Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particula... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent service and I am very happy with my Jacket. It’s well made, has a practical internal pocket and is cotton lined. I did question whether it would be too short. My cotton knit vests I normall... See more
Company replied
I have bought from Baukjen before & I wasn’t disappointed with the quality of the clothing or the service & delivery! On time and easy to order on line! Just as described the pretty feminine shirt i... See more
Company replied
It is the first time I have ordered from Baukjen although admired the clothing for some time, as the prices are higher than what I usually spend but I can see why. The quality of the two items I pu... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.4
Excellent
30K reviews
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Both items were too big
Both items were too big - and I had checked the measurements online beforehand. It always seems that tops are too big and more fitted items, like dresses, are too small for me.
Also black top was cheapened by white zip.
5 May 2026
Reply from Baukjen
Thank you for your feedback to Baukjen, Warm Regards Tors
Ease of finding and selecting items and…
Ease of finding and selecting items and order process and delivery service
27 April 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback regarding your experience of shopping with us. Kind regards, Mani
Firstly I really like Baukjen clothing
Firstly I really like Baukjen clothing, good quality, washes well and true to size.
Secondly, their Customer Service Team are extremely efficient and helpful.
Thank you Baukjen ☺
12 May 2026
Unprompted review
Reply from Baukjen
Thank you for such a lovely review. We are absolutely delighted to hear that you're more than happy with the quality of our garments and the customer service you receive from us too. Thank you for your continued support. Warmest regards, Mani
Great brand & happy it’s available in Holland
Quick delivery, great quality, helpful size system. And above all, I love this brand. I’m so happy it’s available in Holland.
30 April 2026
Reply from Baukjen
Thank you for your wonderful review, Warm Regards Tors
Needed to contact customer care and…
Needed to contact customer care and they responded immediately with the problem solved.
29 April 2026
Reply from Baukjen
Thank you so much for your wonderful review. We really do appreciate you taking the time to review us and leaving such positive feedback on your experience of shopping with us and the customer service you received from us. Kind regards, Mani
Excellent product
Excellent product, good quality, met expectations and prompt delivery
28 April 2026
Reply from Baukjen
Thank you for the lovely review. We are absolutely delighted to hear that you're more than happy with the quality of our garments and the prompt delivery service you received. Warmest regards, Mani
The order arrived incomplete with one…
The order arrived incomplete with one item being not yet in stock. The fit of the rest of the order was inconsistent and so I kept only one item and had to return the rest. Over two weeks later I still haven’t had my refund. This is unacceptable and will put me off ordering again.
21 April 2026
Reply from Baukjen
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had, this is not the level of service we aim to provide. We sincerely apologise for the delays and any inconvenience caused. With warmest regards,
Reply from Baukjen
Thank you for the review and feedback. We are so sorry to hear of your experience, I will contact you separately to provide assistance. Kindest regards, Mani.
Quality
As always a good service, lovely quality items that fit perfectly Highly recommend
1 May 2026
Reply from Baukjen
Thank you for such a lovely review. We are absolutely delighted to hear that you're more than happy with the quality and fit of our garments, and the overall service you continue to receive from us. Warmest regards, Mani
It’s lovely
1 May 2026
Reply from Baukjen
Thank you so much for your 5 star review. We really do appreciate you taking the time to share such positive feedback. Kind regards, Mani
Reply from Baukjen
Thank you so much for your wonderful review. We really do appreciate you taking the time to review us, and leaving such positive feedback about the packaging, and your favourite black trousers. Kind regards, Mani
Needed advice on return
Needed advice on return. Person I spoke to was charming and very helpful.
28 April 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted to hear that you're more than happy with the quality customer service you received from us when you needed help with your return. Warmest regards, Mani
I did my order on the phone…the girl…
I did my order on the phone…the girl was as helpful as possible but the size was a 6 so a bit small..I should have gone with an 8…it would have fitted better.
The delivery took a week…the van driver rang my bell & left the package on the doorstep! I gave a safe place too, it was ignored. I live in a house so he should have waited!
I was in at the time thank goodness) He didn’t wait for a second. Parcels are being snatched all the time…so he should have waited for me to open the door!
27 April 2026
Reply from Baukjen
Thank you very much for your feedback and information, Kind Regards Tors
As usual beautiful blouse and such a…
As usual beautiful blouse and such a soft lovely tee shirt. Easy to order, true to size and great value.
30 April 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Clear and lovely website! Great Products! Great Service!
Clear and lovely website, easy to order, good communications, quick delivery and well wrapped! Great products! Great service!
27 April 2026
Reply from Baukjen
Thank you for your wonderful review and feedback, Warm Regards Tors
Great company Fast efficient ordering process and…
Fast efficient ordering process and delivery
27 April 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
It’s a lovely skirt made with quality…
It’s a lovely skirt made with quality material and a great design . It sits well but, with elasticated waist, is very comfy too.
30 April 2026
Reply from Baukjen
Thank you for such a wonderful review. We are thrilled to hear that you're more than happy with the style and quality of your skirt. Warmest regards, Mani
Reply from Baukjen
Thank you for such a lovely review. We are absolutely delighted to hear that you're more than happy with the quality of your jacket and the overall service you received. Warmest regards, Mani
Superb Jacket - now have 2 -Black & White
A fantastic jacket Great weight for Spring/ Summer.
The material is beautiful & the jacket is well made.
It is a very stylish casual jacket.
30 April 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback on the jackets you've purchased. With kind regards, Mani
Beautiful top exactly like the picture
Beautiful top exactly like the picture. Fit true to size. Quick delivery, good communication.
30 April 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the quality of our garments and the overall service you received. Warmest regards, Mani
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