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See what reviewers are saying

Rated 5 out of 5 stars

Having used a number of different Plumbing & Heating suppliers over the years we know how to spot a good company when we find one ! What we look for in a supplier is consistent and fair pricing, goo... See more

Company replied

Rated 5 out of 5 stars

Myself and my husband visited Yate branch today to look at the showroom and we were meet by Alex.We were both very impressed with her information and she listen very carefully to what questions we ask... See more

Rated 5 out of 5 stars

Dave Kibbey: what an amazing 'signing' for BBS! Dave is an out and out winner who is supportive of his staff and massively customer focused. With over 45 years experience of the Mechanical Servic... See more

Company replied

Rated 5 out of 5 stars

I converted to BBS a few years ago from one of the nationals, wish I had gone sooner, customer service is superb. I use the Ashton branch and all the guys there are top notch but the other branches se... See more

Company replied

Company details

  1. Plumbing Supply Store

Written by the company

BBS Group Are Bristol's Oldest Established Independent Plumbers Merchant Est 1933. We have 4 branches across Bristol and Bath. BBS Plumbing and Heating Supplies and Bathrooms was established in 1933 and is a family owned independent plumbers merchant. We specialize in commercial sanitary ware, plumbing and plumbing spares, heating, and bathroom design. We hold large stock and pride our selves on quality, value and service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

BBS are a great merchant friendly staff…

BBS are a great merchant friendly staff and always willing to learn about new products and technologies.

24 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Craig for the review! As an independent plumbing and heating merchant, we are always willing to learn about new products and technologies to stay the most knowledgeable and helpful.

Rated 5 out of 5 stars

Great service

Great service, friendly staff and all round good guys.

24 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you so much Aidan for the review regarding our company, BBS. As a way to thank you for the 5-star review, we would like to send you some BBS freebies to the branch of your choice, so if possible could I get the name of the company you work for and the chosen branch.

Rated 5 out of 5 stars

Rob Keayes - Vaillant UK

BBS are a truly great Heating & Plumbing merchants offering exceptional customer service to installers & public customers.
Vaillant have been dealing with BBS Merchants for many years & I know 1st hand just how committed, helpful & knowledgeable they all are with the focus being on ensuring their customers are looked after & endeavouring to give great service.

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Rob, it's great to hear all the positive feedback about our company. We really appreciate your review and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service and knowledge within…

Excellent service and knowledge within BBS, will always go the extra mile to ensure you get what you need, wouldn't recommend going anywhere else.
Any knowledge needed on mechanical speak to Marco unit 5 Commercial Branch.

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Matt, thank you for the trust pilot review! As an independent plumbing and heating merchant we will always go above and beyond to cater to our customers. The staff at BBS have knowledge about products second to none giving our customers quick and informative information. As a sign to show our gratitude we would like to send some BBS freebies to the branch of your choice, so if possible could I get the name of the company you work for and the chosen branch.

Rated 5 out of 5 stars

As always its a pleasure to deal with…

As always its a pleasure to deal with BBS as always, Dave Gould is a asset to your company and always provides us with the best service possible.- Consort Services LTD - BBS South Liberty Lane

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Kyle for the review and you sure are right, Dave is an absolute asset to BBS! As a way to show our appreciation, we are giving out BBS freebies so if possible could I get a name of a company and the branch you visit most frequently.

Rated 4 out of 5 stars

Stuart Turner

Great company, supporting Stuart Turner products and services. Putting their customers needs and expectations first, linking customers with the right manufacturer and the right products

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Darren for leaving us a review regarding our store. We really appreciate your feedback and hope to see you again soon.

Rated 5 out of 5 stars

Good friendly service

Good friendly service, efficient and professional service.

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Daniel for the review! - For the chance to get some BBS freebies just leave the name of the company you work for and the branch you visit most frequently.

Rated 5 out of 5 stars

Attended a recent trade event at Ashton…

Attended a recent trade event at Ashton Gate,Bristol which was very professionaly presented.Plenty of advanced warning for both suppliers and customers insured a good turn out and chance to talk business with a number of key customers

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you, Phillip, I'm glad you enjoyed the BBS trade event as it was an incredibly large achievement for the company. If you could reply back with the name of the company you work for and the branch you use most often I shall send some BBS freebies over.

Rated 5 out of 5 stars

A pleasure to do business with

A pleasure to do business with! A very forward thinking organisation with professional, knowledgeable and friendly staff to support their comprehensive product offering and availability.

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Chris, thank you for the comment. As a company, we always try to be forward-thinking and professional and it's great to hear that you can see that! If possible could you leave the name of your company and the branch you work at so we can send you some BBS freebies as a token of our appreciation?

Rated 5 out of 5 stars

BBS - Resideo

BBS are an extremely friendly and professional business, always have time for you and willing to learn about products.

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Resideo/Paul Ahah. We are very thankful for the positive review!

Rated 5 out of 5 stars

great team of staff and always engaging…

great team of staff and always engaging when visiting

23 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you for the review, Paul! If we could have the name of the company you work for and the branch you most often use I shall send the words over to them.

Rated 5 out of 5 stars

Hanmore Services

Hanmore Services. I have been a customer with BBS
since they were in Victoria Street in Bristol.
They have always been a very good company to deal with. All staff are fully trained to know all stock items and give advice, there is always someone to help with a problem. I have been a customer with BBS until my retirement, when i was 73. years as a customer span 48 years

22 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

We are so grateful for this review. Thank you Mr. Scudamore for being a loyal and dedicated customer to BBS plumbing and heating supplies for over 48 years. If I could get the branch you most frequently use I shall collate some BBS freebies as a gesture of our appreciation.

Rated 5 out of 5 stars

Great merchants and great customer…

Great merchants and great customer service. Always happy to help.

22 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Rikki Thomson, were always happy to help our customers. If I could get the name of the company you work for and the branch you use most and ill send over some BBS freebies.

Rated 5 out of 5 stars

have a vast amount of stock and if…

st phillips branch have a vast amount of stock and if parts need to be ordered quick turn around and staff always very helpfull MRPS LTD

22 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thanks, Mark for the review! - If I could get the name of the company you work for and the branch you most frequently visit I shall inform the boys at the counter to give you some BBS freebies as a thank you.

Rated 5 out of 5 stars

Best supplier around!

Can’t fault this place. The staff are always helpful and actually care. On the rare occasion they haven’t got what you need, they will go above and beyond to get it for you.

22 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Martyn, I'm sorry to hear we couldn't provide you with what you need but I hope we can fix that next time. If I could get the name of the company you work for and the branch you visit most often I shall send over the kind words.

Rated 5 out of 5 stars

Great verity of stock

Great verity of stock, very efficient, helpful, friendly staff, in the store on the front line and in the office with competitive prices. I have been a customer of there's for over 30 years so have plenty of experience in what I'm saying.

22 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Mr. Williams, it means a lot to hear great things from such a loyal and dedicated customer. If I could get a name and the branch you visit most often I will send over some BBS freebies as a thank you.

Rated 5 out of 5 stars

BBS is a excellent company to get materials, at a competitive price.

BBS is a excellent company to get materials and get quotations back. If they haven’t got it they can get it the very next day. Staff is extremely helpful, and have a very good knowledge of materials what is required. With new branches opening, this makes it even easier.

22 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you for the review! We're so grateful for all the positive comments and happy to be able to help each and every one of our customers. as a sign of our gratitude we would like to send you some BBS freebies, so if possible could I get a name and the branch you visit most often.

Rated 5 out of 5 stars

An exceptional merchant!

Excellent service from the team, they are extremely helpful and make sure I have everything I need, my go to plumbers merchant! I cannot recommend them enough, an exceptional independent business!

21 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Clayton,

Thank you very much!

I am sure the team will be glad to hear the positive feedback, we also have a selection of BBS freebies for customers leaving a Trustpilot review this month- Which branch do you normally use?

I will arrange this to be sent to your local branch for you- look forward to seeing you again soon!

Rated 5 out of 5 stars

Fantastic supplier

BBS Plumbing & Heating supplies are fantastic suppliers. Great product range and stock levels. Staff are very helpful and have a great product knowledge.
We use BBS on a daily basis.

14 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you, Mr. Buckland, for the review it is greatly appreciated and boosts company morale after hearing how happy and content our customers are with our products, stock, and staff. As a gesture to show our appreciation we will send a freebie pack to the branch you visit most so if possible could I get a name and the branch you visit most regularly.

Rated 5 out of 5 stars

Dave Kibbey - true professional

Dave Kibbey: what an amazing 'signing' for BBS!
Dave is an out and out winner who is supportive of his staff and massively customer focused.
With over 45 years experience of the Mechanical Services Industry - he is one of the most experienced in the UK
What a huge loss to his former employer but massive asset to BBS

7 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Gary, thank you for the review, I'm sure Dave will be a huge asset to BBS, and were so grateful to have him be part of our team! - If I could get the name of the company you work for and the branch you visit most we shall send over some BBS freebies.

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