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See what reviewers are saying

Rated 5 out of 5 stars

Having used a number of different Plumbing & Heating suppliers over the years we know how to spot a good company when we find one ! What we look for in a supplier is consistent and fair pricing, goo... See more

Company replied

Rated 5 out of 5 stars

Myself and my husband visited Yate branch today to look at the showroom and we were meet by Alex.We were both very impressed with her information and she listen very carefully to what questions we ask... See more

Rated 5 out of 5 stars

Dave Kibbey: what an amazing 'signing' for BBS! Dave is an out and out winner who is supportive of his staff and massively customer focused. With over 45 years experience of the Mechanical Servic... See more

Company replied

Rated 5 out of 5 stars

I converted to BBS a few years ago from one of the nationals, wish I had gone sooner, customer service is superb. I use the Ashton branch and all the guys there are top notch but the other branches se... See more

Company replied

Company details

  1. Plumbing Supply Store

Written by the company

BBS Group Are Bristol's Oldest Established Independent Plumbers Merchant Est 1933. We have 4 branches across Bristol and Bath. BBS Plumbing and Heating Supplies and Bathrooms was established in 1933 and is a family owned independent plumbers merchant. We specialize in commercial sanitary ware, plumbing and plumbing spares, heating, and bathroom design. We hold large stock and pride our selves on quality, value and service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Friendly staff very knowledgable very…

Friendly staff very knowledgable very competitive prices wide range of products
Most items in stock

13 December 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Nigel, thank you for the review we really do value every customer and try our hardest to give each and every customer a friendly and helpful experience.

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
Great stock for Commercial, Domestic, bathroom showroom and even boiler spares.
Would highly recommend BBS to anyone

13 December 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you so much for the review I'll be sure to send this over to our commercial team to let them know!

Rated 5 out of 5 stars

I converted to BBS a few years ago from…

I converted to BBS a few years ago from one of the nationals, wish I had gone sooner, customer service is superb. I use the Ashton branch and all the guys there are top notch but the other branches seem to be equally as good, its very rare they don't have what I need in stock and if they haven't its is sourced quickly. Rob Nicholas, Beagle heating, plumbing and gas..

9 December 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Rob for the review its really appreciated and were lucky to have a great customer join the BBS team!

Rated 5 out of 5 stars

I've used the bath branch of bbs since…

I've used the bath branch of bbs since they opened and these guys are great, gorgeous George is all ways willing to go the extra mile. and sometimes he helps out with hair styles to avoid

7 December 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Haha, thanks so much for this one! :)

Rated 5 out of 5 stars

Great prices brilliant staff and very…Nick Bullock

Great prices brilliant staff and very helpful at the Barton hill branch

6 December 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Nick, thank you for the review it's much appreciated! I'm glad the boys down in Barton Hill were helpful and that you've had a positive experience with BBS.

Rated 5 out of 5 stars

Great service, prices and staff.

These guys are great. Simon at BBS Barton Hill couldn’t have been more helpful when I needed to change an item on an order. Found a new stock item and used the credit to sort out a few extra bits. All done when I popped in without notice just to progress an order. Can’t recommend them highly enough.

4 December 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Ciaran, thank you for the review it is much appreciated. Were happy to hear you've had a positive experience at BBS, especially with Simon.

Rated 5 out of 5 stars

Absolutely fantastic service from nick…

Absolutely fantastic service from nick at Bbs spares. Had all the parts needed on the shelve and gave me advice about the model I was working on as I don’t really do breakdowns. Couldn’t of done it without him.
Any engineers struggling to get good reliable suppliers, that don’t have your pants down with the price!!
Look no further, can’t recommend Bbs enough.

4 December 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Daniel so much for that review, we are extremely grateful and happy that you have had such a positive experience with our heating spares branch.

Rated 5 out of 5 stars

Top merchants for everything pipe…

Top merchants for everything pipe fitting/plumbing bits! Fast and easy to order and delivery

30 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Liam, thank you for the review it's greatly appreciated! We're always happy to go above and beyond when it comes to delivering to our customers.

Rated 5 out of 5 stars

BBS My go to trade counter

BBS Barton Hill have been my go to trade counter for years. Always friendly and helpful staff. Very informative and can never do enough for you. Highly recommended. AAA+ (PLN Plumbing)

30 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Thank you Pete for the review it's greatly appreciated. We're extremely happy to hear that BBS is your go-to trade counter. As a thank you we would like to send you some BBS freebies, so if you could reply with the branch of your choice I will send them over.

Rated 5 out of 5 stars

Having used a number of different…

Having used a number of different Plumbing & Heating suppliers over the years we know how to spot a good company when we find one !
What we look for in a supplier is consistent and fair pricing, good stock levels and good levels of service. BBS Bath tick each one of these boxes day in, day out and are always prepared to go the extra mile to help.
Great service guys, thank you we really appreciate it

29 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Gary, were extremely pleased and grateful for this review and hope you are well. As a company, we are constantly trying to go above and beyond and it's great to see you recognise that, as a thank you I would like to send some BBS freebies over to you so if I could get a reply with the branch you want me to send them too I shall get on that ASAP.

Rated 5 out of 5 stars

Jem Heating account

Jem Heating have not long had a account at BBS to date we find there prices are very keen and the staff could not be more help full. We get the quotations back with in half a hour. We receive a email with regards to deliveries, for which day and time and to date they have all been on time when materials have gone to site.
Very impressed with the service across all branches.

29 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Simon, thank you for the review, and we're glad you have joined us here at BBS plumbing and heating supplies. BBS is always to make the customer's hectic lives so much easier and all the staff go above and beyond to bring positive experiences so I'm glad you've noticed. As a thankyou we would like to send you some freebies so if I could get a reply with the branch you want to pick them up at I shall get them sent over asap.

Rated 5 out of 5 stars

Brilliant

I have used BBS for the last 6 years, all branches go above and beyond to deliver exceptional service and make my life as a heating and plumbing company that bit easier.

29 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Michael, it's so great to have such a loyal customer of over 6 years to give us a review. Were all so happy to hear that you have received exceptional service and I hope it continues, as a thankyou I would like to send over some BBS freebies to your chosen branch, so if you could get a reply with the name of your company and your branch I will get them over to you ASAP.

Rated 5 out of 5 stars

Best plumbing and heating merchants in…

Best plumbing and heating merchants in Bristol and customer service is second to none. The staff always go above and beyond to make sure your taken care of . Also it’s great to support a local bristol company. Thankyou for such a great service over the years and I’m sure for many more to come . BBS always delivers a sterling service.

28 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Mr. Hunt, were so grateful for this review and I'm sure it will definitely make a lot of our staff happy. As a thankyou we would like to give you some BBS freebies, so if I could get a name of the company you work for and the branch you visit most I shall send some over.

Rated 5 out of 5 stars

Amazing service from the guys at Yate…

Amazing service from the guys at Yate branch. Always willing to go the extra mile for the customer.

26 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Sam, the Yate branch will always go the extra mile for our customers and we're happy you've been on the receiving end! Please give us the name of the company you work for and well make sure to have some BBS freebies at our Yate branch as a thank you for the review.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff in…

Very helpful and knowledgeable staff in the Yate branch!

26 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

Hi Jake, they really are the best at Yate! If we could get the name of the company you work for and the branch you use most often we will send over some BBS freebies as a thank you.

Rated 5 out of 5 stars

Yate is great!

26 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

It really is! As a thankyou we would like to give you some BBS freebies, so if possible could we get the name of the company you work for and the branch you visit most.

Rated 5 out of 5 stars

So pleased with the service levels I…

So pleased with the service levels I received from bbs in Ashton' my 1st choice of heating and plumbing merchants- quality staff

25 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

The boys down at Ashton really are the best! I'll be sure to send this review over to them! As a token of our appreciation, there will be some BBS freebies to collect from the Ashton branch!

Rated 5 out of 5 stars

Great bunch of lads at the Yate branch

Great bunch of lads at the Yate branch, always happy to help!

25 November 2021
Unprompted review
BBS Group logo

Reply from BBS Group

They sure are! Thank you Oliver for the review ill be sure to send this over to them. As a gesture of our appreciation, we will have some BBS freebies for you to pick up at the Yate branch!

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