Bensons For Beds Reviews 315,456

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive product knowledge, making the purchasing process pleasant and pressure-free. The delivery service is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the care taken by the delivery teams, including assembly and removal of old items. The quality of the products, particularly mattresses, is also a significant point of satisfaction for many consumers. However, some customers also noted issues with delivery scheduling, experiencing multiple date changes. A few other people also felt that the customer service was unhelpful when trying to resolve issues, such as uncomfortable mattresses or incorrect product colors. Additionally, some reviewers mentioned receiving damaged or incomplete products, requiring further action to resolve.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers frequently praise the helpfulness, professionalism,... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the professionalism,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the helpfulness and knowledge of staff,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciated the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought in Brighton store, dealt with Manisha and her colleague from Co. Down (didn't get his name). Honest and upfront in explaining the pros and cons of all options. Delivery bang on time. Deliver... See more

Company replied

Rated 5 out of 5 stars

Gina in Benson for Beds bromborough was fantastic. She knew everything there was to know about beds, frames mattresses and colours. She engaged our our whole family during our time in the shop and alt... See more

Company replied

Rated 5 out of 5 stars

Very easy ordering process, got a brilliant deal online! Delivery was seamless and the guys that built my ottoman bed were so polite, professional and quick! Took away all their rubbish, showed me how... See more

Company replied

Rated 5 out of 5 stars

Great customer service in store especially Jo who was very helpful and professional and not at all pushy ! She helped us choose our perfect bed and mattress! Thank you! Delivery service was excellen... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

315K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales lady Bev was very kind and…

The sales lady Bev was very kind and helpful. The information leading up to delivery was good . I would have appreciated a reminder the day before delivery as it came at 7 am but I wasn't expecting them so wasn't ready. The delivery guys were nice and took the next bed then came back and fitted it in for me

25 April 2026
Rated 5 out of 5 stars

Great service

Needed a new pillow but decided we also needed a mattress . We did the test and was advised which we would need and ordered the same day . Great experience

27 April 2026
Rated 5 out of 5 stars

Punctual delivery, efficient installation and removal.

The delivery of my new bed was slick. Good communication and information on arrival time prior to delivery. Bensons staff worked hard in bringing up the bed to my second floor apartment. They installed it efficiently. It was well worth the price of taking away my old bed that they put protective covers on. All wrap from the new bed was also removed.

27 April 2026
Rated 5 out of 5 stars

Very Good Customer service

The member of staff (Mariam) was very curteous and helpful. Very profesional service.
Also a big thank you to Ant and Ducan for the smooth delivery and their help in getting the heavy matress to the bedroom.

24 April 2026
Rated 5 out of 5 stars

The staff at the Truro shop were very…

The staff at the Truro shop were very helpful in helping me choose the right bed and firm mattress. The delivery team were friendly and professional, assembled everything carefully, didn’t damage anything, and took away all the rubbish and packaging afterwards. Very happy with the service.

22 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look