BassBros Reviews 

300
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members and the wonderful personalized advice provided when selecting various musical instruments. Many buyers note that all purchases are handled with absolute professionalism and extreme care from start to finish. Consumers also note the remarkably fast shipping and the excellent condition of the items upon arrival at their destination. People deeply appreciate the smooth trade-in process and the truly welcoming atmosphere experienced at the physical retail showroom. Shoppers consistently recommend these reliable services to others looking for quality gear and dependable support.

What people talk about most

Product

Consumers find product quality and selection to be exceptionally positive, praising the impressive variety of... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep expertise and welcoming,... See more

Service

People report positive experiences with service, often highlighting friendly staff and great advice.... See more

Quality

Reviewers highlight great satisfaction regarding quality, noting that instruments arrive in excellent... See more

Delivery service

Reviewers express high satisfaction with the delivery service, noting that orders are shipped promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try. worth booking an appointment so you can try the guitars, other... See more

Rated 5 out of 5 stars

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased... See more

Rated 5 out of 5 stars

Stumbeled across BassBros by accident when I was looking to step up from my Ibanez Talman. Spotted an immaculate 2021 Fender Player Jazz Fretless on their website at a very reasonable price. After a q... See more

Rated 5 out of 5 stars

I have just bought another wonderful instrument from Bassbros. It had been set up exactly to my requirements and also included a new set of strings. We had some problems with the electrics, but Jack w... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

300 reviews

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No recent history of asking for reviews

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5.0

All reviews

(300)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Bass Retailer

Bought from Will as few times now.

Best bass retailer, bar none. Amazing all round service, Will really cares about his customer care and reputation.

You won’t leave empty handed! 🤘

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Great to deal with

Great to deal with, bass exactly as described and beautifully set up. Hard to put down to write this. Easy and friendly communications. One Slap-happy customer.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience from first contact to purchase. Was very accommodating with booking an appointment at the showroom and lots of time to play the bass without being rushed. Also provided a string change and set up on site. Thankyou!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Bass Upgrade

I came back to playing music after decades off and wanted to upgrade from my starter bass.
I messaged with BassBros whilst I decided, and they held a bass for me while I arranged a visit and even took my old ones in Part Exchange. They were helpful, knowledgeable and supportive throughout.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Great service.

10/10 Great service.
Extremely quick dispatch and delivery time with bass guitar well packed and protected.
Communication was fast and friendly.
Would absolutely buy from BassBros again and recommend to friends.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

2018 Geddy Lee 2018 Jazz bass

Bought a Geddy Lee 2018 Jazz bass which was in great shape and set up perfectly just as I like it by Bassbros- these guys do really care that you get exactly what you want. Lovely Fender hard case came with it too - these retail even second hand over £100 so I was more than pleased with everything- ordered Sunday and arrived well packed by 9.30 on Wednesday morning. Great people to deal with at BassBros! Thank you so much!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

BassBros - BassPros

After seeing a bass on sale I contacted Will with some Qs and he got back to me promptly with the info. Delivery was super quick and the bass was set up superbly on arrival. I'd recommend BassBros to anyone seeking a quality bass.
Thanks Will!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Bassbros was excellent end to end with…

Bassbros was excellent end to end with a part exchange of my bass for another bass guitar. It arrived next day and was fully set up as discussed and ready to play. The quality of the bass was as expected, in fact it surpassed expectations! I would highly recommend Bassbros their service, helpfulness and quality of product was first class,….A****

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Will is a great guy to deal with and…

Will is a great guy to deal with and Bass Broa has a brilliant range of basses.
I appreciated that it’s also a great environment to try and compare instruments before making a decision , in my case I was determined to get a particular bass but came away with something that I felt was better ( a 79 Musicman Sabre in fabulous condition ! )
Would definitely recommend to anyone that’s interested in bass guitars !!!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service …

Fabulous bass all setup well (something many sellers fail to do nowadays) and excellent service all round. This is now my 2nd bass purchase from BassBros over last couple years and service has been top notch on both occasions & so I would highly recommend them to anyone, many thanks Will

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I saw a bass I'd wanted for years on…

I saw a bass I'd wanted for years on bass Bros, I contacted them offering a couple of basses I'd owned for a while, we agreed a deal, I boxed my basses up ready & they arranged collection. The basses were collected as promised & delivered the next day, they shipped their bass out on the day I requested & it was delivered the next day. I'm delighted with my new bass & I can't praise Bassbros & especially Will enough. Great service, great products!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Bought a Dingwall bass from Will in a part ex deal, excellent comms, fair price and guitar exactly as described. He even sent me an extra box for shipping another guitar. Top service, would not hesitate to deal with BassBros again in the future.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Made my first visit to BassBros…

Made my first visit to BassBros yesterday. Really helpful and friendly.. Had a good look round and came away with an excellent PB70. Actually went to buy a PB62 but really liked the pickup on the PB70, incredibly clear and powerful. Thanks guys,I’ll be back 👍

18 July 2024
Unprompted review

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