They didnt ship my order fully. I ordered some basketball shoes and a shirt and socks. When I called them about it they told me to write an email. I write an email they say I need to sign written... See more
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The boxes were shipped in the thinnest plastic they sell. No padding. The boxes were ripped and bashed in. Not suitable for gifts. I paid for insurance but they refused to honor it. Terrible customer... See more
Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery! Currentl... See more
How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing
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Company details
Written by the company
BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.
Contact info
Gantelstraat 14, 5145 PH, Waalwijk, Netherlands
- 0031 416 652803
- info@sportshop.com
- basketballdirect.com
1.5
Bad
176 reviews
Hasn’t replied to negative reviews
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Best place to buy basketball shoes
This is the only place in the UK where I find the shoes I like, in my size. They have a decent stock and they deliver fast. Also, prices are very competitive. Good quality and cheaper than most of the other places as well.
Nevertheless, I would recommend to let people select their preferences in delivery. Because they send by Signed Royal Mail, which is good, but I always miss it, so I have to go and pick up my shoes anytime. I would rather prefer to get my stuff in my 'safe place'.
16 October 2013
Unprompted review
Reply from BasketballDirect.com
Hi MrArias,
Thank you for the feedback! We are reviewing our P&P services at the minute and hope to offer our customers more delivery options by Jan 2014!
Thanks once again,
BD
Amazing customer service, incredibly slow delivery.
Staff have been amazing, my delivery took longer than expected. Paid for next day delivery and my package came 4 days later! Mistake due to Royal Mail. I was given 10pound to spend online.
16 October 2013
Unprompted review
Reply from BasketballDirect.com
Hi Al,
Thanks for the feedback and apologies for the delay - as you are aware it was due to a Royal Mail issue. We dispatch all orders made before 1pm the same working day and this includes our next day deliveries. Hopefully when you use your £10 free credit the next order will arrive on time!
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