I first discovered Bayou The Label about four years ago through an Instagram post, and I’ve been a fan ever since. 🥰 Last summer, I ordered another absolutely beautiful bikini from you and rec... See more
Company replied
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See what reviewers are saying
Have been loving bayu the label products for years (amazing designs and quality) but today I needed help from their customer support and they were extremely quick and helpful in resolving my issue (Zs... See more
Company replied
Hi Bayu Team, Thank you so much for your kind support and for making an exception regarding the late return. I really appreciate your understanding and flexibility in this situation. I’v... See more
Company replied
I’ve been a fan of this brand for a long time because the quality of their bikinis is always excellent. Unfortunately, my recent order got lost during delivery, but their customer service was incredib... See more
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Company details
Information provided by various external sources
Bayu The Label is especially designed for the free-spirited, confident and fearless woman, that’s not afraid to make a statement wherever she is.
Contact info
Netherlands
- bayuthelabel.com
4.3
Excellent
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
Exceptional customer service. Swift response and accommodating to my request. Love the bikini set. Can’t wait to wear it on my next trip.
(Size up maybe even two sizes if you have a large bust)
9 December 2025
Unprompted review
Reply from Bayuthelabel
Hi,
Thank you for your kind review.
We are happy to hear that you had a positive experience with us and that we were able to assist you with your request. Thank you for your support, and we hope you enjoy your Bayu items during your trip! <3
Warm regards,
Zsazsa - Team Bayu
Costumer service experience
With my last order it got delivered by my neighbors who turned out to be on holiday so while I reached out to bayu to help me locate the package, they were really nice and helpful with helping me locate my delivery. The thing that stood out for me the most was how friendly they were. I’ve been ordering many deliveries from different companies and I can tell you not all of them are so nice as bayu.
24 September 2025
Unprompted review
Reply from Bayuthelabel
Hi Christy,
Thank you so much for your kind words, we’re really happy to hear that we could help resolve this issue for you and that you felt supported throughout the process!
Warm regards,
Lara - Team Bayu
Do not buy if you are unsure of sizing…
Do not buy if you are unsure of sizing and want to return items from UK. I bought an XL which is apparently equivalent to fit a cup size E, which is false. Sizing is extremely small, now after paying £14 to ship the item with the post office, with attached invoices as requested, they have told me to pay another custom and duties fee of €90, which altogether is near enough the same as the two bikinis I originally ordered. Absolutely ridiculous. I will be reporting this through my bank.
23 September 2025
Unprompted review
Hi Bayu Team,
Hi Bayu Team,
Thank you so much for your kind support and for making an exception regarding the late return. I really appreciate your understanding and flexibility in this situation.
I’ve received the return link and everything is clear. I’m very happy with the service — thank you again for your help!
Best regards,
Linn
8 August 2025
Unprompted review
Reply from Bayuthelabel
Hi Linn,
Thank you so much for taking the time to share your experience with us! We hope you love your newest items <3
Thank you to the entire Bayu team for…
Thank you to the entire Bayu team for being so attentive and responsive, not to mention the quality of their products.
Nothing more to say but a heartfelt thank you ❤️
5 August 2025
Unprompted review
Reply from Bayuthelabel
Hi Carla,
Thank you for taking the time to share your kind review! We are very happy to hear that you're happy with our service and Items.
Warm Regards,
Team Bayu
Best bikini ever
Honnestly, I’ve never seen such a beautiful and flattering bikini. It was delivered in 24 hours and for real: I have never felt so good in a bikini as in this one. Will definitely order again (I even think those bikinis will be the only ones that I will be ordering from now on).
21 July 2025
Unprompted review
The most beautiful swimwear and amazing…
The most beautiful swimwear and amazing customer service! Specially thank you to Lara who sorted my issue very quickly despite the mess up with my return and was able to still refund my order and get it sorted quickly and efficiently, thank you so much x x
21 May 2025
Unprompted review
Reply from Bayuthelabel
Thank you Lauren! Sincerely appreciated.
Beware of returns and customs
Ordered for the first time, got sent a customs invoice for another £75 when I contacted the company they only offered a discount, I did not pay the fee but somehow it got delivered. Now I am trying to return it, and its going to cost me £45 to fedex it back. Do not waste your time or money!
13 May 2025
Unprompted review
Great customer service experience
Great customer service experience after a little default with a top that I bought. Would definitely recommend!
4 October 2024
Unprompted review
Perfect Experience
I was reluctant to order from this brand after reading these reviews… I needn’t have worried. I had a perfect experience.. I received an order confirmation E-Mail upon purchasing, shortly followed by a dispatch Message then subsequent messages from FedEx regarding delivery.. parcel arrived a day earlier than expected.. the bikini is everything I hoped it would be.. fabulous quality at a good price.
24 September 2024
Unprompted review
Careful, they make you pay when you want to send your order back
I wanted to send the item back as the sizing and fit was off and they made me pay 15€ for shipping it back from France to the Netherlands. Would not recommend…
16 September 2024
Unprompted review
Reply from Bayuthelabel
Dear Nimkit Lepcha,
Thank you for your feedback and apologies for the unfortunate costs. We pay more in shipping costs from France then what you pay for the return and since you wanted a 100% refund, we have to charge some costs to partially cover our losses. If you kept 2 items in your order you can get a free return! Next year we will reduce our international return shipping fees.
Kind regards,
Team Bayu
DO NOT BUY IF YOU'RE IN THE UK
Overpriced poor quality bikinis and even worse customer service. Bought a bikini, was poor quality (absolutely not worth the money) - had to pay over £30 in fees to return to Netherlands, they take on NO return costs for their customers. Now they have the nerve to tell me the bottoms are soiled when the protective sticker is on and they are clearly not soiled - I wish I took a picture before sending back. Scam company, 0 customer care - you'll loose half or all your money if you need to return from the UK. ZERO stars
30 July 2024
Unprompted review
Literally the best bikini I’ve ever…
Literally the best bikini I’ve ever bought. Meterial is amazing and fit is perfect so flattering!! Will deffo be stocking up on all these bikinis 🩷xxx
25 July 2024
Unprompted review
Great customer service
My package got lost by the postman, and the customer service helped finding a solution super fast! Will def buy again :)
22 July 2024
Unprompted review
Reply from Bayuthelabel
Dear ms. Shahar,
Thank you kindly for your amazing feedback, we sincerely appreciate it. Kind regards, Team Bayu
Best I’ve ever had !!!
Best I’ve ever had !!!!
Definitely purchase again
19 July 2024
Unprompted review
The best swimsuits
Amazing swimsuits!! Wear them all the time! The costumers service is fast, very communicative and easy to address, high quality fabric and so many beautiful designs.
I’m very satisfied with all of me purchases.
Highly recommended
19 July 2024
Unprompted review
Reply from Bayuthelabel
Dear Dani,
Thank you for your amazing feedback, we sincerely appreciate it! Kind regards, Team Bayu
Very satisfied
I finally found a good bikini fit, and quality is amazing!! So happy!! Thank you ❤️
12 July 2024
Unprompted review
Reply from Bayuthelabel
Dear ms. Johanna,
Thank you for the great feedback, we really appreciate it.
Kind regards, Team Bayu
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