Bathrooms At Source Reviews 14

Kate and Sarah - and the wider team were just phenomenal. Sarah was like the ChatGPT of tiles, I showed her a picture and she could rhyme of the style, likely manufacture and ‘veining’ based purely on looks.. Not a bad party trick!

They sorted out my order and had it delivered in 3 days. After delivery they called me twice to confirm all ok and if they matched - just above and beyond.

Wonderful to support a small local business too. Thank you TilesAtSource!

Thank you to Marc and the team for making it all work out for us! Really reliable team, very good communication throughout. Big thank you for being so kind to us.

Product listing stated delivery in 1-2 working days. It still says that. Immediately after purchase the order status stated 2-4 days. The item was eventually delivered after 7 working days. Zero communication at any stage.

Product was fine. But by the time it arrived the fitter had started and finished the entire bathroom and gone to their next job.

Other websites list this item with a 7 day lead time. I needed it quickly and ordered from Bathrooms At Source specifically because of their stated delivery time.

It’s just complete lies from Bathrooms At Source to secure the business.

Great family business and professional service, went to their showroom to order a new shower room and was impressed that they also had a tiles shop over the road!
Lovely!!

I Def recommend..

Further to my previous 1 star review the owners B@S have made a huge effort to make a mends for the issues that were encountered during our order. They have conducted a thorough enquiry and offered a sincere apology. Sadly at the time of our order they were facing serious unforeseen difficulties that could not have been predicted. There were issues that were not a result of these difficulties however they have learnt from these. Happily the end result for our bathroom is very very good, just an we had hoped and it was good value for money. I am unable to take down or amend my previous review so just wanted to write a part 2 so that the full picture is available to future clients.

Please do not use this company. We spent a large amount of money with them on a high spec bathroom after personal recommendation. They did not order items in a timely fashion, they insisted they had delivered items that they hadn't (76kg bath), they delivered damaged goods and hoped we wouldn't notice/claimed we were incorrect (7 attempts at an undamaged shower tray). They refused to be accountable for any of the above siting their suppliers. After pushing i got a very small discount. But they worst part of the whole experience was the patronising and unprofessional attitude of the manager. I would not recommend this company to my worst enemy, avoid if you value your sanity.

Have now bought my second bathroom with Bathrooms at source and i cannot recommend them enough.
Incredibly professional, friendly and an utter delight to deal with.
They have helped me start to finish in picking the sanitaryware to the colour schemes for the tiles - having the tile shop opposite made it incredibly easy, even got tiles for my kitchen while i was there.

Thanks again guys, will be back for my en-suite near Christmas

REFERENCE: Bathrooms At Source Ltd Order #30580 - Roper Rhodes bathroom wall cabinet

I purchased a Roper Rhodes a bathroom wall cabinet from Bathrooms At Source Ltd. At the point of purchase I paid £652.50.

The product was damaged - the right side mirror door was in shards all along the edge. The cabinet was delivered by DPD on 17th February 2022 and the packaging was intact all over. It was delivered on a wooden pallet. Our electrician - who was delayed in coming to fix the cabinet due to having caught Covid - arrived on the 15th March and opened the package - only to find out that the door was broken. He spoke on the phone to the Bathrooms at Source Sales personnel who "agreed to send a replacement door for the cabinet as the rest of the cabinet is fine and will be an easy swap over of the broken door with new door". When the replacement door arrived on 23rd March 2022, it was nothing but easy to swap over. The electrician spent over two hours on phone trying to follow the technician's instructions via the loudspeaker. We had to pay his labour per hour (£100). The door is not properly aligned after all this. The seller agreed to pay £50 as a "goodwill gesture". The Sales Manager sent an email saying: "The product was not faulty it was damaged. We require any damages to be reported within 24 hours of receiving any products . As you can understand we are not able to ascertain when and where the damage happened. As the damage was reported two weeks after delivery, Roper Rhodes agreed to send a replacement door FOC as a gesture of goodwill. I understand your fitter had to come back and also experienced issues fitting the replacement door. Again if the products had been checked upon arrival this would have been avoided.” The experienced electrician had told us NOT to open the package until he comes to fit it. Our young daughter was dying at home (died on 7th April) and nobody even went to the room where the large package was on the floor. I understand that according to Customer Rights 2015 he/she can return the item and request a refund or a replacement within 30 days of receiving the goods. Yet, the Sales person at Bathrooms at Source claims that it should have been opened within 24 hours and the damage reported. The company also refused to pay the return fees which would have been around £90.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Bathrooms At Source Ltd that goods be as described, fit for purpose and of satisfactory quality.

Order a glass shower slider and end panel, 1400mm long. They phoned to tell me that it cannot be delivered as it's too large and cancelled the order. Pretty shoddy service selling something you can't deliver.

Ordered goods never arrived. No comms. No reply to e-mail. Online chat "snoozing" Eventually spoke to someone. Refund issued with no explanation. Poor.

Ordered online and no confirmation of the order, but it arrived a few days later anyway. Good product and competitive prices

Simon is incredibly helpful with his knowledge, advice and cooperative nature.
He made sure I had everything I needed, without ever trying to 'up-sell'.
Gorgeous products, very swift delivery and seamless returns process.
Can't recommend enough, Thank you!

Bathrooms at Source gave good advice for renovating my bathrooms and went to alot of effort to find the right materials at a good price. They are very knowledgeable about the products. I was very happy with the service they provided.

Great service. Very prompt and good prices. I called on a Monday afternoon for some final accessories to complete my house renovation and the had then with me on site by Wednesday. The products, Sonia Tecno Project, are high quality Spanish brass that has been chromed and look super. Better than the internet photos, which is unusual!