Actual ordering with Beauty Expert was seamless, but I struggled with the chat option as it kept dropping out while I was trying to determine shipping costs, etc. As an existing customer. I knew if... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a new customer, I had reason to contact customer service. I was amazed how quickly i got onto the chat. A friendly and knowledgeable advisor called Charlotte helped me and immediately sorted my q... See more
Company replied
Very impressed first time buying from Beauty Expert. Good prices on the Jason toiletries I bought, quick delivery and well informed on order progress too. I didn't receive the 20% of first order cod... See more
Company replied
I really love shopping from you however a bit disappointed since I always spend more than €100 and this time you charged me €5.50 for the delivery whilst before it was free. I can understand delivery... See more
Company replied
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very quick response on the Web chat
Very quick response on the Web chat. No waiting around
14 May 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Affordable and everything at your…
Affordable and everything at your fingertips, along with good offers
13 May 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Easy website to use
First time using this website easy to use with lots of useful information on each product looking forward to receiving my goods now!
10 May 2023
Reply from Beauty Expert - EN
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Great quality and good value for price!
8 May 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert - EN
Hello,
Thank you for taking the time to leave your review.
I am sorry that your discount has not applied, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Dishonest & Misleading
I was asked to sign up to your newsletter to receive 20% off my first order, when I applied the code I was given I was informed it was invalid - I felt this was very misleading and dishonest.
5 May 2023
Reply from Beauty Expert - EN
Hello R,
Thank you for taking the time to leave your review.
I am sorry that you have not received your discount, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Fantastic array of high end and not so…
Fantastic array of high end and not so high end at absolutely amazing prices.
Really easy website to navigate.
Love the products I have never heard of but always and have tried.
Lots of choice, great prices. My go to beauty and store.
30 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy fast ordering with good price
27 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The website speed is fast experience
25 April 2023
Reply from Beauty Expert - EN
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Hwyl Aesop
After over half a century of appreciating perfume Aesop Hwyl is my current top favourite
25 April 2023
Reply from Beauty Expert - EN
Hello Leopold,
Thank you for leaving your review.
Following on from our telephone conversation, I am sorry to hear you have had an issue with a discount code. I have investigated this and sent you a message via your order to your email address.
Please log in to your email account to receive my message.
Regards,
Claire
Honest Opinion
The service is good and deliveries are quick reasonable prices and a lot of stock of designers to choose from I like beauty Expert products all genuine.
Thanks Beauty Expert .⭐⭐⭐⭐🌟
22 April 2023
Reply from Beauty Expert - EN
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Very cheap products and postage and…
Very cheap products and postage and comes within literally 48hrs.
23 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
they are amazing
23 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great choices to choose from
Great choices to choose from, easy to order. loads of different brands. always well pleased with it all.
19 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
So far so good
So far so good.
Let's see how long it takes to receive items. Free delivery is what I like to see, so please continue with that program.
19 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great site,had a problem but it got…
Great site,had a problem but it got sorted. Like the free delivery.
17 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert - EN
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Cheap prices and free shipping
14 April 2023
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.