Bauhaus Movement Reviews 

Despite paying just short of 7000euros for tables and a rug we have received nothing. Numerous emails (at least 4) have reassured us that it is on its way. Coming up to 12 months now. The legal process for people outside the EU is tedious. Don’t risk it, would be my advice.

scammers! under no circumstances NEVER ORDER ANYTHING FROM THEM! I ordered a chess set, which they promised to send within 1-2 weeks, more than three weeks have passed. could I have waited longer? yes, of course, if I hadn't come across reviews on the Internet that they are deceiving and never send anything! RETURN MY MONEY IMMEDIATELY OTHERWISE I WILL GO TO COURT! and I will glorify you on ALL possible Internet resources!

UPDATE: Yes Bauhaus I am asking for a full refund, I have re-sent my request via email today and am writing right after your reply here! Waiting, thanks

UPDATE: no refund yet - 2024-12-17

UPDATE: no refund yet - 2025-01-13

UPDATE: no refund yet - 2025-02-07!!!

UPDATE: no refund - 2025-03-24

UPDATE: 2025-04-01 received:

“Dear Olga,

I hope you have been fine.

Your refund is a top priority for us and is listed very high in terms of things we want to get done with soon!
I know it has been a long time and despite our efforts of regaining your trust and proffer the initial item instead of a refund, we had agreed on issuing out a refund as well.
That is why we are dedicated to make you happy and solve this unbearable situation, giving you back the money and you deleting your review on Trustpilot.

I will talk to my team again and try to make this happen this week.
Hopefully, everything will go accordingly this time.

Talk soon and thank you for your patience,

Ela“

UPDATE: still no refund - 2025-05-02

I would not recommend buying anything from this business. They are either extremely incompetent or it's a front for a scam. I bought a chess set at the end of January at the beginning of this year and I should've known something was off when they said they no longer were taking credit cards or did Paypal. They make you do a wire transfer. Anyways, the chess set was ordered and I wired them the money. They said that it would take about a week for the item to ship out. A week passed and I don't hear an update from them so I reach out and they said they are still working on it. Another week passes... still nothing from them, so I reach out again and still nothing. This would become a reoccurring theme. Instead of them doing the courtesy of reaching out and providing updates on your order, you're expected to constantly follow up with them or they're hoping that you'd forget and even when you follow up with them, it isn't the standard 3-5 business days of when they will get back to you. Sometimes it will take them a week or two to respond.

During this time I dealt with two people, Ela Jensen and Niklas Halver. I first had the displeasure of dealing with Ela Jansen. On February 19th of this year, Ela said that my order would be shipping out that week. Keep in mind that I sent payment on January 30th and kept trying to get an answer from them of when they would ship. A whole week passed and I asked them what's the status on February 15th. I don't hear a response from Ela until Feb 19th and Ela keeps insisting that the order would be shipped out soon and is checking in with her "colleagues" on what the status was. I follow up again on February 24th and I don't hear from Ela until March 1st. Again, same song and dance and no idea of when or what is happening with my order. I keep giving them about a week to respond and it's now March 18th and Ela suddenly becomes ill and has no idea if anyone else from the company has reached out and tried to reassure me that the order would be shipping out that week. It's been 2 months now since i've placed the order and still no idea of what is happening. I keep trying to follow up with Ela and at this point, I just want a refund. I got no response from Ela for about another week until Niklas Halver reached out.

I get a response from Niklas, who would be taking over for my order from Ela. Niklas responds with how the team is getting my order out soon and giving them more time before "calling it quits". ANOTHER week passes, and it's now April. I try to ask for a status update and still nothing for another week. Niklas, makes up an excuse about the confusion and says on April 3rd that I should've received a tracking number by now. WHAT A JOKE. I tell Niklas I haven't received a shipping number. I don't hear back from him until May. So a whole month goes by and its radio silence from this company. On May 1st, Niklas conveniently tells me that they tried to ship my order via DHL but it got sent back to their warehouse. During that time, I didn't hear from them, I asked them for tracking information or for any sort of documentation that proves that they sent out the package and heard nothing from them. SO there is no way of proving what Niklas is saying about "item being sent back" being true. He's just lying at that point. They say they will try again and the same story plays out again. No tracking info. Nothing for almost an entire month and we are now into June. No tracking number, no refund, no clarity from either Niklas or Ela. It is now June 24th and Niklas tells me that he is sure the package is still in their warehouse. So what were they doing during that time back in May when they said that they would try to ship it out after a "failed attempt through DHL" the first time? It's been over 5 months and no movement on the order. I just wanted a refund that I am entitled to since they never fulfilled my order. Should be an easy process right? NOPE.

It's July 6th and Niklas tells me that he can't process my refund yet because actually the order was sent out again. ARE YOU KIDDING ME? They're really pulling out all the excuses from their butts at this point. This goes on for another two months. Niklas all of sudden goes on travel and now I'm back to dealing with Ela again.

I would recommend calling your bank immediately to get your money back or seek legal advice.

UPDATE 10/24/24: Still no "immediate" refund.

UPDATE 11/01/24: Still no refund. My case got turned over to Marie, who has been handling it for the past week only "get ill". Now Clara is handling it but responding to me with Marie's email.

UPDATE 01/17/2025: I gave them the relevant IBAN info and still no refund.

UPDATE 02/22/2025: Still no refund. More than a year since the order was made. Still no resolution.

UPDATE 04/07/25. No refund & now the person helping me is on leave. It shouldnt take a year to process a refund.

The chess set is amazing. A masterpiece that has symbolic meanings in every piece of it. I loved it. The quality is undoubted, and the set looks chic. Besides the set, Bauhaus is another level of quality. I had a trouble with the custom service of my country, as it would be internationally shipped. But the sales department made every effort and kindness to solve the problem and they were very patient even I was very anxious.

I wish I was more informed before buying anything there. This shop exceeded my worst expectations: knowing that in Germany it is better to order something in advance, in this store I waited for a chess set by Josef Hartwig for more than 2 months instead of the promised 10 days of delivery. Which is a problem if you planned it as a gift for a certain date.
All communication was a waste of time. They write very polite emails with promises of soon delivery, but nothing is resolved. I finally asked for a refund and guess what? Only promises, but no action on the refund.
Now I am initiating a chargeback with my bank and seeking legal advice instead of doing my own thing. So beware.

It has been almost a year since I paid for the offered product worth approximately 200€. The result of endless and unproductive communication is the feeling that the e-shop had no intention of delivering the product, let alone refunding the money as we agreed months ago. So instead of something as simple as a purchase or a refund, you are forced to pursue legal action.

Update: It is August 16, 2024, and I still have not received either a refund or the product…

Update: It is September 23, 2024, and I still have not received either a refund or the product…

Update: It is September 26, 2024 - I received a full refund along with an apology and an offer of further compensation. As a result, I have no outstanding issues, and everything has been successfully resolved

A wonderful book, very fine publication. We are delighted with it, thankyou Bauhaus Movement Shop!
Also very impressed and happy with excellent communication from your team, and fast delivery to Aotearoa New Zealand!

Although a delay issue regarding the delivery procedure arose the communication with sales shop was constantly and the problem solved. The issue was due to DHL.

I was very happy with the helpful and prompt service and product.

Don’t ever shop here! I was asked to pay for an item in advance. The item never arrived, and the sales manager has, in spite of frequent mails, failed to provide me with the slightest documentation that they have ordered it from their supplier. I’m on the verge of taking legal action.

My delivery problem has now been resolved by Bauhaus Movement rearranging the delivery so that the item will be delivered into my home in London. The problem arose from a misunderstanding by the third party manufacturer of the item. We are delighted with our purchase.

I am absolutely thrilled with the Bauhaus products! I was particularly impressed by the "Less is more" bag - it's simply amazing. Every product in the online shop exudes this unique Bauhaus aesthetic that is modern and timeless at the same time. The quality and design of the items are truly outstanding and I can only recommend everyone to come and see for themselves. A great shopping experience for anyone who values style and history.

upper level of creativity with exclusive quality in combination with a trustfull transaction is hard to find. Therefore I would like to add this description to bauhaus cause it deserves it the most.

Thank you!

It was a great experience to buy from the Bauhaus Movement shop. I am very satisfied with the books, the CDs and the 2 Less is more Tote bags.
Thank you for delivering and sending to Denmark.

Prompt service and delivery. I purchased a framed A3 print which I feel was overpriced. In hindsight I should have ordered an A3 print which was considerably cheaper and purchased a black IKEA frame.

Quality of print itself was excellent.

I ordered and payed for a watch in November , received it in the end in Jan. Communication was very irregular.
A lot of the communication was strange, I lost confidence. I tried and asked for contact via telephone . This was approved and not answered, you never phoned back .
Lot of excuses all the time. First the watch could not be found, then the box was missing , then I was asked if I wanted a red one as well. Then there was problem with the post, when I did not expect it anymore I suddenly received it. Watch does not fit in box properly . I still do not trust the whole situation. My pleasure of ordening and of having a nice gift/ present was also way

Very nice transaction, I asked for an item that had been sold out, and BM proposed me the piece from a display. It was just before Christmas and parcel was delivered soon after. With plenty of gifts!

Paid in August and not yet received the package. A lot of emails trying to explain and WITH promises of soon delivery- but still in December there is no package…. This doesn’t feel honest.
January 2024. Watch received, thank you

INCOMPETENT or SCAM, it's hard to tell, Ordered a blanket for approx' £160 in March of 2023, 6 months later after many email exchanges, finally gave up and asked for a refund as nothing had arrived, was assured refund would be immediate, one month later, still nothing. So my advice would be AVOID AT ALL COSTS. Order was no' 3345, if anyone at the company wants to resolve the issue. Top Tip: they're middle men, so order stuff from the original company if you can, blankets come from ZigZagZurich.