BeautyWellness.ca Inc. Reviews 

536
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, affordable pricing, and an impressive selection of beauty products. Shoppers appreciate how easy it is to place orders online while receiving regular, accurate updates on their packages. Buyers frequently describe the customer service as top-tier, noting that representatives go above and beyond to resolve issues. Though some customers experienced occasional delivery delays or tracking hiccups caused by postal carriers, support staff quickly intervened to assist. A few reviewers also mentioned minor disappointments regarding product details not matching expectations or items arriving with minor packaging flaws.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, unbeatable selection, and fast... See more

Order

Users describe positive interactions with order, highlighting seamless tracking, prompt shipping updates, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the lightning fast shipping and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive support and... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is unbeatable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations. They ha... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(536)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely happy with my products

Extremely happy with my products. Great service/communication. Will order again with them . Thank you 🙏

25 February 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wonderful! We're happy that you're happy! You can email us a info@beautywellness.ca to let us know who you are :-)

Rated 5 out of 5 stars

Great experience!

I bought infashion curl iron and I love it. Best price!! Fast shipping! I will buy again!

3 February 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you for sharing Julie! We appreciate you support.

Rated 5 out of 5 stars

Great experience

Great experience. Good deals and received by Canada Post when expected. Took care in packaging liquids so they did not spill. Will definitely buy from here again.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

A+ customer service

Quick responses from Alex, the customer service rep assisting me with my order. My order was process and shipped within the expected timeframe. Items were neatly packaged. I would not hesitate to order from Beauty Wellness again!

31 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Right on Tim! Happy to hear it.

Rated 5 out of 5 stars

A great find! Impeccable service / Une belle découverte! Service impeccable

I don’t usually leave comments on websites, but my experience with Beauty Wellness.ca really deserves to be shared. My son wanted quality razors to cut his friends’ hair, and he found exactly what he was looking for on this site. Honestly, I’m not a big fan of shopping on websites I don’t know, because it can be risky, even if the price-to-quality ratio is tempting. But I decided to give it a try, and I’m so glad I did!

I was a bit hesitant at first, but I was pleasantly surprised. I received a message offering a substantial discount if I spent an additional $6, which prompted me to browse the $10 and under section. I found what I needed, and to my surprise, the discount worked, so I ended up paying much less than the original price. The delivery was fast and reliable, and everything arrived well-packaged. I even contacted customer service via email, and received a quick, courteous response.

The service is excellent, and my son is thrilled with his purchases! I highly recommend this site without hesitation. A great find!

********
Je ne laisse que très rarement des commentaires sur les sites, mais mon expérience avec Beauty Wellness.ca mérite vraiment d’être partagée. Mon fils voulait des rasoirs de qualité pour couper les cheveux de ses amis, et il avait trouvé ce qu'il cherchait sur ce site. Honnêtement, je n'aime pas trop acheter sur des sites que je ne connais pas, car cela peut être risqué, même si le rapport qualité/prix est tentant. Mais j’ai décidé de tenter ma chance, et je ne regrette pas du tout !

J’étais un peu hésitante au début, mais j'ai été agréablement surprise. Un message m’a proposé un rabais substantiel si j'achetais pour 6$ de plus, ce qui m’a poussé à chercher dans la section des articles à moins de 10$. J’ai trouvé ce que je cherchais, et à ma grande surprise, le rabais a bien fonctionné, ce qui m’a permis de payer bien moins cher que le prix initial. La livraison a été rapide et fiable, et tout était bien emballé. J'ai même contacté le service clientèle par courriel, et j'ai eu une réponse rapide et courtoise.

Le service est impeccable et mon fils est ravi de ses achats ! Je recommande vivement ce site sans hésitation. Une belle découverte !

31 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Nadia, merci beaucoup d'avoir pris le temps de partager un avis aussi encourageant ! Nous sommes très heureux d'avoir pu vous servir.

Rated 5 out of 5 stars

Precise & Fast

Precise, fast and reputable shop. Extremely happy with them.

28 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is wonderful to hear. Thanks so much for sharing!

Rated 5 out of 5 stars

Exceptional Experience

Dealing with Beautywellness has been great! Especially dealing with Alex as I needed to exchange a part of my order. Products were reasonably priced.
Would purchase all hair products from beautywellness going forward. Wish I had found them earlier.

20 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

So happy that we were able to help you out!

Rated 5 out of 5 stars

My favourite hair dye from Wella is…

My favourite hair dye from Wella is being phased out and I found it on BeautyWellness for half the price. I picked up a dozen boxes. Delivery was great.

Just a quick update. I've used the product and it works great.

19 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Right on Shelley! Good to hear.

Rated 5 out of 5 stars

Overall great experience

Overall my experience has been great with this company. I first came across BeautyWellness in 2023 when I was unable to find the specific brand of products on Amazon. I was pleasantly surprised at the ease of ordering, and the fast shipment and delivery. My most recent order, I had an issue with one product, but received a prompt response, and appreciated the care and effort made to resolve my concerns. I will definitely order again in future!

18 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are so happy to have you as a customer Jacqueline! Thank you for sharing.

Rated 5 out of 5 stars

My barber had been using a razor on my…

My barber had been using a razor on my visits. I liked it, it seemed strong, robust much better than the ones I had used over the years.
I checked it out online.
It was expensive.
I checked Amazon etc.
The best price was from Beauty Wellness.
I ordered one.
Order processed right away and item arrived a few days later.
I felt this was very impressive

3 months later the electric razor failed.
It would no longer charge!
I contacted Beauty Wellness.
Right away they gave me all the information needed to execute warranty with the manufacturer.
This manufacturer was quite honestly not very responsive.
So Beauty Wellness promptly agreed to take the item back and replace with a new one.
On further investigation I found out the item was fine (oops!) and it was my wall socket that was the problem.
This whole process was done with diligence, integrity, professionalism and compassion.
Extremely unusual to get this quality of internet purchasing and service quality.
A ‘ that made my day’ type of experience!
Thank you and congratulations on running such an amazing company!

22 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

So glad it all worked out! Thanks for taking the time to share your experience here.

Rated 5 out of 5 stars

Excellent service and very fast…

Excellent service and very fast delivery! It was truly a pleasure doing business on their website, and they even took the time to follow-up via email to make sure my order was correct. Wow!!!

11 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

So happy that you're happy Nicole! Thanks for sharing.

Rated 5 out of 5 stars

It’s my first time ordering from here

It’s my first time ordering from here. Honestly I’d already ordered a very expensive item from them without making research about them. I had double thoughts that I might have just lost my money. But to my greatest surprise, I received my order within 3 business days. And the payment options available just makes it so much better. Trust me I will be making more orders from here in the future. And if you have doubts about them, please quench that doubt and just order now !!!

14 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is really great to hear. Thanks so much for taking the time to share. Shoot us an email to orders@beautywellness.ca to let us know who you are :-)

Rated 4 out of 5 stars

GET NIOXIN DEFENCE!!! Nioxin 2 is not working

1 point off for The discount process is ridiculous, time consuming and the coupon expires too soon but overall the experience after that was excellent
Also Nioxin defence products not available. So currently looking for a vendor that does and I need to switch.

10 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you very much for the very valuable feedback! We will do our best to get Nioxin Defence and will let you know once it's in. Also, we'll connect with you directly to better understand the current problems with the discount process so that we can improve it.

Rated 5 out of 5 stars

Order came quickly and communication…

Order came quickly and communication was excellent. Have had nothing but good experiences with buying from beautywellness.ca

6 January 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you so much for your support Rachel! We all really appreciate it.

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