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Review summary

Created with AI, based on recent reviews

Evaluating 3,095 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness and efficiency in resolving issues. Many appreciate the quality of certain products and collections, finding them comfortable and well-fitting. However, some people were dissatisfied with the product quality, reporting issues such as items ripping or developing holes after minimal use. There are also mentions of orders being delayed, arriving faulty, or having incorrect sizing. Some customers also experienced difficulties with customer service responsiveness and communication regarding order problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the quality, describing... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support, highlighting agents... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick arrival... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of items, noting... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was... See more

Rated 4 out of 5 stars

I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in... See more

Rated 4 out of 5 stars

Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been q... See more

Rated 4 out of 5 stars

Ordered 2 pair of leggings. The initial order took far too long to arrive, I’m hoping that was a glitch, as I’ve since ordered another pair. When it eventually arrived, one of the pair was faulty. H... See more


Company details

  1. Activewear Store
  2. Clothing Store

Information provided by various external sources

#BeAYBL


Contact info

3.7

Average

TrustScore 3.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

x.IPDFitness on IG!

Aybl is my go to gym wear brand and has been for a good 2 years now. Every single item I have owned has been of good quality, stunning colours, flattering, comfortable and not see through which is a must in my opinion as a gym wear company. I love the aybl community & have just brought my second set of the week, I cannot wait to try it on💛☀️🍌🌻🐝

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Five-star customer service and incredibly fast resolution

I am absolutely thrilled with the customer service I received from Krystelle at AYBL. From the moment I reported my faulty item, she responded incredibly quickly and resolved the issue faster than I ever expected.

Krystelle handled everything professionally, kindly, and efficiently, arranging a free replacement almost immediately and making the entire process completely stress-free. Communication was excellent throughout, and I really appreciated how smoothly everything was dealt with from start to finish.

It’s rare to experience customer service that is both this fast and this thoughtful. Krystelle is a real credit to AYBL, and I couldn’t be happier with the support I received. A genuine five-star experience, and I will definitely continue shopping with confidence. ⭐⭐⭐⭐⭐

6 May 2026
Unprompted review
Rated 5 out of 5 stars

My return package was unfortunately…

My return package was unfortunately lost in transit by the delivery partner, which was frustrating at first. However, Elysia from customer service handled the matter very quickly and professionally. I really appreciate her support and the efficiency with which the issue was resolved.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous quality

Delivery was really quick, it was packaged nice with tissue paper. The fit is gorgeous! (If you’re usually a small I would size up though). I got the orange too and enhance shorts and it looks amazing. Received a lot of compliments already. Would recommend x

5 May 2026
Unprompted review
Rated 2 out of 5 stars

I’m really disappointed with the quality

I’m really disappointed with the quality of these leggings. They feel like they’re made from very cheap fabric, not what I expected at all.

I bought a pair and they tore straight away right down the middle at the back, which was quite embarrassing. To be fair, customer service was polite and arranged a replacement. However, the second pair was no better — it literally came apart along the seam in the middle of the leg the very first time I wore them.

Overall, the quality is extremely poor and reminds me of something you’d get from Shein. I wouldn’t recommend these at all.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Refund

I sent some items back to be refunded and I waited until the 10days as I hadn't received an email to say my refund has been processed but emailed and Paul emailed not even 24hours later to say he has process this for me so very happy with the customer service. Ordered from Aybl a few times and never had an issue.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Refund process takes AGES and still not…

Refund process takes AGES and still not done.

I spent about £700 with Aybl as I was in need of a complete new gym wardrobe. Sadly none of their sizing was right for me, so I returned the majority of it however, they take so long to process the refunds when the tracking says they have received the parcel ages ago. Customer Service is poor, Paige M not very helpful at all. They are telling me to wait another 10 days? They are quick to take money but not quick when it comes to returning. Very unhappy and will not be shopping here again.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The order came so fast

The order came so fast! My first time ordering a set for myself, and I went for the Adapt shorts and sports bra. I absolutely love the material, so flattering and the straps on the sports bra can be styled in three different ways. I also got the enhance halter neck top and again the product is stunning. I will definitely be ordering more! @mariavassiltchenkova_fit

6 May 2026
Unprompted review
Rated 5 out of 5 stars

So flattering !

Ig. @antoinette.Farley / @lifting.bits
Absolutely love the enhance shorts I got from here. The low rise is the perfect rise for me and the scrunch is fab it’s not obnoxiously obvious but it gives a really flattering shape. Would definitely recommend!!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Love aybl!!!!

I love aybl, most of my gym wardrobe is Aybl as they are so comfortable and flattering and also affordable! My instagram is @sophieowenfitness if you’d like to take a look at some fits I have!! 🩷

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Had an issue with a pair of leggings and they got back straight away and sent out a replacement free of charge quickly. Will buy from again!

5 May 2026
Unprompted review
Rated 4 out of 5 stars

First time ordering from AYBL and I…

First time ordering from AYBL and I ordered some items too small I had to do a return. The items I decided to keep I absolutely LOVE. Got two oversized shirts and they are very good material and color does not wash off and very comfy.
My fav snug shorts in a hot pink look so good too loveeeee sm 💖

Instagram @twig_94

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality and absolutely pathetic and embarrassing customer service

Bought a zip up hoodie my partner birthday, within a week of having it the zip jaws are broken everytime it’s zipped up the jaws come open the quality is awful, sent a picture and video proof and they offered a 10 percent refund for a 40 pound hoodie , what a pathetic and embarrassing offer, absolutely embarrassing customer service, wouldn’t recommend at all 0 star if could

3 May 2026
Unprompted review

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