The lovely ladies at beauty works customer service are always amazing! I’ve been using Beautyworks for over 5 years and any time I’ve ever had any issues whether that’s delayed delivery or an issue wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lucy from Beauty Works has been absolutely amazing. She helped me choose the perfect colours to match my natural hair, and her customer service has been second to none. She really went above and beyon... See more
Company replied
My original parcel didn’t arrive, rung beauty works, got through straight away and I spoke to a lovely lady called Safiya, Safiya re ordered straight away and sent out next day delivery and even put i... See more
Company replied
I had an issue with my order with one item being missing, I had never had an issue with beauty works before so did not know what to expect. Within an hour of emailing I had a response from customer se... See more
Company replied
Company details
About Beauty Works
Written by the company
With an army of social media fans and over 4000 salon partners worldwide, we provide luxury hair enhancements that inspire confidence and empower you to look and feel your very best. Including professional extensions, easy clip-in solutions and exclusive collaborations our hair extensions and stylers have earned recognition amongst the beauty press and up and down the red carpet.
Award-Winning Hair Extensions & Styling Tools
With over ten years of experience, our industry-leading innovations and best-in-class hair products are coupled with our commitment to ethical sourcing. But don’t just take our word for it – beauty experts agree... Beauty Works has featured in the national press, including Vogue, Cosmopolitan and Channel E! News, and we’ve won countless awards from the likes of ASOS and Marie Claire.
We’re here to help!
Get in touch with our customer service team via email, telephone or DM us on social media. We’re open Monday to Friday from 8am until 6pm and we will get back to you within 48 hours. From colour-match assistance to finding the right product for you, our expert customer service team is here to help. We deliver to you in over 190 countries in local currency and offer express delivery to our UK customers.
Contact info
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery!
10 August 2026
Reply from Beauty Works
Hi Lucy
Thank you so much for taking the time to leave us a review.
We are delighted to hear that your Celebrity Choice Invisi Nano Bond 20" Viking Blonde extensions arrived quickly and that you were happy with our delivery service.
We really appreciate your feedback and thank you for choosing us. We hope you love your new hair!
Kind regards,
Claudia
I had an issue after purchase.
I had an issue after purchase.. I emailed and a lady called macy Wilson replied. She has been extremely helpful and sorted my issue with ease. Would highly recommend the customer service if it's all like Macy's.. thank you💖
30 May 2026
Unprompted review
Reply from Beauty Works
Hi
Thank you so much for taking the time to leave us this lovely review.
We are delighted to hear that Macy was able to assist you and resolve your issue with ease. Providing excellent customer service is something we are very passionate about, so it is wonderful to know that Macy's support made such a positive impression.
I will be sure to pass your kind words and recognition on to Macy, as I know she will be thrilled to receive your feedback.
Thank you again for your recommendation and for choosing us. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Claudia
Excellent customer service
Excellent customer service! A special mention to Grace who helped resolve an error in ordering by myself so that my extensions can still be fitted on time. Thanks once again!
12 August 2026
Unprompted review
Reply from Beauty Works
Hi Hayley
Thank you so much for taking the time to leave us such a wonderful review.
We are delighted to hear that you received excellent customer service and that Grace was able to help resolve the error in time for your extension fitting. I will be sure to pass your kind comments on to her, as I know she will be thrilled to receive the recognition.
Thank you again for your lovely feedback and for choosing us. We hope you love your new extensions!
Kind regards,
Claudia
Expert stylist
Expert stylist, Gemma was so so lovely and helpful, gave great advice and provided information needed, overall very positive customer experience.
11 August 2026
Unprompted review
Reply from Beauty Works
Hi Kate
Thank you so much for taking the time to share your feedback.
I am delighted to hear that Gemma provided such a positive experience. It's wonderful to know that she was both helpful and knowledgeable, offering great advice and ensuring you had all the information you needed.
I will be sure to pass your kind comments on to Gemma, who I'm sure will be thrilled to receive your recognition.
Thank you again for your lovely feedback, and we look forward to assisting you again in the future.
Kind regards,
Claudia
I was really unsure what I needed to…
I was really unsure what I needed to order & my assistant Freya was really helpful, she explained the difference in the wefts & explained the weight & what would work for me
11 August 2026
Unprompted review
Reply from Beauty Works
Hi Kate
Thank you for taking the time to leave such lovely feedback.
I am so pleased to hear that Freya was able to help you find the right product. It's great to know that she clearly explained the differences between the wefts, the weight options available, and what would work best for you.
I will be sure to pass your kind comments on to Freya, who will be delighted to hear about your positive experience.
Thank you again for your feedback, and we hope you love your new hair!
Kind regards,
Claudia
Speedy and helpful customer response
Speedy and helpful customer response. My order was received exactly as promised. Thank you Beauty Works
8 August 2026
Reply from Beauty Works
Hi Kath,
Thank you for your wonderful review!
We're so pleased to hear that you found our customer service speedy and helpful, and that your order arrived exactly as promised.
Your feedback means a great deal to us, and we're delighted we could provide you with a positive experience.
Thank you for choosing Beauty Works, and we look forward to assisting you again in the future.
Kind regards,
Claudia
I need to return an item
I need to return an item, I am receiving automated responses but not not a response from Beauty Works answering my return query!
Note
The response has been the same automated note each time. It has not responded to my request for a copy of my order number so I can process my return.
6 August 2026
Reply from Beauty Works
Hi Karen,
Thank you for your updated feedback.
I am sorry to hear that you have been experiencing issues with your return.
Having looked into this further, I can see that our team did provide the relevant information regarding how to process your return. However, I appreciate that you had not received a response regarding your order number, and I sincerely apologise for the inconvenience this may have caused.
Our enquiry system works on a timestamp basis, and when multiple emails are sent on the same case, it can unfortunately move the original enquiry further down the queue, which may have contributed to the delay in communication.
In an effort to resolve this as quickly as possible, I personally reached out to you multiple times from customerservice@beautyworks.co.uk. I am sorry that I have not yet heard back from you, as I have been genuinely keen to support you.
I am pleased to see you have now made your return and I am sorry I was unable to connect with you during this time.
Kind regards,
Claudia
Molly saved the day and changed my…
Molly saved the day and changed my delivery skin could revive quicker !! Thank you
10 August 2026
Reply from Beauty Works
Hi Poppy
Thank you for your lovely review!
We're delighted to hear that Molly was able to help and arrange a quicker delivery for you. I'll be sure to pass your kind comments on to her, as I'm sure she'll be thrilled to hear she saved the day!
Thank you for taking the time to share your feedback. We truly appreciate your support and hope you enjoy your order of Celebrity Choice Invisi Nano Bond 20" Natural Black.
Kind regards,
Claudia
Shipping experience
I initially left a review regarding the delay in my order, but I wanted to update it to highlight the excellent support I received. Claudia was incredibly helpful and personally followed up on my order, kept in touch with me, and made sure everything was handled properly until it arrived safely. I truly appreciate her care, professionalism, and dedication throughout the process. She really went above and beyond to make sure everything was resolved. Thank you so much, Claudia! 🤍
10 August 2026
Reply from Beauty Works
Hi Munirah
Thank you so much for taking the time to update your review.
We're delighted to hear that Claudia was able to support you throughout the delay with your order and help bring the situation to a positive resolution. We understand how frustrating delivery delays can be, so it's wonderful to know that the communication, follow-up, and support provided helped reassure you along the way.
We'll be sure to pass your kind words on to Claudia, who will be thrilled to hear that her care, professionalism, and dedication made such a positive impact on your experience.
Thank you again for your patience and understanding, and for giving us the opportunity to put things right. We truly appreciate your support and hope you enjoy your order!
Kind regards,
Lucy
Reply from Beauty Works
Hi Lucy,
Thank you for your lovely review!
We're delighted to hear that your order arrived quickly and that you're pleased with the product. It's wonderful to know we've been able to provide you with a great experience.
Thank you for choosing Beauty Works. We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Claudia
Excellent!
6 August 2026
Reply from Beauty Works
Hi Aleah
Thank you so much for your wonderful review!
We're delighted to hear that you had an excellent experience. Your kind feedback means a lot to us and will be shared with the team.
Thank you for choosing Beauty Works, and we look forward to assisting you again in the future.
Kind regards,
Claudia
Reply from Beauty Works
Hi Kim
Thank you for your wonderful feedback!
We're delighted to hear that you had an excellent experience with both our products and service. I can see that you ordered an Aftercare and Styling Tong, and we're so pleased to know that you're happy with your purchase.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Claudia
Macey was really helpful with the…
Macey was really helpful with the issue i was having and resolved it really quicky thank you so much for taking the time out to help out 😊
6 August 2026
Reply from Beauty Works
Hi Murphy,
Thank you so much for taking the time to leave this lovely feedback.
We're delighted to hear that Macey was able to help resolve the issue you were experiencing so quickly. Providing excellent customer service is very important to us, and we're pleased that Macey was able to assist you efficiently.
We'll be sure to pass your kind words on to Macey, who will be thrilled to hear how much her help was appreciated.
Thank you again for your feedback and for choosing Beauty Works.
Kind regards,
Claudia
Great hair, poor website
Great hair, poor customer service. Reset password didn't work, still no confirmation email and cant access account.
Amended my review to 5 stars as the customer service team promptly responded and rectified the issue. Thank you
5 August 2026
Reply from Beauty Works
Hi Esther,
Thank you for your feedback, and I am sorry to hear about previous issues you experienced with our website.
I am so pleased I have been able to reach out and provide you with support.
Thank you again for taking the time to share your feedback.
Kind regards,
Claudia
I have been wearing beauty works hair…
I have been wearing beauty works hair extensions (clip ins) for 10 years and the quality is amazing. Before discovering them, I used different brands and after a year I needed to replace them. The beauty works quality of hair is exceptional and I replace my clip ins every 2 - 3 years. Also, the customer service is amazing. For example, today, I needed to speak to someone because I have ordered new hair from my home in Greece to be delivered to the UK where I will be next week and Molly gave me all the info I needed on Whattsapp almost immediately. Thanks again Molly!! I will never try another brand and I have been using hair extensions for most of my life so I’d say I’m a pro on them. They’re the best out there!
7 August 2026
Unprompted review
Reply from Beauty Works
Hi Melissa
Thank you so much for taking the time to share your wonderful feedback.
We're absolutely delighted to hear that you've been choosing Beauty Works for the past 10 years and that you've consistently been impressed with the quality of our clip-in extensions. Knowing that our hair has become your trusted choice over so many years means a great deal to us, especially coming from someone with such extensive experience using hair extensions.
We're also thrilled to hear about your recent experience with Molly. Providing helpful and timely support is something we pride ourselves on, and we will be sure to pass your kind words on to her. We're delighted she was able to assist you quickly with your delivery query.
Thank you again for your loyalty and for recommending us so highly. Your continued support means the world to us, and we look forward to helping you enjoy beautiful hair for many more years to come.
Kind regards,
Claudia
The hair quality is great!
The hair quality is great!! I bought a selection of extensions for my wedding and i found the blend of the hair colours was the most natural I have seen with extensions. Very impressed and surprised by quality!
8 June 2026
Reply from Beauty Works
Hi Shannon
Thank you so much for your wonderful review.
We're absolutely delighted to hear how impressed you were with the quality of the hair. It's especially lovely to hear that the colour blend looked natural and exceeded your expectations.
We can see you purchased our Barely There Mix & Match Medium 18" in Honey Blonde, which is designed to provide subtle volume and seamless blending. It's fantastic to know that it worked so well for you, particularly for such an important occasion as your wedding.
Thank you for choosing Beauty Works to be a part of your special day.
We truly appreciate you taking the time to share your experience and wish you all the very best.
Kind regards,
Claudia
Great experience
Great experience, very nice staff and costumer service
6 August 2026
Unprompted review
Reply from Beauty Works
Hi,
Thank you so much for your lovely feedback.
We're delighted to hear that you had a great experience with us and found our team to be friendly and helpful. Providing excellent customer service is something we pride ourselves on, so it's wonderful to know that this was reflected in your experience.
Thank you for taking the time to share your review. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Claudia
I’ve been a long standing customer of…
I’ve been a long standing customer of beauty works and was struggling with matching up my hair shade this time ( as coloured it lighter) to the beauty works Extentions, and I emailed customer service asking for their advice. Lucy Rothwell who responded, was amazing, really went out of her way to help and was incredibly patient dealing with my enquiry. Thank you so much again Lucy, you really did save my day.
6 August 2026
Unprompted review
Reply from Beauty Works
Hi Lexi
Thank you so much for taking the time to leave such a wonderful review and for being a loyal Beauty Works customer.
We're delighted to hear that Lucy was able to help you with finding the perfect shade match after lightening your hair. Choosing the right colour can sometimes be tricky, so it's fantastic to know that Lucy's advice, patience and dedication made the process easier for you.
We'll be sure to pass your kind words on to Lucy. She will be thrilled to hear that she was able to help and that she made such a positive difference to your experience.
Thank you again for your continued support and for choosing Beauty Works. We truly appreciate your loyalty and hope you continue to love your hair extensions!
Kind regards,
Claudia
Reply from Beauty Works
Hi Melissa,
Thank you so much for your lovely review.
We're delighted to hear that you are happy with your 16" Tape-In Weft in Glacier Blonde and that your order arrived quickly.
Providing high-quality hair and a great delivery experience is incredibly important to us, so it's wonderful to know we met your expectations.
Thank you again for choosing Beauty Works. We truly appreciate your support and hope you continue to love your new hair!
Kind regards,
Claudia
Had a problem with my order from Evri…
Had a problem with my order from Evri said I had refused the parcel and sent it back.
When I contacted Beauty Works the customer service was brilliant. Quick responses. I should receive a replacement tomorrow very pleased customer 😀
6 August 2026
Unprompted review
Reply from Beauty Works
Hi Carol,
Thank you so much for taking the time to leave us this fantastic review.
We're sorry to hear there was an issue with your delivery. However, we're delighted that our Customer Service team was able to assist quickly and help get a replacement arranged for you.
It's wonderful to hear that you were happy with the support you received and that you're expecting your replacement tomorrow. Thank you for your patience and understanding throughout.
We truly appreciate your feedback and hope you love your order when it arrives!
Kind regards,
Claudia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.