I first discovered Bayou The Label about four years ago through an Instagram post, and I’ve been a fan ever since. 🥰 Last summer, I ordered another absolutely beautiful bikini from you and rec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I first discovered Bayou The Label about four years ago through an Instagram post, and I’ve been a fan ever since. 🥰 Last summer, I ordered another absolutely beautiful bikini from you and rec... See more
Company replied
Have been loving bayu the label products for years (amazing designs and quality) but today I needed help from their customer support and they were extremely quick and helpful in resolving my issue (Zs... See more
Company replied
Hi Bayu Team, Thank you so much for your kind support and for making an exception regarding the late return. I really appreciate your understanding and flexibility in this situation. I’v... See more
Company replied
I’ve been a fan of this brand for a long time because the quality of their bikinis is always excellent. Unfortunately, my recent order got lost during delivery, but their customer service was incredib... See more
Company replied
Bayu The Label is especially designed for the free-spirited, confident and fearless woman, that’s not afraid to make a statement wherever she is.
Netherlands
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sizing is wrong. Valt veels te klein. Medium kwaliteit. En die retour kosten: doe even normaaaaal

Reply from Bayuthelabel
Awful. Please don’t buy! They don’t refund and or reply to any messages! All in all I’m now £90 down!

Reply from Bayuthelabel
I was a loyal customer but they do not appreciate this. My order got lost in the mail and they made me pay for it. They offered me store credit for 50% of the order which means I can only order half a bikini with the chance again of not getting it delivered again. These other reviews shocked me as well. Pls save your money because these expensive bikini's are not worth it.They do not have google reviews and know I know why.

Reply from Bayuthelabel
Terrible company - had to pay £60 import fees & if you need to return they make you as the customer ALSO pay the import fees to send back to them!! They also don’t cover any postage. You have to print out multiple of the same forms and fill them in multiple times - Really really slow at coming back to you also. Its as though they make it as difficult as possible to return items so that you don’t.

Reply from Bayuthelabel
2 weeks ago I placed an order after I received a restock alert (placed the order within 5 minutes).
Then a week (!) later I receive the message that I have canceled my order without any reason. I contacted customer service and they indicated that they had canceled the order due to too many sales. mistakes are of course possible, but bayu could have communicated this themselves... as a solution they indicate twice that the bikini has been restocked (which is not correct) and that I can place a pre-order (which is also not correct). Very poor customer service!

Reply from Bayuthelabel
The bikini I bought didn’t actually end up suiting me but their customer service was amazing! I had a a few problems (my fault) with posting and they were so so helpful and my refund was so quick! Would definitely buy from them again
I don't normally leave reviews but I was so impressed with the customer service/bikinis at Bayu the Label I decided to leave one. I highly reccomend shopping with Bayu. Their Bikinis are a dream and if you have any issues with your order the team are so helpful. It was so refreshing to deal with a brand that cares about their customer.
Communication is really easy and they answer emails within a few minutes. I ordered the wrong size and they changed it for the right size in a few minutes. Would recommend them!
Great comunication with customer service. Amazing product. Super fast shipping!
Great quality, the package arrived faster then I expected, and I receive compliments for my bikini every where I go.
Great costumer service, very good quality and fast delivery. Definitely order again!!
Designed by a privileged person who visited the Indonesian Islands, found an exotic word, rearranged the meaning of that word in order to be more marketable to the bourgeoisie back where she came from. Oh and it turns out that the word is actually the most common Javanese name despite her assertion that in Balinese it means powerful... It doesn't.
But hey, at least my name is all over her garms.
With all the different companies nowadays on the internet selling bikinis that not only don't look at all like the pictures but also are badly constructed with cheap material and basically you can wear one time taking the risk of ending up half naked on a public place ,bayu the label has beautiful unique bathing suits well costructed constructed
With great materials , not only that but their delivery service is extremely fast and they costumer service one of the best i have ever encountered
Prettiest bikinis I ever purchased. High quality fabrics and amazing customer service, can definitely recommend!
Lovely design and amazing fabrics. Good shipping times, really an amazing brand.
I have been buying bikinis from Bayu the Label since three years and thought I‘d finally give them the review they deserve. I never had a bad expererience with the label and also returned pieces before when I ordered different sizes to see what fits me best. Shipping has always been so quick that I usually have my package two days after placing my order (I live in Germany). Returns were also easy when I needed them and I got a refund very quickly. But aside from the great customer service I am just so in love with their products. The materials are always super high quality and very well made. They don‘t loose shape, stitches stay put but most of all - the cuts are fantastic for every body type. The fact that this brand does not disregard the fact that women come in all (beautiful) sizes only adds to my love for Bayu. I have been a loyal customer and will continue to buy from them!
I bought 2 bikini tops and I absolutely love them: beautiful package and good quality swimsuit! I'm based in France and I received the package super fast, like a week. Would definitely recommend!
I love my new bikini! The quality is also very good! I sent customer service a email to help me with the right size and they answered so quickly! Can’t wait for the new collection :)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.