Had a couple questions on my order and they were answered quickly and professionally. Just took delivery of my new grill and you can tell there was pride in how it was placed and held on the skid. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service , polite person that took my order. (Marylyn), who. Sent me a thank card. Product came well protected to prevent damage. Veteran owned company. I highly recommend them for all... See more
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my servic... See more
I have been trying to buy Napoleon Rogue 425 alternative top grill for over a year. 3 attempts with 3 different online sellers resulted in them taking my money only to send me an email days later s... See more
Napoleon Prestige PRO/Prestige 500 Cover
(43)
Whiteford's Cayenne Pepper Sauce - 10 oz.
(40)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (New 2023 Model)
(32)
Three Little Pigs Kansas City Touch of Cherry BBQ Rub - 5lb.
(28)
Three Little Pigs Championship Rub - 5lb.
(20)
Napoleon Prestige PRO/Prestige 665 Cover
(18)
Napoleon Rotisserie Grill Basket
(18)
Whiteford's Sweet & Spicy BBQ Sauce - 19 oz.
(16)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (2023 Model) - Propane
(13)
Napoleon Drip Pan Liner for PRO/Prestige 500 models 3 Pack
(11)
Company details
Written by the company
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
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Great selection
Great selection. The order came very quick. Everything was wrapped and protected very well.
3 March 2026
Every time I have a need for the best…
Every time I have a need for the best BBQ sauce , Pig Catcher, I place my order and BBQ Authority gets it to me quickly. I am a true lover of Pig Catcher for many years and I am grateful to BBQ for getting it to me.
20 February 2026
Ordering was easy
Ordering was easy, website was very informative and top nitch customer service. I would highly recommend this company for your next grill.
8 March 2026
Second time ordering from BBQ Authority…
Second time ordering from BBQ Authority and couldn’t be happier. Everything comes in a box safely packaged and protected. Love this Company and their prices. Will continue to order from them.
10 March 2026
Great Deal !
I have had two sellers not deliver on the same product with no response .This vendor delivered the product for half the price in 6 days . Yeah ! They did a great job
5 March 2026
Awesome place to buy a grill !!
This is my second Napoleon grill went wit a smaller one this time but Great selections!! Awesome prices!!
Website was easy fun to use also free
Napoleon cover ! 🙂 with free bonus and
Fast shipping package with care!!
10 March 2026
Great delivery
Great delivery, very prompt.
The reason I gave you a 4 star is that you said you would send a "gift" but there was nothing included.
17 February 2026
I have been trying to buy Napoleon…
I have been trying to buy Napoleon Rogue 425 alternative top grill for over a year. 3 attempts with 3 different online sellers resulted in them taking my money only to send me an email days later stating that the part is out of stock and that they don’t anticipate getting it for months. Cheaper alternative through Amazon did not fit the grill even though they claimed it would.
BBB Authority was the only retailer that reflected the current status of the items stock right on the sales page. Item received in 2 days and voila! It actually fits my grill!
10 March 2026
A-Z Wonderful purchasing experience
As a Marine veteran, I was excited to come across a veteran owned BBQ supply co. - although in IL, they made my first purchase experience a pleasure all the way down in the sunshine state! Customer service is second to none - courteous and immediately responsive. Haven’t opened my Napoleon Rogue Pro box yet but it was delivered by Fed Ex well secured on a pallet - there wasn’t a mark or imperfection on the box. Looking forward to assembling the grill this weekend and putting it to good use poolside as 90 degree temps are already on the near horizon. Thank you BBQ Authority! I look forward to future business with your Co..
10 March 2026
I cannot speak more highly of a…
I cannot speak more highly of a company! Asked about a military discount, provided a code instantly. Their discount was more generous than another site I was looking at. Purchased immediately. I was shocked at how quick the grill arrived. On top of all of this, there was an extra goodie box of hot sauces with a thank you note. Top quality company! Will definitely let anyone looking for outdoor grills and entertainment spaces know about you! Thank you for the discount, quick shipping, and the extras!!
13 March 2026
Unprompted review
Met Expectations
The grease pan covers arrived within a few days and the cost including shipping was reasonable. My only concern was with the use of plastic curls for packaging which are not easily recycled.
6 March 2026
BBQ Authority did great
BBQ Authority did great! BBQ Authority Grill came with their own sauces thrown in!
13 February 2026
The experience with BBQ Authority could…
The experience with BBQ Authority could not have gone smoother. Michelle Marie was terrific. She was able to get me specs and pricing immediately including a shipping quote. The item arrived safely and works perfectly. Would be happy to buy from them again. I rate this experience a 10/10.
26 February 2026
Gozney Dome accessories…
I purchased Gozney Dome accessories that ironically were back ordered on the Gozney website. BBQ Authority had two of the three items in stock and shipped them out immediately while the third arrived about a week later. Everything was beautifully packed and arrived unblemmished. gozney products are terrific but there can occasionally be issues with their logistics and shippingand so i would recommend their purchasing products through BBQ Authority
12 February 2026
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