Baronholidayhomes Reviews 

284
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the properties for their excellent quality and cleanliness, often describing them as spacious, modern, and well-kept. Many highlight the fantastic, peaceful locations, noting their convenience and easy access to local attractions. Hosts are frequently commended for being helpful and friendly. However, some customers noted issues with basic amenities, like a lack of shower gel or cooking condiments. A few other people felt properties needed maintenance, citing problems such as worn furniture, leaking showers, or unpleasant smells. Additionally, some reviewers experienced disturbances from noisy neighbors, nearby businesses, or construction.

What people talk about most

Facilities

Customers consistently note ambiguous experiences with facilities, with many praising the cleanliness,... See more

Location

Reviewers mention positive feedback about location, highlighting beautiful, quiet, and peaceful areas with... See more

Quality

Consumers find quality to be positive, with many reviewers describing the accommodations as clean, tidy, and... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the cleanliness and well-equipped... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the most amazing holiday. The villa was outstanding and perfect for a family who all need their own space, the layout was perfect! We were a 10 minute walk from a lovely Piazza where the restau... See more

Rated 5 out of 5 stars

Perfect location for a quite getaway. The house was clean, very nice and cosy especially for a winter break. The stove in the living room helped to create that cosy feeling especially when the weather... See more

Rated 5 out of 5 stars

The house was just great, we had all we needed, it was very clean and the contact person was helpful every time we needed assistance. The house provides access to the gym and a jacuzzi which made our... See more

Rated 5 out of 5 stars

Gorgeous, spacious 2 bed penthouse apartment in a brilliant location looking across the bay. Immaculately presented, super clean, with easy access to shops and restaurants. Inclusion of dedicated unde... See more


Company details

  1. Vacation Home Rental Agency

Written by the company

When you book one of our quality rental properties on Gozo you'll get more than just the keys to a beautiful, cared for self-catering apartment, villa or characterful farmhouse. We're not a remote agent, acting as a middleman. Baron Holiday Homes was founded more than 25 years ago, right here on the island of Gozo, with a vision to offer high quality heritage properties, with modern amenities, and provide our guests with a memorable Gozo holiday experience. It's our mission to be there whenever you need us – to help you and your family make the most of your precious holiday in Gozo.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

284 reviews

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4.6

All reviews

(284)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

High quality properties and service

We have been making use of Baron Holiday Homes for many years and have never been disappointed in the quality of their properties and the service given by their team before and during our stay whenever required. Our last stay has been at Tfiefa Holiday Home. Only concern is security due to low wall at back of pool which is level with a field and we also had to be on constant lookout for our dog so she would not jump over. However property still highly recommended as it offers
great views.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Stunning

What a beautiful property with stunning sunrises and sunsets from both the balcony and the pool. We had an amazing time and the hosts were lovely and helpful even with last minute special requests. 10 minutes from everything in a car and a great vibe all throughout the property. Will definitely stay again

24 September 2024
Unprompted review
Rated 2 out of 5 stars

Not up to scratch for the cost of the villa

Unfortunately our villa called Oleander on the island of Gozo didn't come up to expectations for reviews previously written. Maybe we were just unlucky that the villa hadn't been inspected post cleaning to our arrival and certain important things like client safety had been overlooked. Sadly, at that time, our family were grieving the loss of a beloved mother/grandmother and didn't want to make a fuss at the time of our stay. I agree that a complaint should have been raised at the time of our stay to allow Baron Holidays to rectify the issues raised. However, that does not detract from that fact the villa was not on par with reviews. Firstly, there is no sign above a low archway leading to a bedroom which my husband forgot to bend to walk through and managed to nearly scalp himself leaving him with a deep cut on his head. The shower curtain was very smelly and brown at the bottom. The shower waste was loose and floating away once water built up. The shower mixer taps in 2 of the bedrooms were unpredictable either scalding hot or cold despite making adjustments to try and find a safe temperature. There are no mozzie nets on any windows and we were bitten during the night. The cleaner forgot to clean the front of the kitchen doors and there were greasy finger marks. Much of the internal furniture and fittings had seen better days. Yes the villa is 'rustic' but it shouldn't be rusty, bathroom fitting, double bed, fridge to name but a few. The swimming pool central filter had been broken leaving a hole which my foot went into. Finally, outside the villa around the parking area was lots of dog mess. Not pleasant to see on first arrival. I did write to Baron on return to the UK to point out the issues found but rather than take this onboard and write an assurance that the villa would be inspected and the issues raised rectify we were offered a 10% discount on our next booking (no thank you) instead. This doesn't bode well with me. I have been a holiday home rental owner and worked for holiday companies and would have been horrified if my clients arrived to a villa with the above issues.

16 September 2024
Unprompted review
Baronholidayhomes logo

Reply from Baronholidayhomes

Dear Julie,

Further to our reply to your first correspondence after your holiday ended, we thank you for taking the time to share your detailed feedback regarding your stay. First and foremost, we want to express again our sincere condolences for the loss of your mother and grandmother. We understand how difficult this must have been for your family, and we truly appreciate your patience and understanding in this challenging time.

We are very sorry to hear that the villa did not meet your expectations, and we deeply regret that certain issues affected your stay. We are also sorry about your husband injury, however this a typical restored farmhouse and we cannot do much about the archway. We wish you could have mentioned that the pool sump cover was put back in place by our poolman.

Regarding the cleanliness issues and the condition of the furnishings, we sincerely apologize. We strive to ensure that all of our properties are thoroughly inspected before each guest’s arrival, and it seems that on this occasion, we fell short.

Your concerns about the shower, kitchen, and furniture have been noted, and we are addressing these with our maintenance and housekeeping teams to ensure improvements are made.

As for the dog mess in the parking area, we fully understand how unpleasant that must have been, especially upon arrival, and we will ensure that this area is regularly monitored and cleaned moving forward.

We also apologize if our previous response offering a discount was not seen as a satisfactory resolution. Our intention was to extend a gesture of goodwill, but we completely understand your frustration and disappointment. Please rest assured that we have taken your feedback seriously, and we have already conducted a thorough inspection of the Villa to address the issues you have raised.

We genuinely value your feedback as it helps us improve our standards and we hope you will consider giving us another opportunity to provide you with the high standard of accommodation and service that we are well-known for.

Once again, we would like to offer our sincere apologies and are truly sorry for the inconvenience caused and thank you for bringing these matters to our attention.

Donald
Baron Holiday Homes

Rated 5 out of 5 stars

Always a great experience

We have stayed at Hillock apartments several times and never regretted anything. Special thanks to Grace and Frances who smoothed out the minor hitches. Apartments akways clean and furnished beautifully. Will definely stay again next year.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Spacious holiday home

First stay at this property, having enjoyed many holidays with Baron Homes. The house was in a quiet neighbourhood, with parking outside property. It was a short walk to the village and a doable walk to the beach.
Very spacious house and good sized pool. Plenty of seating areas and balconies to enjoy.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great stay

We had a wonderful stay here the property was outstanding the pool and outside areas in the sun til 5 from sunrise so our family really made the most of that outside area. The team at Baron kept in touch and when we had one issue with a button on the whirlpool it was sorted within a couple of hours. Would definitely return.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Absoutely gorgeous holiday home

Absoutely gorgeous holiday home, exceeded our expectations. High spec, very well maintained. Modern decor and all appliances etc.
Gozo is beautiful, quiet and peaceful, such a relaxful time at Veduta and Gozo.
Easy to park the hire car outside.
Pool clean and perfect with sun loungers and barbeque and beautiful sea views.
Amazing top floor with hot tub, large sofa and tv, had a few eves in with a netflix film on the top floor.
Washing machine and dishwasher a very welcome addition.
Spacious drying area on the top floor.
I'll definitely book with Baron again. Perfect and professonal.
Thank you

24 August 2024
Unprompted review
Rated 5 out of 5 stars

We recently stayed at the apartment

We recently stayed at the apartment. It was a decent size for those with bigger families, kitchen was fully equipped, modern and clean. Decent wifi and the tv you could access Netflix and Amazon which was good when your kids needed a break from the sunshine. There were nice views of the Bay Area from the balcony too.
Apartment had parking too which was nice to keep the car out of the sun.

Location was good, it took us around 10 minutes to be in the Bay Area where all the restaurants are located.

Overall we were impressed and will stay again when visiting Malta again.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, scenic villa ideal for a peaceful and relaxing holiday.…

The villa is located in a very beautiful and quiet setting with great views. Although the last stretch of road leading to the property is rather narrow, it is well-organised for loading and unloading and the parking area is just right. The size of all the bedrooms and living spaces is really good, as well as the fact that all rooms have their own bathroom/shower. Additionally, the extra toilet rooms, two large living rooms, a table tennis area and an indoor spa provide big groups ample space without ever feeling that the place is overcrowded. Some bedrooms even had their own tv, and the fact that the air-conditioning was included in the price was a huge plus. The outdoor space is on the smaller side, however, having two pools once again allowed the group to disperse, and space never felt too crammed. The kitchen is very well-equipped and even includes two ovens and two fridge freezers which is perfect for a large group. All in all a very enjoyable holiday place in a peaceful and scenic setting. Information provided before, during and after stay was also very helpful, and made our stay rather seamless.

6 August 2024
Unprompted review
Rated 2 out of 5 stars

Power cut for over 24 hrs and no help…

Power cut for over 24 hrs and no help offered from Baron Homes. We were left in 40 degree heat without air con, fridge, pool filter etc.

There is only one full length mirror in the whole house. Master bedroom is stiflingly hot air con unit is not sufficient for the size of the room. There is no door on the en-suite.

The pool area is a death trap. Uneven and broken paving stones all over and table is dangerously near to the pool which is much smaller than it appears in the photos.

Downstairs bedroom has little storage and is not suitable for Any stay over a few days. Also curtains in this room let in light early in the morning.

Windows have no net protection from mosquitoes so we were all badly bitten,

The pool was cloudy for a number of days and when we complained we were told we must have worn suntan lotion in it which we had not.

Strict instructions about rubbish but no bags left for disposal despite asking maid service. Similarly requested a couple of additional dishwasher tablets none supplied.

Mattresses extremely hard and uncomfortable.

Location very remote. We were very disappointed with this property and would not return

17 July 2024
Unprompted review
Baronholidayhomes logo

Reply from Baronholidayhomes

Dear Julie,

Thank you for taking the time to provide feedback on your recent stay. We are genuinely sorry to hear that your experience did not meet your expectations. However, we would like to address some inaccuracies in your review and provide clarification.

1. **Power Cuts:**
- The island experienced widespread power cuts that were beyond our control. We understand how difficult this was, but it was an issue affecting the entire area, not just our property. (we were in your same situation in our homes)

2. **Mirror and Air Conditioning:**
- Our listings clearly describe the amenities, including the number of mirrors and air conditioning units. We regret if this did not meet your expectations, but these details were available prior to your booking.

3. **Pool Area:**
- Safety is a top priority, and we regularly maintain our properties. The pool and surrounding area are checked for safety compliance. We have not previously received complaints about uneven paving stones or the table placement. The size of the pool is accurately represented in our photos.

4. **Downstairs Bedroom and Light:**
- The room description and photos on our website reflect the available storage and window treatments.

5. **Mosquito Protection:**
- While we do not have window nets, we provide mosquito repellents in the welcome pack. Unfortunately, this was not sufficient in your case.

6. **Pool Maintenance:**
- The pool is cleaned regularly. Cloudiness can occur due to various factors, including weather and wrong use, we found a huge quantity of sun cream in the pool after your checkout. We responded to your complaint by checking the pool, and our staff indicated that suntan lotion can often cause such issues.

7. **Rubbish Bags and Dishwasher Tablets:**
- We apologize for any oversight regarding the provision of rubbish bags and dishwasher tablets. Our staff strives to respond promptly to such requests, you never communicated this to us during your 10 days stay with us.

8. **Mattresses:**
- Mattress comfort is subjective, and we aim to provide a balance that suits most guests.

9. **Location:**
- The property's location is clearly stated in the listing and pointed in maps. We provide detailed descriptions to help guests choose accommodations that fit their preferences.

We always strive to ensure our guests have a comfortable and enjoyable stay, and we always respond immediately if a guest report any issues during their stay, in your case we were never contacted....

To conclude, the above issues do not give you the right to treat someone else's home as a pigsty. Our staff of five people took eight hours to bring the property back to the condition in which we prepared it for your check-in.

We hope that you will never again treat someone else's home like this in the future.

Sincerely,

Donald for Baron Holiday Homes

Rated 5 out of 5 stars

This is my third summer in a row…

This is my third summer in a row renting from Baron. They have fantastic properties. Most recently was Razzett Tuta in Kercem. Nice quiet location. 3 bedrooms 2.5 bathrooms. Nice small pool. Full shade poolside early morning and evening. Not much in walking distance. Air conditioning is only in the 3 bedrooms and is coin operated.

2 August 2024
Unprompted review

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