Second time ordering from bed universe. Thanks to Tom and Kez for their great work during delivery. We couldn't be happier with the 'Alfonso Linear wide panel' bed. We didn't write a review when my so... See more
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Review summary
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Company details
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here we provide fantastic beds with great prices.
Contact info
United Kingdom
- info@beduniverse.co.uk
- beduniverse.co.uk
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Replied to 5% of negative reviews
Typically replies within 1 month
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Amazing quality
Amazing quality, I was definitely a bit wear ordering online but the quality of the bed and it's sturdiness is just amazing. Everything Is beautiful!
I was advised a 2-3 week delivery but it arrived alot earlier too so I would highly recommend them.
Not impressed at all
Not impressed at all, specifically requested to have the king size bed I ordered taken upstairs as part of my order. Company called me to book my delivery the following week and confirmed that the delivery men had been instructed to take it upstairs. Bed gets delivered at almost 9pm (a ridiculous time) and then the delivery team refuse to take the bed upstairs as it’s not included on the instructions, I told them I didnt want it then and to take it back as a mistake has been made, they refused, told them to call the company and check the details, said they couldn’t get through, after that they just got in the van and left, barely spoke a word of English, so I’ve had a king size bed and mattress stuck in my hallway ever since. Tried calling the company to complain and line goes dead every time after one ring. Do not buy from this company!!! Service is appalling! If I could rate them nil stars I would.
Ordered a bed and mattress and it is…
Ordered a bed and mattress and it is absolutely fantastic. We thought the order might be a bit delayed due to covid but it came within 10 days! Communication was great and the delivery guys kept me updated on my delivery timings. Can't recommend enough
Beautiful bed
Beautiful bed, prompt delivery and polite delivery guys. Would highly recommend and will certainly be buying from them again.
We are so happy with this purchase
We are so happy with this purchase. The pictures don't even do the bed justice. It looks so regal and plush and far more expensive than it actually is. Very easy to assemble and delivered earlier than we had expected. Very happy with the service and product.
The bed is amazing
The bed is amazing! I put it together myself in a little over an hour. The fabric is so beautiful and finishes off my bedroom perfectly. Really happy with the delivery timings as well as it was delivered within a week! I would defo be recommending bed universe to everyone.
Absolutely delighted with our bed
Absolutely delighted with our bed. Great value for money and fast delivery. Couldn't be more happier with our purchase.
Faultless order process
Faultless order process, really smooth delivery and an outstanding product. This was the first time buying from this company and it definitely won't be the last. Beautiful bed and excellent service received from bed universe.
Excellent all round service.
Excellent all round service.
Communication was great and prompt delivery.
We had a great experience with this…
We had a great experience with this company, the bed was delivered on time, it was easy to assemble and very sturdy. I would definitely use this company again.
Excellent customer service and quality product
Can honestly say we have had excellent customer service from start to finish with this company. Although we were slightly concerned about how genuine the company was, due to the very affordable prices and relatively unknown name, but we have been blown away with the quality and service we have had. The bed itself is beautifully made and the delivery was excellent. We had an issue with a part of the frame breaking 4 months after delivery, but after letting them know we received the replacement pieces free of charge within a week and couldn't be happier! We would definitely purchase from them again!
Brilliant company
Brilliant company! Ordered my bed and mattress with an ottoman box which is great quality. Customer service has been impeccable, cannot fault them.
The finish of the bed is very luxurious and looks much more expensive than it is. Would defo use this company again.
Extremely impressed by our new bed
Extremely impressed by our new bed. The delivery was within a week which is great. Polite delivery drivers who kept us informed of their arrival. I will definitely be buying from them again and recommending to friends and family.
Fantastic service and speedy delivery…
Fantastic service and speedy delivery of a wonderful bed. We purchased the grand magus bed and mattress with a matching ottoman box and they are great.
We had an order with a national company who after four months failed to deliver our purchase and offered no indication of when and why our order was delayed. Our order with bed universe took 8 days to arrive at our house. Absolutely fantastic service for a beautiful bed with excellent quality.
The sleigh bed we ordered is excellent…
The sleigh bed we ordered is excellent quality, very sturdy and is great value for money. Easy delivery and the bed was pretty straight forward to construct. Looks absolutely amazing in our bedroom. Thank you so much x
Well chuffed with our new bed
Well chuffed with our new bed. The delivery was within a week! What more could you want ?? Mattress is very comfy too.
Fantastic experience
Fantastic experience. Easy buying online, quick deliver. Lovely bed.
Bought the Julius ottoman bed and can't…
Bought the Julius ottoman bed and can't recommend it enough. Product was excellent quality and better than I expected. Delivery men were fab and really helpful. Would definitely buy from this company again.
Just ordered another bed from bed…
Just ordered another bed from bed universe. Wouldn't buy from anywhere else now, really high quality sturdy bed.
Brilliant
Great service. Customer services were very helpful and responded vrry quickly to any questions I had. Delivery team were polite and courteous. Most importantly our bed and mattress are great quality and very comfortable. Would definitely recommend.
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