Quick delivery of order, but one of the two items was missing from box. Have emailed the support centre but have yet to receive a response. Disappointing as this was my first order placed.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Quick delivery of order, but one of the two items was missing from box. Have emailed the support centre but have yet to receive a response. Disappointing as this was my first order placed.
Company replied
Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... See more
My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... See more
I originally had an issue with a shampoo i bought off the website, the mechanical squirt was not working. I sent a message to customer service, not sure i would hear anything back. Ellie, emailed me s... See more
💄Discover something beautiful 🛍Shop your favorite beauty brands
London, United Kingdom
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
found the product i wanted quickly and was satisified
I have not received any confirmation of my order, nor estimated date of arrival. Even if its the free services, this type of information should be provided. I have no idea what is going on with my purchase

Reply from Beaut Flo
Super service and love my order that arrived very fast. I ordered some morrocanoil and St tropez stuff and great quality and free mitt as gift. Thank you M
I purchased st tropes tan based on your displayed it
Which was the old recipe
I was sent the new recipe which is substandard
So I’m returning both tubes
What a waste of my time

Reply from Beaut Flo
No problem ordering. But I am still waiting for my order to be delivered. Order paid for but not received.
I have ordered from this site on the 2nd of August, choosing the next day delivery option. It's the 5th of August already - neither have I been receiving information about my purchase or a confirmation number of it. If i would've known that my item will not be dispatched within the promised timeframe, I wouldn't have paid extra for the shipping. Highly disappointing

Reply from Beaut Flo
Received some Moroccan oil & a travel bag. Great products, the quality of the bag is fantastic, exactly what I was hoping for, thank you so much x
Ordered my Batiste products a few weeks ago , was out of stock at that particular time , but was kept updated about time schedule . Product arrived was very satisfied would definitely order from Beaut Flo again .
I am so sorry but I have not received my parcel yet. I paid for next day delivery as well. It was a birthday present 🥲. Evri advised me to contact the retailer. I really hope you can help me find my parcel. Thanks Jane

Reply from Beaut Flo
Great service order Moroccanoil and got free delivery next day.
Placed an order. But 2 days later was told no stock so was refunded. Why let me order if no stock?

Reply from Beaut Flo
Applied the 10% off discount code but they wouldn’t apply it to the item I bought! Won’t be buying from here again
Their solution, rather than refund me the 10% they just cancelled my order before I could contact them again. So the below response is irrelevant.

Reply from Beaut Flo
First time I've used this company but will definitely do so again good site quick efficient website product spot on delivery efficient.
Omg best experience everrrr!!!!!
Ellie was so helpful with my order best quality and experience super fast and efficient
I was pleasantly surprised when I received a free hand cream with my liquid hand soap! It was packaged really well and arrived promptly. I will definitely use them again.
My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.
I would definitely shop here again because good customer service counts for everything and should be applauded. What a lovely company! :-)
Very easy to use and quick delivery.
Product that I have used before but got at a better price on this site
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.