Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particula... See more
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Review summary
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Reviews shaping this summary
Excellent service and I am very happy with my Jacket. It’s well made, has a practical internal pocket and is cotton lined. I did question whether it would be too short. My cotton knit vests I normall... See more
Company replied
I have bought from Baukjen before & I wasn’t disappointed with the quality of the clothing or the service & delivery! On time and easy to order on line! Just as described the pretty feminine shirt i... See more
Company replied
It is the first time I have ordered from Baukjen although admired the clothing for some time, as the prices are higher than what I usually spend but I can see why. The quality of the two items I pu... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.4
Excellent
30K reviews
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I ordered a deep khaki green blouse and…
I ordered a deep khaki green blouse and received one in pink. So a bit more attention to detail would be helpful as now I have to go through all the palaver of returning the item.
29 April 2026
Reply from Baukjen
Thank you for your feedback. We’re very sorry you have received the wrong colour blouse and understand the inconvenience caused. We’ll be feeding this back to our fulfilment team to help prevent it happening again. Please contact our customer service team so we can arrange this for you as quickly as possible. Kind Regards Tors
First time shopping with Baukjen
First time shopping with Baukjen, will not be my last. Excellent purchase & service. Thank you so much. Marilyn
29 April 2026
Reply from Baukjen
Thank you so much for your wonderful review. We really do appreciate you taking the time to review us and leaving such positive feedback on your first experience of shopping with us. Kind regards, Mani
Lovely cardigan and jeans- on trend and…
Lovely cardigan and jeans- on trend and comfortable. Great price in the sale.
29 April 2026
Reply from Baukjen
Thank you for the fantastic review. We are absolutely thrilled to hear that you're delighted with the style and quality of our garments, and that you enjoyed our sale. Warmest regards, Mani
Another great addition to my Baukjen collection
So pretty! And comfortable too. Beautiful design and soft, floaty fabric. Arrived swiftly too.
29 April 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted to hear that you're more than happy with your most recent addition to your Baukjen collection, thank you for your continued support. Warmest regards, Mani
Reply from Baukjen
Thank you for your wonderful feedback, Warm Regards Tors
Prompt delivery of an excellent product
28 April 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
The jacket is a very nice shape and…
The jacket is a very nice shape and material but I had to return mine as the colour ecru did not suit me.
(It would be very nice in white or denim blue…..)
28 April 2026
Reply from Baukjen
Thank you for your lovely review, we’ll be sure to pass these colours along to our design team, Warm Regards Tors
Incredible service when I had a…
Incredible service when I had a problem. Just replaced it and sent me a return for the old but send the new item regardless to help me. Will 100% buy from these guys again.
28 April 2026
Reply from Baukjen
Thank you for your wonderful review, Warm Regards Tors
Excellent service
I would happily order from this company again.
The dress I ordered arrived quickly and quality was great, although I’d typically prefer full or blended natural materials. Unfortunately, I needed to return as the style wasn’t right for me, and there was a small delay in the return being delivered (Evri), but my query was very promptly answered and with confirmation of a refund being processed straight away - unlike some other retailers who reply with promises of an ‘investigation’ etc. Thank you Suzanne for your help with the return. I also think the overall experience has been really positive - the emails / offers I’ve received since my order, the return options given were refreshingly creative in handling return costs, and the dress arrived carefully and sustainably packaged.
1 May 2026
Unprompted review
Reply from Baukjen
Thank you for such a wonderful and glowing review, and for sharing your experience of shopping with us. We are absolutely thrilled to hear that you're more than happy with the quality customer service you received from our lovely Suzanne. We look forward to serving you again. With warmest regards, Mani
First order from the company
First order from the company. Impressed with range, quality and speed of delivery.
Very pleased with the clothes.
24 April 2026
Reply from Baukjen
Dear Carlie,
Thank you for your glowing review!
Warm Regards- Kat
Love these t shirts
Love these t shirts. Great quality and fit well. Quick delivery and beautifully wrapped.
27 April 2026
Reply from Baukjen
Thank you for your wonderful review, Warm Regards Tors
All good blouse is lovely great colour…
All good blouse is lovely great colour and comfortable. Delivery could have been a bit quicker but otherwise all fine.
24 April 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regard Tors
Love these jeans
Love these jeans, my second pair.
They look different on me from the photographs.
I’m 5’2”, they are wider and full length on me.
Lovely soft denim that washes well just wished I bought them a few days later and got your 20% off!
27 April 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback on the Nola jeans. I will contact you directly with regard to a discount on this order. With kind regards, Mani
I love Baukjen
I love Baukjen! I have bought a number of things now some online and some from concession stores. Each piece has been beautifully made and is timeless. This time I purchased the navy pinstripe wool blend blazer. I had my eye on it for some time and then it sold out. However, during the 20% off deal I double checked to see if there may have been any returns and there was one in my size! Straight into basket. I’m a size 10 and it fits perfectly. I love it. Thank you Baukjen - I’ll be back soon 🙂
27 April 2026
Reply from Baukjen
Thank you for such a lovely 5 star review and the continued support - it is greatly appreciated! We are absolutely delighted to hear that you're more than happy with the quality of our garments and that you managed to successfully purchase the Carson Wool Blend Pinstripe Blazer in your size. We look forward to serving you again, with warmest regards, Mani.
Excellent service
I cannot praise this company enough as 2 questions I have asked about my order are dealt with immediately.
4 May 2026
Unprompted review
Reply from Baukjen
Thank you so much for your wonderful review. We really do appreciate you taking the time to review us and leaving such positive feedback with regard to the customer service you received from us. We are delighted we could assist when you had questions about your order. Kindest regards, Mani
Should have been 5 Stars
Hello you should have got 5 Stars because Suzanne was excellent. I have spoken to her before. She is warm and friendly and has great customer service and went out of her way to find a solution as she has done before.
Unfortunately, I marked you down to 4 stars because unfortunately the first member I contacted via the chat, although she was very polite, I requested an easy solution but she wasn't prepared to investigate . So rather than replace the missing belt from another garment, it was sorry, return the item or have 20% off. Suzanne was on the case and got clearance for this to happen and communicated all the way through.
23 April 2026
Reply from Baukjen
Thank you for taking the time to share your detailed feedback with us.
We’re delighted to hear about your positive experience with Suzanne. She truly embodies the level of care and dedication we aim to provide, and it’s great to know she was able to find a solution and keep you informed throughout.
At the same time, we’re sorry that your initial contact via chat didn’t meet your expectations. While we’re glad the interaction was polite, we understand how frustrating it can be when a solution isn’t fully explored from the outset. Your feedback highlights an important area for improvement, and we’ll be sharing this with the team to ensure we’re consistently looking for flexible, customer-focused resolutions.
Thank you again for your balanced and constructive comments—they really help us improve. We hope to provide you with a seamless 5-star experience next time.
Warm regards,
Gregg
Reply from Baukjen
Thank you for your feedback!
We’re delighted to hear you’re happy with the quality of our products and that your order arrived on time. We really appreciate you taking the time to share your experience.
We hope to welcome you back again soon!
Warm regards,
Gregg
My blouse is of the highest quality
My blouse is of the highest quality, both in style and colour.
My order was dispatched very quickly and I was kept informed at every stage of delivery.
I would recommend Baukjen highly and I intend to buy again from this company.
23 April 2026
Reply from Baukjen
Thank you for your wonderful review!
We’re so pleased to hear you’re happy with the quality, style, and colour of your blouse, and that you had a smooth delivery experience. Keeping our customers informed every step of the way is really important to us.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Warm regards,
Gregg
Very straightforward and easy
23 April 2026
Reply from Baukjen
Thank you for your feedback!
We’re delighted to hear you found your experience straightforward and easy—that’s exactly what we aim for. We really appreciate you taking the time to share your thoughts.
We hope to see you again soon.
Warm regards,
Gregg
Blue and white top
My top was delivered on time and I love it. The material is soft and really comfortable to wear. Beautiful design too.
24 April 2026
Reply from Baukjen
Thank you for your lovely review!
We’re so pleased to hear your top arrived on time and that you’re enjoying the soft, comfortable fabric and design. It’s great to know it’s a piece you love wearing.
We really appreciate your feedback and hope you enjoy it for a long time to come!
Warm regards,
Gregg
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