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Beatsons Direct Reviews 4,911

•
TrustScore 4.5 out of 5

4.6

Lumber Store
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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and appreciate the helpful and friendly staff. Many consumers highlight the efficient delivery service, often noting promptness and the drivers' willingness to place items exactly where needed. People also find the prices to be very reasonable. However, some customers experienced issues with their orders, including delayed deliveries and a lack of communication regarding delivery dates. A few other people also felt that the quality of some products, like soil, was unsatisfactory, containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and professional... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, courteous, and... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the helpfulness... See more

Order

Users describe ambiguous interactions with order. While many customers report easy ordering processes, prompt... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a cast iron down pipe. Very happy with the service and price. Also, the delivery driver for Beatons / Orchard Timber was fantastic. Very much appreciated his tenacity and politeness when... See more

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

I have ordered different building marerials, delivered in bulk bags and 2 pallets. Best value for money around in my opinion, honestly I was surprised by the quality. I had notifications via email... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more

Company details

  1. Lumber Store
  2. Door Shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Staff member Paul called to confirm…

Staff member Paul called to confirm delivery and asked where i wanted my delivery ... delivered on planned day ,driver was great, polite and made delivery quickly and efficiently...would definitely use again.

30 March 2025
Rated 5 out of 5 stars

Good experience.

Beatso s had everything I heeded for my fe ce project and at a competitive price. Delivered on time and Beatsons were happy to change my original delivery date aeveryone I spoke with were polite and happy to help. Delivery driver dropped the load where I needed it an overall good experience .

29 March 2025
Rated 3 out of 5 stars

Late delivery

I received email showing delivery date of Wednesday 2nd April. However, the order was NOT delivered until Thursday 3rd April. So I wasted an entire day just waiting!!

28 March 2025

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