Barkibu Reviews 

DON'T TRUST THEM!!!
They make my life a hell everytime I ask for anything as simple as VACCINE, they want to have an invoice in a standard format that not every vet can do. If you don't provide that they lock the card and don't give you any money back!!!
I've been trying to receive back money for a SIMPLE VACCINE for over 2 months! It's a nightmare! There is no phone to contact and you speak via email whenever they respond! It's like talking to a robot!!!!!
NEVER TRUST THEM!!!!!!

they were really good in the first year and then you get crazy fee increases every year and they reimburse only vaccinations and general treatments now.

I´ve been paying Barkibu pet insurance for my cat for 3 years and sadly had to submit a claim recently for his chronic kidney failure and his euthanasia. I submitted the ultrasound report which included his diagnosis as well as an itemised invoice from the vets which also included all the information on his visits there. They are not reimbursing me as they are asking for an additional report from the vets even though all of the information has already been given. My vet has never had a request like this from any other insurer they have worked with. Additionally, the payment card issued didn´t even work so is useless also. They have no customer service you can speak with, only automated chatbot replies via WhatsApp and email. The amount I am claiming for is not even a quarter of what they have received from me in payments so they would still be making a profit from me which makes their refusal to reimburse my legitimate claim even more annoying. I found their automated emails about wanting an additional vets report very upsetting at a very difficult time and I would recommend anyone thinking of taking out a policy with them to find another more reputable and reliable insurance company. Very disappointed with the lack of service and care.

Their reply down below doesn’t explain why most vets have never heard of a requirement to write an additional report when they have already supplied all the standard documentation and this just looks like a stalling tactic to me and everyone I’ve spoken to about it. I note they don’t address their lack of real customer service agents and reliance on chat bots.

We (Lua & I) were impressed with our first experience using the Barkibu service. A huge compliment is definiteley in order!

Refund is quick and, so far, It is fair value. I am very pleased with the insurance for now.

I am still waiting for approval so my sick dog can finally see a veterinarian. Time matters when an animal is ill, yet Barkibu keeps delaying and delaying.

It honestly feels like money is more important to them than the health and well-being of animals. While my dog is suffering, I’m stuck waiting for answers instead of getting help.

This is not what I expected from a company that claims to care about pets.
Heartbreaking and unacceptable.
If your pet’s health matters to you, think twice.

So sad.

Unbelievably fast and easy to refund my vet visit!

I tried to pay my vet expenses multiple times but the card never worked and when I tried to upload the documents on the app they always said that was impossible to give me a refund .. I checked the contract and it said that they should have gave me back the money for that kind of visits .. DO NOT trust this insurance! Plus there is no phone number to call if you need! The worst experience..

Good, Quick response.

I took out a pet insurance policy with Barkibu and was overcharged for several months due to an error in my dog’s date of birth, which was incorrectly recorded by the company.

I never received the policy or the contractual documents, as the “welcome email” was sent from a no-reply address and automatically went to my spam folder (spam emails are deleted after 30 days).

When I eventually noticed the issue and provided the official veterinary booklet proving the correct date of birth, Barkibu acknowledged the mistake and corrected the data, but refused to refund the amount overcharged.

During the entire period in which the incorrect premium was applied, I did not use the insurance at all and made no claims.

I have had to escalate the matter to consumer protection bodies and the insurance regulator. I would advise others to be very careful and double-check all details when dealing with this company.

Poor service ! Cheeky policies

Todo perfecto. Me reembolsaron las vacunas en una hora. Soy un cliente satisfecho.

Really bad experience. They renew automatically unless you let them know, but there was a problem and they didn’t renew me even though I didn’t opt out. Once I realized they said there is no way back and I need to start from scratch meanojg no full coverage for the first 30 days
They claim the payment was blocked but nothing changed on the bank, checked with the bank, and they are not able to provide proof

I had a medical issue with my cat and I' ve sent the documents to Barkibu. They informed me about how the doctors should write their medical estimation, as well as the full analysis of the cost of each examination. After that they asked me to send them a result of a medical examination and when I sent it to them, they paid my claim (they compansate the 80% of the final cost including tax) within less than two hours.

You respond quickly that's the positive side. But when we need explanations we need someone to talk to. I had sent an email to the support center never answered. When you ask for additional documents don't make me send again and again the same documents which were ok. Eg. Photo of the dog's passport was send several times. the credit card is always rejected. It's not only me, a gentleman in a clinic had a rejection problem. Any explanations from the card was send via WhatsApp that i have never received it. Use other methods, viber or email. The card doesn't work.

Fantastic company- I send papers- all is organised & money sent very very quickly . I wish all the companies I have to deal with are as efficient as this one. Recommend them highly!

Genuine insurance with direct compensation, especially if you pay by card Barkibu. Very satisfied. I recommend it."

Made my first reimbursment request and it was quick and efficient

Well, an excellent service! Easy registration, timely responses and refunds! It fulfills it's promises! The only service that covers Greece in that way!