Bella Barista - For Coffee Lovers Reviews 

9,575
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 438 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of products, especially the fresh and delicious coffee beans, noting the care in their production. Many also commend the swift and smooth delivery, with quick arrivals and well-packaged items. The staff's fantastic knowledge, helpful advice, and friendly approach contribute to a seamless and efficient overall service. However, some customers reported dissatisfaction with the repair service. Issues included significant delays in machine returns, with one instance taking six weeks. Others noted machines were returned with new problems, like a steam wand falling off or a dirty group head, and a lack of communication regarding repair progress.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with their purchases, such as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and... See more

Service

Reviewers mention positive feedback about service, with many praising the prompt, efficient, and helpful... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Quality

Users describe positive interactions with quality, particularly praising the excellent flavor and delicious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang and spoke with Marco after viewing a review he had done on a machine which I had not seen before. He explained the pros and cons of the machines that I had already considered and gave me a few... See more

Rated 5 out of 5 stars

I have my coffee on subscription, which means I can order it as and when I want to suit my usage. I buy a kilo of beans as it is the most economical way of purchasing, keep in an air tight container... See more

Rated 5 out of 5 stars

Top quality products and customer service you just can't fault. The care and attention that goes into each bag of coffee they produce is evident when it reaches the cup. I spent years trying a vast ra... See more

Rated 5 out of 5 stars

Great Local Coffee Shop, beans have always been fresh and tasted/smelt amazing. My only suggestion would be if they offered a local delivery service at a cheaper rate than the delivery fees charged... See more



Company details

  1. Coffee Machine Supplier
  2. Coffee Roasters
  3. Coffee Store
  4. Coffee Wholesaler

About Bella Barista - For Coffee Lovers

Written by the company

  • Simply put...we're passionate about coffee.
  • We sell the best coffee machines for the home and for commercial use.
  • Have you tried our coffee? We have our very own coffee roastery.
  • We roast 100% Arabica coffee fresh every week. Subscriptions are available.
  • If you're interested in starting your own coffee shop or roastery, please visit us. We have everything you need on display and in stock at our showroom.
  • We install commercial coffee machines within the midlands area. (UK)
  • UK Stockist of Rancilio, Rocket Espresso, La Marzocco, Expobar, Mazzer, Compak, Bezzera, Quick Mill, ECM, Profitec and many more.

Bella Barista was created in 2003, with the aim to simply offer high quality gourmet coffee machines for the home. With an ever expanding range and thankfully a wonderful loyal customer base, we continue to make strides forward .

From our humble online beginnings Bella Barista now has established a market reputation for high coffee quality machines at the best value. Every order is handled and packaged with loving care to ensure complete satisfaction on the day your goods are received. We want all our customers to benefit and receive great value items with a level of service that only comes from many years of experience.

Bella Barista

Written by the company

Satisfaction Guaranteed
Fully stocked Parts and Accessories *Engineer on hand for servicing and maintenance. *Large stocks of spares and able to source spares for all machines sold. *BS EN ISO 9001:2000 Quality Assured *Parent Company has supplied the commercial coffee market since 1983 Contact details. Phone: +44 (0)1933 273275 Fax: +44 (0)1933 229025 www.bellabarista.co.uk E-Mail:contact@bellabarista.co.uk ALL NEW Bella Barista coffee machines come with a 2 year back to base parts & labour warranty.* All the coffee machines we sell are based on commercial machines which benefit from a certain amount of after sales care. At Bella Barista we are fortunate with our in house division (Towability, UK mobile catering manufacturer) to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service and we are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care. Even after two years we continue to ensure you wake up to great tasting coffee each and every morning. Most often we can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,575)

431 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Love finding that my coffee has been roasted within a day or so of despatch. Something nicer about roast dates rather than use by dates. Nicely packaged delivered quickly. Now the only company I buy my coffee from

8 April 2026
Rated 5 out of 5 stars

Defiantly knowledgeable

Defiantly knowledgeable, and asked pertanant questions about experience and what was looking for.
Great customer service.would seriously recommended a visit to see the difference and quality of the products on offer.

8 April 2026
Rated 5 out of 5 stars

Upgrade from Dedica to first prosumer…

I decided to upgrade to a prosumer machine from my ageing 12yr Delonghi Dedica EC680 and paired grinder. After too much research of machines for my budget, I came across Bella Barista mentioned a few times. It was with great surprise I found ther are 15min local to me and decided to visit. The lady Olivia was very knowledgeable, listen to my needs and budget. She offered options for my needs and gave advice what I've come to know as good honest advice. No sales pitches, no pressure and such a welcoming honest small business. I decided on a Profitec Go and Solo DF54. Now I have both machines for appx 3wks, its clear these were the right perfect choice. Im so impressed with Bella Barista I even booked a Home Barista day course with them. Now my new goto coffee bean source aswell, due to their own roastary

5 April 2026
Rated 5 out of 5 stars

The best in the UK coffee game

These guys are the best for anything coffee.
Whenever I have an issue with my machine I just drop them an email and they are always on hand to help out.
Their coffee is great but their customer service is outstanding.
I actually feel less like a customer and more like part of the community.

8 March 2026
Rated 5 out of 5 stars

This Timemore Impulse Impact Tamper…

This Timemore Impulse Impact Tamper cuts out two variables that affect the consistency of your espresso extraction. It ensures that the tamp is even and at a constant pressure. Since using it my coffee has been much improved. For me it is as good as ‘the force’ tamper for less than a third of the price.

1 April 2026
Rated 5 out of 5 stars

Best coffee around!

They always go above and beyond and are very helpful. The coffee is the best I've ever tasted. I would definitely recommend this place for your coffee and your coffee needs

1 April 2026
Rated 5 out of 5 stars

Bella Barista gives great service

Bella Barista gives great service. Marko and Olivia were incredibly helpful and generous with their time in helping me decide which espresso machine to get, and then gave an in-depth demonstration of the machine when I collected it. I'd recommend collecting your machine, as you can then sample their delicious in-house roasted coffees - also helpful for the drive home ;)

29 March 2026
Rated 5 out of 5 stars

Simply the best

Top quality products and customer service you just can't fault. The care and attention that goes into each bag of coffee they produce is evident when it reaches the cup. I spent years trying a vast range coffees from other retailers and I wouldn't go anywhere else now.

27 March 2026
Rated 5 out of 5 stars

The only ones I trust.

Waited months in order for Bella Barista to have the Grinder I wanted because I don’t trust any of the other online sellers. They didn’t disappoint. Quick delivery. Excellent aftercare.

25 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look