BassBros Reviews 

300
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members and the wonderful personalized advice provided when selecting various musical instruments. Many buyers note that all purchases are handled with absolute professionalism and extreme care from start to finish. Consumers also note the remarkably fast shipping and the excellent condition of the items upon arrival at their destination. People deeply appreciate the smooth trade-in process and the truly welcoming atmosphere experienced at the physical retail showroom. Shoppers consistently recommend these reliable services to others looking for quality gear and dependable support.

What people talk about most

Product

Consumers find product quality and selection to be exceptionally positive, praising the impressive variety of... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep expertise and welcoming,... See more

Service

People report positive experiences with service, often highlighting friendly staff and great advice.... See more

Quality

Reviewers highlight great satisfaction regarding quality, noting that instruments arrive in excellent... See more

Delivery service

Reviewers express high satisfaction with the delivery service, noting that orders are shipped promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try. worth booking an appointment so you can try the guitars, other... See more

Rated 5 out of 5 stars

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased... See more

Rated 5 out of 5 stars

Stumbeled across BassBros by accident when I was looking to step up from my Ibanez Talman. Spotted an immaculate 2021 Fender Player Jazz Fretless on their website at a very reasonable price. After a q... See more

Rated 5 out of 5 stars

I have just bought another wonderful instrument from Bassbros. It had been set up exactly to my requirements and also included a new set of strings. We had some problems with the electrics, but Jack w... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(300)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently bought a rickenbacker 4003…

I recently bought a rickenbacker 4003 2005 , the bass was a couple of Hundred cheaper than I had seen them, and when it arrived (3 days) it was absolutely mint, the set up they did for me was as I like it, I recommend Bass bros too anyone.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

The instrument was well described…

The instrument was well described online. Spoke with Will who told me a bit more about it. The transaction was straightforward, and it was sent by courier the next morning. The bass plays really well. I am very happy with the instrument and BassBros. Thank you!

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Bassbros

Bassbros , Where do I start ? ,
Will is a very good no nonsense person to deal with .
I have bought six plus basses from him over a two year period and they have all been top notch and most importantly reasonably priced !.
The first bass I bought was a Fender PB57 MIJ and he personally delivered it himself and is also always willing to do a part exchange !.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended for a trade-in

Swift response to my enquiry regarding a trade-in, and the BassBros valuation was better than any of the competitors. Responsive communication and quick payment once the deal was sealed! Many thanks BassBros, I’ll be back!!

11 July 2023
Unprompted review
Rated 5 out of 5 stars

This is the first time I have used Bass…

This is the first time I have used Bass Bros to buy an instrument and I am happy to say I am really happy with the purchase. The musician stingray 4 is gorgeous and the customer care and service provided by Will was second to non. I would highly recommend the company to anyone looking for a new bass, amplification or anything bass related. I will definitely use them in the future. Thanks Will I appreciate all of your help and good luck.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy to deal with, and the guitar was beautifully set up abs exactly as described - also came very well packed for delivery.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great service, met my needs and expectations, the product was exceptional, it was delivered in the stated time, great communication throughout. I couldn’t be happier.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

High level

I am French and I saw an amazing Music Man Stingray at a very good price.
I did not hesitate much to order it. And even if it would maybe have been a lot more practical to buy it in France, I can now say that I absolutely don't regret my choice. Will has a real expertise both in the accompaniment and in the quality of his instruments.
Châpeau bas Monsieur!

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Always a pleasure to visit BassBros.
Made to feel very welcome given great advice and support from Will.
Definitely giving his competitor a run for their money,
Great stock,excellent customer service
After sales support is flawless

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Patient, knowledgeable owner of a business made for bassists.

Made an appointment to visit the Bassbros showroom and try out a few different basses with the prospect of part exchanges.

The showroom is nicely put together and there are a plethora of basses on show - something for everyone's tastes I'm quite sure. Will was friendly and hands-off in his approach, allowing me to peruse the collection and try various basses at my leisure. In total I was there for about 45 minutes, in which he gave me fair valuations on my part-ex items and answered any questions I had on different basses. Ultimately walked away with a lovely USA MusicMan SUB bass and will surely be keeping an eye on the site for a future visit. Highly recommend!

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Great overall experience

Traded in a couple of basses and took a bass home with me.

Will was great start to finish, whole trade was done in less than 30 mins with plenty of opportunity to sit and play the bass I came in for, was made to feel very welcome, the gallery / playing area is lovely and the gear on show and available is tremendous.

Would happily do business with Will and Bass Bros again without any hesitation.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Just sold my Musicman Stingray through…

Just sold my Musicman Stingray through Bass Bros. The service from starting finish was excellent, Will is extremely knowledgeable on the market and managed to achieve the price I was after for the bass. Communication was quick and helpful at every stage, and payment was super quick after the bass sold. Very highly recommended!

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Alembic Brown Bass - MASSIVE happiness!

Will and his colleagues really know their stuff. Good range of basses, and I was lucky enough to find an '03 Alembic Brown Bass, which is beyond beautiful - and the BB Techie set it up really well. Packaging was secure, rapid despatch and no dramas, just excellent service and an absolutely gorgeous bass ... beyond my (pretty freaking high) expectations.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Wow.....what a Fender Bass!!

Wow.....what a Fender Bass!!
Never been a fan but the Reggie Hamilton 2005 Jazz Bass is fantastic. The sustain is amazing just as you guys said. Setup is beautiful and fast delivery too. Very very happy BassGirl finally a Fender I love 😃🤫

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Good delivery

I orderd this product on a Friday. It came on monday. Extreamly good service and im extreamly happy. I have'nt picked up the packadge yet, but it is probably just what i hope for.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Ernie ball Music man stingray bass

What a great company to deal with outstanding service from start to finish,
highly recommended !!!!
I,am delighted with my purchase of a Ernie ball Music man bass , thanks Will !!!!
Kind regards
Jeff Turner

14 September 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look