Bayuthelabel Reviews 

207
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I first discovered Bayou The Label about four years ago through an Instagram post, and I’ve been a fan ever since. 🥰 Last summer, I ordered another absolutely beautiful bikini from you and rec... See more

Company replied

Rated 5 out of 5 stars

Have been loving bayu the label products for years (amazing designs and quality) but today I needed help from their customer support and they were extremely quick and helpful in resolving my issue (Zs... See more

Company replied

Rated 5 out of 5 stars

Hi Bayu Team, Thank you so much for your kind support and for making an exception regarding the late return. I really appreciate your understanding and flexibility in this situation. I’v... See more

Company replied

Rated 5 out of 5 stars

I’ve been a fan of this brand for a long time because the quality of their bikinis is always excellent. Unfortunately, my recent order got lost during delivery, but their customer service was incredib... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Bayu The Label is especially designed for the free-spirited, confident and fearless woman, that’s not afraid to make a statement wherever she is.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

207 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(207)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Sizing is wrong, retour een ramp

Sizing is wrong. Valt veels te klein. Medium kwaliteit. En die retour kosten: doe even normaaaaal

5 July 2024
Unprompted review
Bayuthelabel logo

Reply from Bayuthelabel

Beste Meike,
Dank voor je feedback en wat jammer om te lezen over uw slechte ervaring. Wij hanteren de standaard EU maten.
We hantere de retourkoste alleen als je minder dan €70 van je order behoudt na retouren. Hierdoor kunnen wij gratis verzending aanbieden en kunnen wij de prijzen van onze producten scherper maken.
Kunt u aub een email sturen naar customerservice@bayuthelabel.com? Wij helpen u graag verder om de perfect fit te kiezen. Soms valt een andere stijl net wat beter. We hopen u binnenkort naar volledige tevredenheid te kunnen helpen! Mvg, Team Bayu

Rated 1 out of 5 stars

Awful

Awful. Please don’t buy! They don’t refund and or reply to any messages! All in all I’m now £90 down!

12 June 2024
Unprompted review
Bayuthelabel logo

Reply from Bayuthelabel

Dear Megan Jest,
Thank you for your feedback and we are sorry to hear you apparantly had a bad experience. We actually always reply to emails at customerservice@bayuthelabel.com. Please send us an email there with explanation of what happened and we will try to solve this with you asap. Kind regards, Team Bayu

Rated 1 out of 5 stars

I was a loyal customer but they do not…

I was a loyal customer but they do not appreciate this. My order got lost in the mail and they made me pay for it. They offered me store credit for 50% of the order which means I can only order half a bikini with the chance again of not getting it delivered again. These other reviews shocked me as well. Pls save your money because these expensive bikini's are not worth it.They do not have google reviews and know I know why.

8 May 2024
Unprompted review
Bayuthelabel logo

Reply from Bayuthelabel

Dear Sel,
Thank you for your feedback and our apologies for any inconvenience we might have caused. Please send an email to customerservice@bayuthelabel.com with your name and ordernumber and we will try to solve this issue to your outmost satisfaction. Apologies again, we usually treat loyal customers very well so we dont know what went wrong here.
Kind regards,
Team Bayu

Rated 1 out of 5 stars

Terrible company

Terrible company - had to pay £60 import fees & if you need to return they make you as the customer ALSO pay the import fees to send back to them!! They also don’t cover any postage. You have to print out multiple of the same forms and fill them in multiple times - Really really slow at coming back to you also. Its as though they make it as difficult as possible to return items so that you don’t.

22 February 2024
Unprompted review
Bayuthelabel logo

Reply from Bayuthelabel

Dear Jess,
Thank you for your feedback and we are sorry to hear about your bad experience. We send all our parcels to the UK on DDP so we pay the import cost, so it seems something might have gone wrong here. Please email us to customerservice@bayuthelabel.com and we will do our best to solve this to your outmost satisfaction. Again, our apologies for this issue. Kind regards, Team Bayu

Rated 1 out of 5 stars

Order cancelled by Bayu

2 weeks ago I placed an order after I received a restock alert (placed the order within 5 minutes).

Then a week (!) later I receive the message that I have canceled my order without any reason. I contacted customer service and they indicated that they had canceled the order due to too many sales. mistakes are of course possible, but bayu could have communicated this themselves... as a solution they indicate twice that the bikini has been restocked (which is not correct) and that I can place a pre-order (which is also not correct). Very poor customer service!

15 November 2023
Unprompted review
Bayuthelabel logo

Reply from Bayuthelabel

Dear Jara,
Thank you for your feedback and our apologies that you experienced this. The restock email is automatic so it is correct, however, we see that customer order these items sometimes within seconds after its restocked so then it is sold out again.
That we canceled your order is indeed unacceptable! Please send and email to customerservice@bayuthelabel.com and we will do our best to solve this to your outmost satisfaction.
We look forward to your email.
Kind regards,
Team Bayu

Rated 5 out of 5 stars

Incredible customer service

The bikini I bought didn’t actually end up suiting me but their customer service was amazing! I had a a few problems (my fault) with posting and they were so so helpful and my refund was so quick! Would definitely buy from them again

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service/ bikinis

I don't normally leave reviews but I was so impressed with the customer service/bikinis at Bayu the Label I decided to leave one. I highly reccomend shopping with Bayu. Their Bikinis are a dream and if you have any issues with your order the team are so helpful. It was so refreshing to deal with a brand that cares about their customer.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Great communication

Communication is really easy and they answer emails within a few minutes. I ordered the wrong size and they changed it for the right size in a few minutes. Would recommend them!

10 June 2022
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, the package arrived faster then I expected, and I receive compliments for my bikini every where I go.

1 June 2021
Unprompted review
Rated 1 out of 5 stars

Culturally Appropriated brand

Designed by a privileged person who visited the Indonesian Islands, found an exotic word, rearranged the meaning of that word in order to be more marketable to the bourgeoisie back where she came from. Oh and it turns out that the word is actually the most common Javanese name despite her assertion that in Balinese it means powerful... It doesn't.

But hey, at least my name is all over her garms.

19 January 2021
Unprompted review
Rated 5 out of 5 stars

Love love love

With all the different companies nowadays on the internet selling bikinis that not only don't look at all like the pictures but also are badly constructed with cheap material and basically you can wear one time taking the risk of ending up half naked on a public place ,bayu the label has beautiful unique bathing suits well costructed constructed
With great materials , not only that but their delivery service is extremely fast and they costumer service one of the best i have ever encountered

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Prettiest bikinis I ever purchased. High quality fabrics and amazing customer service, can definitely recommend!

13 January 2021
Unprompted review
Rated 5 out of 5 stars

A brand that keeps it real

I have been buying bikinis from Bayu the Label since three years and thought I‘d finally give them the review they deserve. I never had a bad expererience with the label and also returned pieces before when I ordered different sizes to see what fits me best. Shipping has always been so quick that I usually have my package two days after placing my order (I live in Germany). Returns were also easy when I needed them and I got a refund very quickly. But aside from the great customer service I am just so in love with their products. The materials are always super high quality and very well made. They don‘t loose shape, stitches stay put but most of all - the cuts are fantastic for every body type. The fact that this brand does not disregard the fact that women come in all (beautiful) sizes only adds to my love for Bayu. I have been a loyal customer and will continue to buy from them!

26 June 2020
Unprompted review
Rated 5 out of 5 stars

I love my new bikini

I love my new bikini! The quality is also very good! I sent customer service a email to help me with the right size and they answered so quickly! Can’t wait for the new collection :)

22 January 2020
Unprompted review

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