My experience with Benenden was without fault from start to finish. Benenden is affordable and gives me peace of mind considering the current waiting times with our NHS. The care I received at the Nuf... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very suppor... See more
Company replied
UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣 Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress... See more
Company replied
I love being a member of Benenden and always tell my friends and family to join. From quick responses to appointments booked and diagnostics taken, the service is incredible. I can’t thank Benenden en... See more
Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
9K reviews
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Benenden is great value for money
Benenden is great value for money and I have used their services several times and recommended them to friends who have also been very happy with them
3 April 2026
Reply from Benenden Health
Hi Georgina, thank you so much for your feedback. We’re really pleased to hear you’ve found your membership good value and that we’ve been able to support you when you’ve needed us. It’s also lovely to know you’ve recommended us to friends and that they’ve had positive experiences too.
Keeping things affordable for our members matters to us, so it’s great to hear you feel you’re getting real value from your membership.
Best wishes,
Benenden Health
Easy to use efficient service
I found the provider easy to use, response to queries was fast and a good choice of consultants, mine was excellent
5 April 2026
Reply from Benenden Health
Hi Margaret, thank you for leaving your feedback. We’re really pleased you found everything easy to use and that you received quick responses when you got in touch. It’s great to know you were happy with the choice of consultants, and even better to hear the one you saw was excellent.
Best wishes,
Benenden Health
Straight forward and helpful process…
Straight forward and helpful process allowing you to access the care you need when you need it.
13 April 2026
Reply from Benenden Health
Hi there, thank you for your feedback. It’s great to hear things were straightforward and that you were able to get the care you needed when it mattered.
Best wishes,
Benenden Health
No need to wait long for an appointment
No need to wait long to be seen or to have surgery staff are friendly and very polite
21 April 2026
Reply from Benenden Health
Hi Sicilia, thank you for your feedback. Helping our members get back to feeling their best quickly is important to us, so it’s great to hear you didn’t have to wait long to be seen and that you had a positive experience with our team.
Best wishes,
Benenden Health
Benenden is highly recommended by us
Benenden is highly recommended by us. Very polite and professional.
18 September 2025
Reply from Benenden Health
Hi Cooper, thank you for sharing your feedback and for recommending us. We’re so pleased to hear you had such a positive experience with our team and found the service valuable.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Andrew, thank you for taking the time to leave your feedback. It's great to hear you had a positive experience with our team and services.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Mary, thank you for your feedback. Making sure things are kept simple for our members is important to us, so we’re pleased to hear you found the service quick and easy to use, and that everything was clear and easy to follow.
Best wishes,
Benenden Health
Excellent service and well organised…
Excellent service and well organised and easy to discuss your issue
8 May 2026
Reply from Benenden Health
Hi Lindsey, thank you for your feedback. We’re really pleased to hear you found the service well organised and felt able to talk things through easily. It’s great to know you had a positive experience.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Patricia, thank you for your positive feedback. We’re really pleased to hear you had a good experience and that our team made you feel well looked after.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really pleased to hear your appointment was easy to arrange and that everything moved quickly for you. We wish you all the very best in your recovery following your operation.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Tina, thank you for your feedback. We’re really glad to hear you had a quick and positive experience with our service.
Best wishes,
Benenden Health
Excellent in every aspect
Excellent in every aspect. Cannot fault the customer service or process in any way. Very good experience and definitely recommended.
4 March 2026
Reply from Benenden Health
Hi Glenn, thank you for your feedback. We’re really glad to hear everything went so well and that you had such a good experience. Thanks so much for recommending us.
Best wishes,
Benenden Health.
First time I have used this service…
First time I have used this service after having payed into it for about 3 years, omly to be told they could not help with that particular ailment !!! What am I paying for I ask?
4 May 2026
Reply from Benenden Health
Hi Iann, thank you for taking the time to share your experience. We’re really sorry to hear how disappointing this has been, especially as this was your first time needing to use the service. We understand how frustrating it can be to find that the condition you need help with isn’t covered. We aim to keep membership as affordable as we can for all our members, which means there are limits to the treatments and services we’re able to provide, and unfortunately not everything is included.
We do outline the details of our services including what we can and can’t help with on our website here: www.benenden.co.uk/health/healthcare/#!overview
Instead, if you’d like to talk this through further, our team would be happy to look into your situation. You can contact us on 0300 304 5700 or email Complaints@benenden.co.uk with your membership details.
Best wishes,
Benenden Health.
Great service
Great service. Quick to respond. Lots of information.
Verry happy with outcome and tratment
23 February 2026
Reply from Benenden Health
Hi Helene, thank you for your feedback. We’re so pleased to hear you had a positive experience and that you’re happy with how your treatment has turned out.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really pleased to hear you found the service simple and straightforward — that’s exactly what we aim for.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re sorry to hear your virtual GP appointment didn’t meet expectations and that the questions and responses didn't feel aligned.
We’ll take this on board as we continue to review and improve our service.
Best wishes,
Benenden Health
It was very friendly and efficient but…
It was very friendly and efficient but unfortunately I live too far away and there is no option to have treatment in other parts of the country
19 March 2026
Reply from Benenden Health
Hi Ann, thank you for your feedback. We’re really pleased you found the service friendly and efficient. We’re sorry to hear the location didn't work for you and we weren't able to offer another alternative.
While we’re not always able to offer options in every part of the country, we’ll take your comments on board as we continue to review how we deliver our services.
Best wishes,
Benenden Health
Highly recommend
So pleased I am a Benenden member. They helped me when the NHS didn't.
23 April 2026
Reply from Benenden Health
Hi June, thank you so much for your feedback. We’re really pleased to hear you value your membership and that we were able to support you when you needed it.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for your feedback. We’re really glad to hear you had a positive experience and felt well looked after by our doctors.
Best wishes,
Benenden Health
Benenden Health has been very helpful…
Benenden Health has been very helpful on many occasions. Their procedure getting to the right, highly qualified consultants within a short time is painless. My last experience, a cataract operation, was no exception.
I was dreading the injection in the eye, but apart from a bit of pressure when the anaesthetic was administered, I didn't feel anything. The staff's behaviour at Kingsbridge hospital Belfast was professional, friendly and reassuring. I couldn't say anything negative about them or Benenden Health and have recommended Benenden Health to many people.
23 March 2026
Reply from Benenden Health
Hi James, thank you so much for sharing such detailed feedback. We’re really pleased to hear we’ve been able to support you on a number of occasions and help you access the right care quickly.
We know that treatment can feel daunting, so it’s really important to us that our members feel comfortable and supported every step of the way. It’s great to hear your recent experience was such a positive one and that you felt reassured throughout.
Thank you for recommending us and we wish you all the best in your recovery.
Best wishes,
Benenden Health
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