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Review summary

Created with AI, based on recent reviews

Evaluating 3,095 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness and efficiency in resolving issues. Many appreciate the quality of certain products and collections, finding them comfortable and well-fitting. However, some people were dissatisfied with the product quality, reporting issues such as items ripping or developing holes after minimal use. There are also mentions of orders being delayed, arriving faulty, or having incorrect sizing. Some customers also experienced difficulties with customer service responsiveness and communication regarding order problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the quality, describing... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support, highlighting agents... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick arrival... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of items, noting... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was... See more

Rated 4 out of 5 stars

I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in... See more

Rated 4 out of 5 stars

Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been q... See more

Rated 4 out of 5 stars

Ordered 2 pair of leggings. The initial order took far too long to arrive, I’m hoping that was a glitch, as I’ve since ordered another pair. When it eventually arrived, one of the pair was faulty. H... See more


Company details

  1. Activewear Store
  2. Clothing Store

Information provided by various external sources

#BeAYBL


Contact info

3.7

Average

TrustScore 3.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a very positive experience with Aybl customer service

I had a very positive experience with AYBL customer service. They were very helpful and kind while assisting me with the return of my package. I wasn’t able to send it back before the original deadline, and they kindly extended the return period for me, which I really appreciated.
I would especially like to highlight Sean, Beattris, and Paige from the team, who were all very friendly, understanding, and supportive throughout the whole process.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered items from Aybl

I ordered items from Aybl, the order was processed and sent out for delivery pretty quickly. Unfortunately i did have issues with my items being delivered to my home address by the delivery company. The customer service team at Aybl were great, between Paul, Paige M & Beattris, they were all quick and efficient in helping look into the issue and getting my items resent to me.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

I had a small issue with my order at first, and honestly it made me think twice about shopping from the brand again. However, the customer support team completely changed my mind.

Paul, Lucy, and Elysia were incredibly kind, understanding, and helpful throughout the whole process. I have never experienced such fast responses and genuine support from an online store before. They handled everything so quickly and professionally, and made the entire experience stress-free.

Because of this amazing team, I will definitely be shopping with this brand again and again. Huge thank you to Paul, Lucy, and Elysia for their outstanding customer service — it truly made a difference!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Package Issue Resolved

I had a very positive experience with AYBL Support.

My package was marked as delivered, but it was unfortunately left unattended at my building entrance instead of being delivered to my apartment door, and it went missing.

Sean and Beattris were both incredibly kind, professional, and understanding throughout the whole process. They truly listened to my situation and helped resolve everything quickly and smoothly by arranging a replacement for me.

I really appreciate the level of customer care they provided , it honestly made me feel valued as a customer. I genuinely love AYBL as a brand, and this experience made me trust and appreciate the company even more.

Thank you again, Sean and Beattris, for all your help and support!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Unfortunately, I had a complaint about my leggings, as small holes appeared in them quite quickly.

Yesterday I sent an email about this with photos attached, and today I already received an email back saying that my free new leggings are on their way. Great service! Thanks Arya and Beattris!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company clothes are fantastic quality and the best shorts i’ve ever tried after a long time of sticking to one type these have converted me!

Shipping is fast pricing is very reasonable especially for the quality you get and colours are to die for. Can’t wait to order more. Fab company

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Very fast and good help


I was helped very quickly and very well by their customer service, especially by Arya, who assisted me perfectly. Many thanks.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Aybl clothes always come in amazing…

Aybl clothes always come in amazing time. They are perfect quality and fit beautifully. The colour choice is phenomenal too. Check out my fitness account @bethbee_fitness where I wear it nearly every gym session!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with a new item

I had an issue with a new item. They gave me the option to refund or reorder it. They responded very quickly and came with a good solution. So thank you Sean and Elysia

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Material and fabric 🤌

Buying and shipping was super fast and efficient. I live in the US California and it arrived within 5 days. I was so happy when I received everything I purchased. I loved all of my items and the sizing chart was pretty spot on. The fabric and material on the leggings shorts halter tops and sweat pants are 🤌 the o ly thing I wasn’t a fan of was the flare leggings felt like they could’ve contoured my bum a bit better.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with a faulty item

I had a problem with a faulty item. I had ordered 2 shorts (my first time ordering from
them) one of which upon the first try ripped a bit. I tried to contact the support team hoping for nothing tbh, but less than a day later they contacted me back and offered either replacement or a refund. Especially Arya was a great help with her quick replies and support. They have great costumer support and take care of problem quickly.
P.S. The quality of the other short is great (I had ordered 2 adapt shorts) fits perfectly, quite stretchy and looks really nice.
Totally recommend AYBL shorts!!

6 May 2026
Unprompted review

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