Bathroom Outlet Reviews 

505
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff, explaining that professional guidance makes selecting the right bathroom fixtures remarkably easy. Shoppers also heavily highlight the fantastic overall product quality, very competitive prices, and extremely prompt delivery services. People consistently mention that customer support teams go above and beyond to answer questions and resolve inquiries swiftly. However, some reviewers noted occasional delivery delays or specific instances where orders took longer than initially expected. A few people also mentioned encountering minor setbacks, such as receiving incorrect parts or experiencing occasional product discrepancies.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting excellent quality and a great... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and efficiency... See more

Delivery service

Consumers find delivery service to be positive and reliable, consistently praising the prompt arrival of... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and reliable support from the team.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend. Ciaran replied to my queries very fast. He organised for my purchase to be made available for pick up by a courier in one hour. Much appreciated after I was let down by another... See more

Company replied

Rated 5 out of 5 stars

Great selection of products. Finally found a pair of long nose basin taps, so water no longer drips down the inside of the basin & I can wash my hands with pleasure. Great service & communication th... See more

Company replied

Rated 5 out of 5 stars

I have just ordered from Mick at Bathroom Outlet - what can I say, a complete gent! Not pushy at all, just really helpful and happy to talk me through options relating to my bathroom needs for my new... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Mick at Bathroom Outlet! We purchased various products online and Mick was so helpful throughout the whole process. He was brilliant over the phone, saw the... See more

Company replied



Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Do-it-Yourself Shop
  4. Flooring Store
  5. Home Improvement Store
  6. Tile Store

Written by the company

Bathroom Outlet is a proudly Irish, family-run online bathrooms retailer with over 30 years of industry experience. We offer high-quality bathroom products for collection or delivery anywhere in Ireland, with all orders dispatched from our Sandyford, Dublin warehouse. Bathroom Outlet was founded to make premium branded bathroom products more accessible online in Ireland - at competitive prices. In addition to serving residential customers, we work closely with architects, interior designers, developers, builders, and plumbers to deliver tailored bathroom solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(505)

237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bug shout out to James in delivery’s

Really appreciate the quick response to my query. It was a pleasure to deal with a HUMAN over the phone that can sort issues out really quickly.
The people working in delivery's and the warehouse were so lovely to deal with.
Thank you James for making my experience so easy! 🤗

10 February 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks so much for the review, Ash. We're delighted to hear about your experience and will be sure to pass your kind words on to James and the delivery and warehouse teams. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Very happy with the products too although they are not installed just yet as I am in the middle of renovating my bathroom.

29 January 2026
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks for the review, Sandra. Best of luck with the renovation, and we hope you love everything once it's installed.

Rated 4 out of 5 stars

Had an issue with the product after…

Had an issue with the product after delivery but it was quickly resolved. Delivery was very fast, and the customer service is excellent

27 January 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks for your review, Andreea. We're glad the issue was resolved quickly and that you were happy with our delivery and customer service - we really appreciate the feedback.

Rated 5 out of 5 stars

Great product

Great product, super fast delivery

29 January 2026
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks for the review, Theresa. We're delighted you were happy with the product and our fast delivery.

Rated 3 out of 5 stars

Item as ordered but unsatisfactory delivery

Item arrived in good condition and as ordered but the delivery was not satisfactory. Despite stating that I live in an apartment while ordering and when the attendant called to confirm delivery date, the delivery driver arrived and said he cannot even bring the item inside the building, never mind to the apartment I live in.
This should have been explained at time of ordering.

28 January 2026
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Mick was very helpful and my bathroom sink was ready quickly with no issues at all.

29 January 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks so much for the review, Elaine. We're delighted to hear you had a great experience and that Mick was able to help.

Rated 4 out of 5 stars

Too much packaging!!

The only reason I'm giving 4 stars is that the packaging was ridiculous! I ordered 4 bathroom tap aerator which is max 8cm diameter and plastic (very light) and they sent it to me in a 35x24cm cardboard box with more packaging inside! It could have been sent in one small envelope. Please consider the environment !!

23 January 2026
Bathroom Outlet logo

Reply from Bathroom Outlet

Thank you for your feedback and for the review. We appreciate you highlighting this and take your comments on packaging and environmental impact seriously. Your feedback has been shared with the team.

Rated 5 out of 5 stars

Bathroom Outlet price was reasonable…

Bathroom Outlet price was reasonable .Postage was not extra .Service and communication was excellent . Highly recommended here .Thanks to all. John.

15 January 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks very much for the review, John. We really appreciate the recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

All good

All good, online order and pickup in person.

15 January 2026
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks for the review, Goran. We're glad everything went smoothly with your order. We appreciate your feedback and hope to see you again soon.

Rated 5 out of 5 stars

Great site for all your bathroom needs

Great site for all your bathroom needs, huge range of stock, with the majority of it dispatched in 48 hrs.
I spoke to Ciarán, who answered all my questions I had on the differences between a couple of shower trays and I was also able to place an order over the phone and pay via a payment link sent direct to my inbox, I will absolutely shop here again

27 January 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks so much for the review, Mark. We're delighted to hear you had a great experience and that Ciarán was able to help you choose the right tray. We really appreciate your kind words and look forward to seeing you again.

Rated 5 out of 5 stars

I think bathroom outlet were great the…

I think bathroom outlet were great the way they took the time to email with to make sure I had ordered the correct flusher for my toilet on line before just sending out would definitely order again from this company

10 January 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thank you, Michelle. We're delighted our team could help make sure you had the right item. We really appreciate your kind words and look forward to helping you again soon.

Rated 5 out of 5 stars

Lots of patience and helpful!

Ciaran had Lots of patience dealing with me and helping me find the right fittings for me. I even returned one and there wqs no hassle at all. Higly recommended!! Will buy from them again

15 December 2025
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thanks so much for the lovely review. We're delighted Ciaran could help and that everything was hassle-free. We really appreciate the recommendation.

Rated 5 out of 5 stars

Great staff

Good product affordable price

7 January 2026
Bathroom Outlet logo

Reply from Bathroom Outlet

Many thanks for the review. We're delighted you found our team helpful and our products good value.

Rated 5 out of 5 stars

Outstanding Service from Start to Finish

I was trying to source a part for a 16 year old shower that had broken. Mick liaised with me throughout and he was so professional, efficient, and genuinely offered an excellent service. Overall, a pleasure to deal with.

9 January 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thank you so much for your kind review, Helen. We're delighted to hear Mick was able to help source the part and support you throughout - we'll be sure to pass on your lovely feedback. It was a pleasure to help and we really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Misleading Marketing and 'Free Delivery' Deduction

I’m dissatisfied with my experience with this company. This was my first online order with them, and I wanted to return the item immediately after delivery. I was prepared to return it to their warehouse, despite living about 100+ km away.

However, I was surprised to learn they intend to deduct €49.99 from my refund to cover “free delivery” that was advertised at checkout. I don’t believe this was made clear at the point of purchase, and I plan to raise this with the CCPC.

I also feel the advertising is misleading. A “December sale” was promoted as ending on 31 December, yet it appears to be continuing, and the item I purchased—believing the price would increase in January—is still listed at the same price. This created unnecessary urgency and influenced my decision to buy, and I can now see better offers elsewhere.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had a really complicated request for a shower unit that is for an attic conversion so its a low height. Monika has gone above and beyond to help me. Contacting suppliers and getting quotes for me. Alex and Ciaran were also fielding calls for me. Its such a nice personable place to call and they really do everything to help.

7 January 2026
Unprompted review
Bathroom Outlet logo

Reply from Bathroom Outlet

Thank you so much for your lovely review, Simone. We're delighted to hear that Monika, Alex and Ciaran were able to help and make the process easier for you. We really appreciate your kind words and wish you every success with your attic conversion.

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