Bella Barista - For Coffee Lovers Reviews 

9,578
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 438 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of products, especially the fresh and delicious coffee beans, noting the care in their production. Many also commend the swift and smooth delivery, with quick arrivals and well-packaged items. The staff's fantastic knowledge, helpful advice, and friendly approach contribute to a seamless and efficient overall service. However, some customers reported dissatisfaction with the repair service. Issues included significant delays in machine returns, with one instance taking six weeks. Others noted machines were returned with new problems, like a steam wand falling off or a dirty group head, and a lack of communication regarding repair progress.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with their purchases, such as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and... See more

Service

Reviewers mention positive feedback about service, with many praising the prompt, efficient, and helpful... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Quality

Users describe positive interactions with quality, particularly praising the excellent flavor and delicious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang and spoke with Marco after viewing a review he had done on a machine which I had not seen before. He explained the pros and cons of the machines that I had already considered and gave me a few... See more

Rated 5 out of 5 stars

I have my coffee on subscription, which means I can order it as and when I want to suit my usage. I buy a kilo of beans as it is the most economical way of purchasing, keep in an air tight container... See more

Rated 5 out of 5 stars

Top quality products and customer service you just can't fault. The care and attention that goes into each bag of coffee they produce is evident when it reaches the cup. I spent years trying a vast ra... See more

Rated 5 out of 5 stars

Great Local Coffee Shop, beans have always been fresh and tasted/smelt amazing. My only suggestion would be if they offered a local delivery service at a cheaper rate than the delivery fees charged... See more



Company details

  1. Coffee Machine Supplier
  2. Coffee Roasters
  3. Coffee Store
  4. Coffee Wholesaler

About Bella Barista - For Coffee Lovers

Written by the company

  • Simply put...we're passionate about coffee.
  • We sell the best coffee machines for the home and for commercial use.
  • Have you tried our coffee? We have our very own coffee roastery.
  • We roast 100% Arabica coffee fresh every week. Subscriptions are available.
  • If you're interested in starting your own coffee shop or roastery, please visit us. We have everything you need on display and in stock at our showroom.
  • We install commercial coffee machines within the midlands area. (UK)
  • UK Stockist of Rancilio, Rocket Espresso, La Marzocco, Expobar, Mazzer, Compak, Bezzera, Quick Mill, ECM, Profitec and many more.

Bella Barista was created in 2003, with the aim to simply offer high quality gourmet coffee machines for the home. With an ever expanding range and thankfully a wonderful loyal customer base, we continue to make strides forward .

From our humble online beginnings Bella Barista now has established a market reputation for high coffee quality machines at the best value. Every order is handled and packaged with loving care to ensure complete satisfaction on the day your goods are received. We want all our customers to benefit and receive great value items with a level of service that only comes from many years of experience.

Bella Barista

Written by the company

Satisfaction Guaranteed
Fully stocked Parts and Accessories *Engineer on hand for servicing and maintenance. *Large stocks of spares and able to source spares for all machines sold. *BS EN ISO 9001:2000 Quality Assured *Parent Company has supplied the commercial coffee market since 1983 Contact details. Phone: +44 (0)1933 273275 Fax: +44 (0)1933 229025 www.bellabarista.co.uk E-Mail:contact@bellabarista.co.uk ALL NEW Bella Barista coffee machines come with a 2 year back to base parts & labour warranty.* All the coffee machines we sell are based on commercial machines which benefit from a certain amount of after sales care. At Bella Barista we are fortunate with our in house division (Towability, UK mobile catering manufacturer) to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service and we are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care. Even after two years we continue to ensure you wake up to great tasting coffee each and every morning. Most often we can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 7% of negative reviews

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4.8

All reviews

(9,578)

433 reviews in the last 12 months

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Rated 5 out of 5 stars

Experience the Taste

I have used Belle Barista for years. During that time I never experienced a coffee that I did not like.

Coffee is like wine, just because it was wonderful one season does not mean it will be the next.

Belle Barista do not sell coffee unless it comes up their standards.

Finally if you ring, tell them your tastes in coffee - they will recommend one to try. Then you can order on-line.

6 March 2026
Rated 5 out of 5 stars

Exceptional Customer Service!

Exceptional customer support and after-sales service from Marko and his entire team. I had a couple of bad experiences with a previous espresso machine which Anya in the support department, with the assistance of Marko, was extremely quick to resolve. They hosted me at their shop where Marko patiently and expertly talked me through the range of different options for replacing the faulty machine and helped me reach a decision. I was also treated to a tour of the facilities and introduced to the support staff. Honestly, this company and the team are second to none. If you want a shining example of what it means to treat your customers with respect, efficiency and professionalism then look no further than Bella Barista. Without any hesitation I shall be a returning customer for many years to come. Thank you!!

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Very good experience overall

I'll be honest and constructive. I bought an espresso machine which turned out to have a fault, water leaked from the machine and it displayed error messages straight out of the box on first use. When I called in to report the fault, I was told I need to speak to the technical team before anything could be done. I was then told they were busy and would call me back that day, they never did. So I emailed their support with details and photos. After a day or two, I had heard nothing so I raised an RMA on their site but the return label needed approval. So I called again, this time I spoke with a very helpful lady who moved things along for me very quickly and the broken machine was collected the next day with a new machine being delivered two day later. Overall a great service despite some minor bumps in the beginning. Very pleased with the product I bought and the service I eventually received.

25 February 2026
Rated 5 out of 5 stars

Lelit water filter cartridges

Bella Barista have provided genuine Lelit water filters at a very fair price and delivered them quickly with no fuss. Whats not to like. I’ve had a few other orders in the past and in my experience the service is beyond reproach. Thank you very much

27 February 2026
Rated 5 out of 5 stars

The customer service I received from…

The customer service I received from Bella Barista was great. I wanted to order an espresso machine and grinder, plus some other barista tools, using their website. I contacted them first by email enquiring about their discount offer and then by phone to see if I could pick up my order the next day as I would be travelling past their showroom. I spoke to Marcus who went through my order and informed me that it will be ready for collection. Both Marcus and Olivia were very friendly when I went to collect my new toys, and had given me discounts on several of my items. I also received a couple of free 250g bags of coffee beans of my choice as a thank you. Marcus spent time given me some tips and advice on maintenance and also made me one of the nicest flat whites for my journey home. Overall it was a very pleasant experience and I also walked away with some reassurance that I had made the right choice. I've been using my new toys now for 6 days and couldn't be happier. Although I personally don't know how good the after care is from Bella Birista, when I first arrived at the showroom I overheard Marcus on the phone giving advice to someone, and both Olivia and Marcus seemed like generally nice decent people.

26 February 2026
Rated 5 out of 5 stars

Great company

The website was easy to understand and find what I needed, and has a huge variety of products. My order arrived the next day with no issues at all, and packaged extremely well. Overall a very, very pleasant shopping experience, thank you!

24 February 2026
Rated 5 out of 5 stars

Great Local Roastery in Northants

Great Local Coffee Shop, beans have always been fresh and tasted/smelt amazing.

My only suggestion would be if they offered a local delivery service at a cheaper rate than the delivery fees charged online. As their opening hours are during typical office hours, it's hard to pop in to pick up some fresh beans without rushing over on a lunch break. They do have a bean vending machine on-site which is handy but I tend to notice the beans are always a little older than the ones you get directly in store which is always a bonus of picking them up in person.

28 August 2025
Rated 5 out of 5 stars

Easy, simple, brilliant purchasing experience

My first time purchasing from Bella barista and def won’t be my last. Super fast dispatch and delivery, you’re kept up to date with order and everything is simple and easy. Quickly has become my go to coffee equipment shop and I have recommended them to fam and friends

22 February 2026
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, good range of appliances to look at and beans to buy/order from, plus the chance to try their hot chocolate and coffee on site! Definitely recommend for all your coffee needs.

20 February 2026

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