We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
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It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
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I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Reply from Benenden Health
Hi Denise, thank you for this feedback, we're so pleased to hear that you've had an excellent service experience and see the value in them.
Best wishes, Benenden Health.
I had been a member for 72 years & the…
I had been a member for 72 years & the moment I needed any help from them I found out what little help you get from them health wise or financially & ceased my membership immediately, BE AWARE!!!!!!!!
1 May 2026
Unprompted review
Reply from Benenden Health
Hello, thank you for taking the time to share your experience with us, and for being a member for so many years. We’re sorry to hear that you don’t feel you’re getting value from your membership. As you know, we are one of the most affordable private healthcare providers, with membership costing only £15.85 per month. For the range of services included — GP and mental health support, diagnostics, physiotherapy, and some surgical treatments — we believe this represents strong value for money. We don’t offer every type of surgery because we need to remain financially sustainable for all members, and some procedures are simply too costly to provide within this model. In addition, certain surgeries remain accessible through the NHS. If you'd like to speak to a member of our team about your feedback, you can call us on 0300 304 5700. Best wishes, Benenden Health.
Great service
Great service. Affordable. Easy to access. Choice of consultants and hospitals.
17 June 2026
Reply from Benenden Health
Hi Susan, thank you for sharing this feedback. We're so pleased to hear that you have had such a positive experience using our services. Know we're here to support you for many more years to come.
Best wishes, Benenden Health.
I have been a member for about 40 years…
I have been a member for about 40 years paying for 4 family members laterally 3 members.
I do think the service has sadly gone down. I haven't used the service luckily for about 25 years. So was not up to date with process. When I called for a referral the lady was lovely, sympathetic & reassuring.
I went to see a consultant the other day, he wanted to perform a quick examination/test/procedure whilst I was laying being examined. I had explained i thought I needed to call for anything not on my authorised list. He said it would be quick & help which other tests/scans i needed. I was then given a list of 2 tests I needed. I was very concerned how much they would cost. It took an hour in the hospital trying to get codes and costs (Nuffield staff we're absolutely wonderful). Said it was only Benenden that had this complicated process. I eventually got "approximate " costs. I was very stressed by this point. I rang Benenden to ask for help. Sadly I got a rather rude, arrogant young man who told me I should have called for authorisation of the £167 test half way through the apt!! I said i could hardly do this whilst in with a consultant. His off hand reply was "it only takes 2 minutes to call! "He then told me I could not have of the advised tests as would take me over the £2500. A scan was authorised but not the camera. He said if I had read the letter I would know. I said I had read the letter. By this point I was crying with absolute frustration. My husband wanted to take over the phone as he was disgusted at how I was been dealt with.
I totally accept this service is a help to getting diagnosed rather than having to wait on the NHS but his manner had no warmth or empathy & was arrogant. I wish I had saved my £45 a month for 40 years into a service plan
I notice my app has not updated with details of the extra £167 I was allowed,making me now worry if he has added this.
11 June 2026
Unprompted review
Reply from Benenden Health
Hello, thank you for taking the time to share your experience with us, and for being a member for so many years. We’re sorry to hear how stressful your recent appointment and follow‑up process felt, especially after not needing to use the service for such a long time.
We’re pleased to hear that your initial call with our team and the support from the hospital staff were positive, but we’re very concerned by the interaction you describe with our adviser. You should always feel listened to, supported and treated with empathy, and we’re sorry that this wasn’t the case. Please could you contact our Complaints team on Complaints@benenden.co.uk, referencing this review, and a member of our team will be able to pick this up.
Best wishes, Benenden Health.
Bendenden Health, Excellent
Easy to apply for medical funding via the app.
Extremely fast response times both via the app or telephone as required.
Totally professional.
Brilliant easy to use app, super quick responses.
Overall the best experience I've ever had with any insurance company.
18 May 2026
Reply from Benenden Health
Hi Steve, thank you for sharing this feedback with us. We're so happy to hear that you have had a smooth process using our services, and have had the treatment you needed.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Charles, thank you for sharing this feedback. We're so happy to hear you've had a first class service - we want nothing less for our members.
Best wishes, Benenden Health.
Very easy efficient service
Very easy efficient service . Dealt with my query quickly and were very helpful .
Top service
14 June 2026
Reply from Benenden Health
Hi Kelly, thank you for sharing this feedback. We're so glad to hear you've had an excellent experience using our services. Know we're here to support you for many more years to come.
Best wishes, Benenden Health.
Easy to make initial appointment with…
Easy to make initial appointment with consultant but I had to keep checking with Benenden to ensure that I was covered for each procedure needed pre-op as well as for the operation
Good service though
19 June 2026
Reply from Benenden Health
Hi there, thank you for leaving this feedback for our services. We know an operation can be a daunting process, but we're glad to hear we made it as smooth as possible for you. We hope your recovery is goes just as smoothly.
Best wishes, Benenden Health.
Benenden now seem more picky about the…
Benenden now seem more picky about the conditions they will help with. I found the app to be very confusing. I was approved for medical diagnosis for shortness of breath and given a budget of £2500. I was charged £349 to see a consultant and he said I should have an echo cardiograph £352 a sleep apnea test £852 and a lung test but I couldn’t have the lung test because I had to pay £297 for my outpatient results that was a telephone call. These items cost £1821. If you exceed £2500 you have to pay the excess. Each time I rang I was given different priced so I chose to not have the lung test.
8 June 2026
Reply from Benenden Health
Hi George, thank you for sharing this feedback. We're sorry to hear the process of claiming for diagnostic services hasn't been easy. We're very keen to support you with this, so please contact our team on 0300 304 5700 and a member of our team will be happy to support you in resolving this.
Best wishes, Benenden Health.
Great customer service
12 March 2026
Reply from Benenden Health
Hello Mike, thank you for sharing this feedback. We're really pleased to hear you've had great service from us. Know we're here to support you if you have a health or wellbeing need in the future.
Best wishes, Benenden Health.
Limited financial support despite 63 years membership.
Organisation responds quickly but limits financial support in some cases and not in others; which is confusing and makes one question the true value of membership!
25 February 2026
Reply from Benenden Health
Hello Richard, thank you for sharing your feedback. We’re sorry to hear that you don’t feel you’re getting value from your membership. As you know, we are one of the most affordable private healthcare providers, with membership costing only £15.85 per month. For the range of services included — GP and mental health support, diagnostics, physiotherapy, and some surgical treatments — we believe this represents strong value for money.
We don’t offer every type of surgery because we need to remain financially sustainable for all members, and some procedures are simply too costly to provide within this model. In addition, certain surgeries remain accessible through the NHS.
If you're confused about what surgeries we offer, we clearly state this on our website here: https://www.benenden.co.uk/health/healthcare/medical-treatments-and-surgery/.
If you'd like to speak to a member of our team about your feedback, you can call us on 0300 304 5700.
Best wishes, Benenden Health.
Easy to access
Easy to access. Queries answered easily on the phone. Treatment booking and payment from Benenden Health was dealt with quickly and efficiently.
26 March 2026
Reply from Benenden Health
Hi Bev, thank you for sharing this feedback. I'm so pleased to hear you were able to access your much needed treatment so quickly with us. We hope you're back on your feet in no time.
Best wishes, Benenden Health.
From beginning to end all appointments…
From beginning to end all appointments and treatments dealt with quickly. Very happy
21 April 2026
Reply from Benenden Health
Hello there, thank you for sharing this feedback. We're so pleased to hear you were able to access treatment with us. We hope you're recovering well, and back making the most of life soon.
Best wishes, Benenden Health.
Faultless
Faultless. Every thing went smoothly. We did not have time to be worried. All questions answered , we really are so happy to be able to be members of benenden
31 May 2026
Reply from Benenden Health
Hello Judith, thank you for sharing this feedback. It really makes our day hearing feedback like this from our members. Know if you need our support in the future, we're only a phone call away.
Best wishes, Benenden Health.
Benenden Health
First time I have had to use Benenden and the experience was first class all the way through.
27 March 2026
Reply from Benenden Health
Hi Nick, thank you for leaving this feedback. We're really happy to hear you are making use of your membership, and it's been beneficial to your health and wellbeing. If you ever need our help in the future, please don't hesitate to reach out.
Best wishes, Benenden Health.
Easy to use.
18 June 2026
Reply from Benenden Health
Hi Andrew, thank you for this feedback. We're glad to hear it's been easy for you to access our services, and it's been a support to your health and wellbeing.
Best wishes, Benenden Health.
I had seriously broken my wrist and was in total turmoil with trying to cope with my heavy load. Rachel was very kind and helped me through it all. Thank you!
I had seriously broken my wrist - comminuted fracture - and the ladies, particularly Rachel were very helpful. A
8 June 2026
Reply from Benenden Health
Hi Eleni, thank you for leaving this feedback. We're sorry to hear about your broken wrist, that must have been very painful. We're happy to have been able to support you through it though. If you need any further help, you know where to find us.
Best wishes, Benenden Health.
Benenden Health gave me a rapid yes.
Benenden Health gave me a rapid yes ti having a biopsy and the Ramsey hospital who Benenden recommended were fast, thorough and friendly
18 March 2026
Reply from Benenden Health
Hello Graham, thank you for leaving this wonderful feedback. We're so pleased to hear we could support you with a diagnostic test so quickly, to get the answers you deserve regarding your health concern. If you need any further support, you know where to find us.
Best wishes, Benenden Health.
Help when NHS wait was excessive
I needed urgent medical intervention and have been a member since 1976, the advice and support was excellent
6 May 2026
Reply from Benenden Health
Hi Robert, thank you for sharing this feedback. We love hearing from our long standing members, especially those who we have been able to support so many times. Know we're here to support you for many more years to come.
Best wishes, Benenden Health.
Pre op assessment was good
Pre op assessment was good, but an option that was mentioned at that stage which might have improved the final outcome, was never mentioned again.
3 March 2026
Reply from Benenden Health
Hi Christopher, thank you for leaving this feedback. We're happy to hear your pre-op assessment went well, but keen to understand your feedback in greater detail. Please feel free to contact us on 0300 304 5700 and feedback to a member of our team.
Best wishes, Benenden Health.
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