Beatsons Direct Reviews 4,911

Always fast delivery and better prices

I have spent £1000's over the last two months with Beatson's and until today the service has been fantastic. Unfortunately, it only takes one bad apple, perhaps as it was Monday morning, however, the way I was spoken to was unprofessional, he spoke very quickly and I struggled to understand him, he just acted like he wanted me off the phone ASAP, then it was as if he wanted to put me off ordering saying things like "can't get to you until Thursday" and "it's a long way with just your stuff on the wagon" I never even asked about delivery etc, it was just a negative experience, and if I had had him the first time I ordered then it would have been the last.

Great price. Delivered within 2 days. Driver polite and helpful. I will definitely be using Beatsons again.

Well, when you order sand... you get sand. But, when you ask the driver to deliver that sand over a wall close to the work area and he does it with ease and grace... that is priceless. Thank you

Ordered a ton of gravel to be delivered to a fairly awkward access. The Beatsons driver did an excellent job of getting the gravel to exactly where I wanted it. Brilliant service. ⭐⭐⭐⭐⭐

I had been let down by another online company at the last minute after having doors ordered for over a month to be told they would not be in stock for another 2 weeks. This was extremely stressful and disappointing as I had a joiner booked to fit the doors and had to book him 2 months in advance. I looked online and came across Beatsons in Penicuik and phoned them. I spoke to Nicola in Sales and I cannot thank Nicola enough, her customer service is second to none. Nicola eased my anxiety and stress instantly, she sourced the doors I required and the doors were delivered to my home address within a few days of phoning her which was in time for the joiner coming. Nicola made the transaction simple and sent me an invoice after payment, she kept me informed at all times of when the doors were arriving right up until the day of delivery. The driver Pete was also amazing, he came to my door with a smile on his face, was very cheerful, helpful and delivered the doors to my door. I came across another hurdle with another door that I bought from another company and again Nicola dug me out of a hole and sourced the door I required, sent over all the information, installation guides as requested by me and nothing was any trouble. Would I return to Beatsons again? 100% It's a no brainer!! I have never experienced customer service quite like it. Nicola was a breath of fresh air, knowledgeable, helpful, professional and an asset to Beatsons. I am absolutely delighted with the quality of doors. I love them. I can't thank Nicola enough for all her help, support and communications from start to finish. Thank you so, so much. Suzie

Great items, good price, friendly delivery. My go to suppliers

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it!
Availability of goods (9 items) were all available in the time scale i wanted (Others wanted weeks to get basic material such as standard paving slabs & cement)
George in sales, Cumbernauld could not be more helpful, nothing was a problem to him.
Delivery was on time and the goods placed exactly where i wanted them by friendly happy smiley drivers which makes a change!
I had one little problem that was jumped on right away and resolved instantly.
Although Beatson's were not the cheapest overall their above and beyond levels of customer friendly service makes it a no brainer for my next 3 projects planned.
Takes a lot to impress me, but kudos to the Cumbernauld team.

Easy to order, great communications and delivery second to none. Always my first stop for building supplies.

I found staff to be very helpfull. my delivery turned up when it was supposed to great firm to deall with.

Excellent service, order arrived earlier which was a bonus

Fast service,
Quality materuals
Friendly,and helpful delivery drivers.
👍👍

Just the best service from Beatsons in Penicuik. Staff are helpful and friendly. Delivery is quick and the prices are good.

Topsoil delivered on time and as requested over back wall. Friendly, competent driver. Excellent service. I would definitely recommend this Company for all your garden and building supplies.

Ordered taken by Gary who was very helpful and easy to deal with.

No problems with ordering or delivery, have used Beatsons, Cumbernauld a few times over the years.

Called to add more materials to a delivery for the next day. All sorted with no hassles, paid online by link send by person on desk.

I have ordered different building marerials, delivered in bulk bags and 2 pallets.
Best value for money around in my opinion, honestly I was surprised by the quality.
I had notifications via email of the order progress, then received a call from the branch to confirm the delivery date.
On the day of delivery the driver was great, access to the property is a bit awkward but they squeezed the truck in no problems and put the bags and pallets exactly where needed.
Highly recommended

Amazing service thank you. Chased up our delivery with commitment and even phoned us afterwards to make sure they delivery firm had done as promised. Top marks for service and much appreciated.