Bedsonline Reviews 

1,070
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers had a great experience with this company. Travel agents frequently mention that the booking portal is exceptionally user-friendly, offering quick, responsive, and accurate search results for finding hotels. Users truly enjoy the incredible convenience of managing multiple bookings through a single platform, offering very competitive rates and smooth daily operations. However, some customers also noted frustrating issues with scheduled airport transfers failing to show up on time when arriving at foreign destinations. A few other people also felt that online room descriptions and general details lacked necessary information, requiring extra effort to research elsewhere.

What people talk about most

Booking process

Customers consistently note positive experiences with booking process, highlighting the intuitive system,... See more

Website

Customers had positive experiences with website, describing the platform as professional, easy to navigate,... See more

Service

Users describe ambiguous interactions with service, highlighting great reliability, quick bookings, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the very competitive rates, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All the services were delivered on time. Transfers from BCN to hotel Occidental Barcelona 1929 was on time. The driver was courteous and helpful. The hotel is in the perfect location. Great customer... See more

Rated 5 out of 5 stars

The website is very responsive to input, and produces fast and accurate results. The pictures/details are very good when available. The option to adjust pricing up or down and add fees is very usefu... See more

Rated 5 out of 5 stars

I am a travel agent with Dream Vacations. Bedsonline is my go-to vendor for hotels of all kinds. They are diversified, easy to work with, and I've never had any issue with a lost booking or miscommu... See more

Rated 5 out of 5 stars

Booking through Bedsonline is incredibly easy, and you can always find what you’re looking for. The documentation is clear and accessible, and the help desk team is both friendly and efficient. It’s a... See more


Company details

  1. Business to Business Service

Written by the company

Bedsonline is the most powerful B2B booking engine for retail travel agents. With over 40 years of experience in the travel trade, we've curated an expansive portfolio of travel products, including 300k+ hotels, 18k+ experiences, and global transfer route coverage in more than 200 countries - giving you access to the perfect products, no matter your clients' needs.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,070)

235 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall

Overall, I am pleased with the user friendly platform of the software. I am pleased with the properties that delivered the amenities i requested for my clients, making their stay a delightful and memorable experience. However, there is a transfer service that extremely affected my clients with the driver delivering a negative customer service - asking my clients why arriving during an extremely busy city activities, dropped the luggage in the parking lot refusing to bring them to the correct site. Deeply disappointing.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Vendor Warning

Vendor Warning

!!! Another Rant about Beds On Line !!!
May 1, 2026 | Stolen Commission

BOL Cheats Agents every chance they get.

Agent books clients on an A.I. package.
Client wants to reduce by 1 day as they
need to be home for personal reasons.

BOL, you cannot rebook as one of the
days are sold out.

Agent called support just to reduce
the package by one. BOL support,
we'll work on it.

Nothing for days
Nothing for days
Nothing for days

Agent calls Resort, no problem to
reduce by 1 day we just need BOL
to submit the request.

BOL finally responds that the
resort denied the change.

Agent explains she is on the
phone with the resort and BOL
has never requested the reduction.
What BOL lied to T/A's again?

BOL we'll get back to you....yeah right!

After many calls initiated by our
agent to BOL, never BOL to our office,
the reservation finally gets sorted out.

NOW, bol says we do not get our
commission! What? they said
we canceled the booking and
rebooked at a non-commissionable
rate. NOTHING BUT LIARS AT BOL!

That was never discussed or relayed
to our office by BOL.

Our rep, LL has just ignored my
questions on a different situation
like I would forget.

I sent pictures showing that the
vehicle I requested would not
hold 6 adults and luggage. Pics
supplied by passengers.

LL and BOL's response is always,
"Case Closed" with absolutely
no explanation, no support on
why it is closed. They just
close the case...........

I think they are looking ripe
for a class-action law suit
by the travel industry.

We are actively trying to avoid
them, but sometimes we are forced
to use them.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

A & C Travel Services LLC loves Bedsonline

⭐️⭐️⭐️⭐️⭐️
Excellent Partner – Highly Recommended!

A & C Travel Services LLC has had a great experience working with Bedsonline. Their platform is user-friendly, offers competitive pricing, and provides a wide selection of hotels worldwide—making it easy for us to find the best options for our clients.

We especially appreciate the reliable booking process, strong customer support, and consistent availability. Bedsonline helps us deliver high-quality travel experiences while maintaining great value.

We look forward to continuing our partnership!

— A & C Travel Services LLC 🌍✈️

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Scammed

Very poor. Booked a partner deal via Booking.com. On arrival we were put in a different (inferior) hotel. Now we can’t resolve it. Booking.com won’t help as they say it’s down to Bedsoline, but we cannot contact them. Feel like we have been scammed!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Consistently the best rates

I consistently find the most competitive rates on this platform. As a Travel Professional, it’s essential for me to offer my clients excellent pricing without compromising on quality. I’m intentional about selecting hotels that meet my standards and align with the level of service I promise. My goal is always to provide my clients with the best options available in the market.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Always Helpful

I love Bedsonline! They are my number one go to for hotels abroad. They have excellent customer service available by chat and I find that very convenient.

11 March 2026
Unprompted review

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