” service beneva

I have received an offer from an agent at beneva for car insurance and told me to go cancel my current insurer in order to finish my contract, sent me the quote by email and asked to call back once I figured it out. I did just that and then I call them back and after 3 hours of going back and forth they tell me that their colleague made a mistake and they gave me an even higher premium, and all they did was we are sorry for our cleague's mistake. Such a waste of time and horrible service.

Go with any other inssurance company Beneva will waste your time and money, just read the other reviews it speaks for itself.

Had investment funds with SSQ which got transferred to Beneva. The process to get a new beneva account and get access to my portfolio has been a nightmare. The website was really buggy and setup for a new account didn't work. After a few months of finally back and forth emails and phone calls to setup an account, I still didn't have access to my portfolio as you have send a request to access your statements after setting an account. After sending the request, the auto responder says it will take 24-48 hours to have access to your portfolio. 5 months later, still don't have access to my portfolio. Had to send another request. This is unacceptable. How do you make financial decisions especially in today's economy when you can't even have access to your own data for almost a year?? I definitely will be switching out my investment accounts and when this nightmare gets sorted.

It is the worse insurance ever I don’t know how people still trust them unprofessional company and doesn’t care about customers satisfaction.

It is bad experience that they would not follow with client preferences. They deducted amount of premium as they wanted it. No preferences or never listen clients.

For my own health coverage, I have been with SSQ for years - friendly, helpful and easy to contact but have been transferred to BENEVA.

It has been a DISASTER working with BENEVA - being on hold for hours, impossible to talk to a representative, lengthy delays responding to emails, and questions never answered, Their website is a joke. I believe they have deliberately set it up so that you cannot get any sensible answers and just give up trying to find out what is and is not covered.

They keep saying they will fix the website - but when? I have not seen any changes since the beginning of this year.

Terrible. Took unauthorized funds and now fighting to get the money back.

the web page to submit the reclamation is not useful at all. and to call them is the same... worthless, waiting and wafting, unfortunately my employer chose this insurance i guess because they are cheap. (and worthless)

After increasing my rate by 40$ per month for no reason at all, I went to a different insurance three weeks before my renewal date naturally and said I'd cancel one day ahead for my car and 2 weeks for my home and they figured they'd squeeze in an early cancellation fee of the full amount that was due monthly and all of this after spending 2 hours on hold the previous day before it closed and my time was wasted, followed by another wait the next day. I had time to get quotes from 4 different insurance companies before I could reach customer service. Horrible experience after half a decade as my provider, great way to lose customers permanently.

Terrible rates for insurance and little negotiation room. Long waits for customer service and you really have to push them to get the rates and service that should be industry standard. Also, after canceling my insurance renewal they somehow still charged me the ridiculous annual rate I was quoted. Now I have to contact their customer service again, hopefully the last time I'll have to deal with this company.

Does anyone work there, this is my 3rd attempt to call each time I waited over 45 minutes. This time I called exactly at opening hours waited 20 minutes the phone rang and i was placed back in queue. Now I don’t hear music, but I don’t want to hang up.
They’re the worst

I’ve been with La Capitale for decades. Since they become Beneva, It’s all but disappointment. I’m retired, no claim whatsoever and the bill increase constantly. Impossible to speak to someone. I just resiliate the renewal for my vehicule. Can’t wait to do the same for the home. Just saved hundreds of dollars by switching company.

If you ever decide to switch insurance companies or if you are just starting out and are looking for your first insurance company, DO NOT, give your hard earned money to Beneva. Why? 2 words... "They suck"!
They have no respect for the hazard people experience and it shows in their actions, because you have to hunt them down to even get a vague response to the question "What are the next steps?".
Their agents and managers are super lazy. They constantly pass the buck to someone else so they don't have to deal with the issue themselves.
I left a message with the owner and sent an email as well. He passed the message on to his Manager, then she called me and passed me to her agent...the agent finally called to tell me he will get back to me shortly and until then the "next steps" are to wait for him to coordinate with the contractor. That was 4 months ago and I am still waiting :-D. What a joke!
I have been a home owner for 25+ years and was with La Capitale for much of that time before the merger. My bad luck!
But I promise you this...as soon as my claim is completed with Beneva, I am switching right away.
I am also telling all my friends and family to stay away from them. They're more than just terrible...they're dangerous! I am currently living in black mold environment and have been sick for at least one week every month since the water incident.
If you don't believe my review...go online and search for yourself. No Insurance rating sites have Beneva even in the top 20.
Like I said..."They suck"! Trust me when I say they don't deserve our money.

Our basement flooded and they paid us nothing. Neighbours around me with other insurance companies are getting $25,000-$50,000 and we get zero. They claim sewer backup is a separate clause and you have had to have asked for it ( it’s not offered) and pay extra when starting your coverage….unacceptable in these times …we lost everything

THEY DON'T CARE ABOUT CUSTOMERS. Very bad service. I was with La Capitale and they got bought by Beneva, now they keep increasing prices and decreasing the quality of service. My inground pool is leaking, I called them and they couldn't answer any question. Tried filing a claim, they NEVER sent anyone. All I got is an email asking me for pictures, which I had already sent. I sent them again (even got a camera in the plumbing to show the problem). They never replied. 1 month later they closed the case without any reason. I replied to them asking what's going on. No answer. THEY LITERALLY DON'T CARE ABOUT CUSTOMERS. They just want to steal your money and when you need help they will NOT help you. Stay away from this garbage insurance company.

Super garage company,I can’t speak to agents about your situation,it take 3-5 hours to wait.