Barkibu Reviews 

Gestionar las preferencias perfecta y rápida

My dog Kobe had a terrible accident on a national holiday (a Saturday) when he ran into a car, breaking several teeth — including his upper and lower left canines and three adjacent teeth. We rushed him to urgent care, where he was examined with x-rays and ultrasound and given medication to keep him comfortable.

The following Monday, I contacted a specialized veterinary dentist, and Kobe was examined that same afternoon. Surgery was scheduled for Wednesday, and it was a complete success — the broken teeth were removed, and his gums were carefully sutured.

Throughout this stressful experience, Barkibu handled everything quickly and professionally. They processed my claims faster than I expected and reimbursed me within days, saving me hundreds of euros.

I’m incredibly grateful for Barkibu’s fast, compassionate service. They turned a very difficult situation into one that I could manage with peace of mind.

Thank you, Barkibu! I’ve already shared my experience with friends and recommend Barkibu 100%!

Could be better explanes why for exemple taxes are never refunded but overall amazing experience, super fast, easy app.

I have insured our dog around a year ago. I have never used the insurance, until now.
The problem is - that Barkibu asks me to get ALL my dogs previous vet journals - covering ALL his visits from his previous Vets. He is soon 5 years old and we have moved from Denmark to Spain. I do not have the time nor do I find it reasonable to ask for all this now. If you want all these informations you should have asked for them -when we signed up for the policy, so that we would have had the chance to find another insurance company for our dog. Therefore I do not want to be a client anymore and I want to terminate the insurance. I think you should ask new clients about their animals vet journals BEFORE they sign up for an insurance - and not when they need your help. Unfortunately I see to late that I am not alone with this problem. Other clients say that they have the same problem with you.
So it looks like - it is a way for you in order to escape for paying your clients their expenses !!

I became the refund for my vet bills on the same day

Very fast service (within one hour) although the creditcard didn’t work. Very good communication.

Clearly Barkibu have observed the previous options in the pet insurance industry and identified how they can improve the offering - because THEY REALLY STANDOUT.
1. Instant refunding of the claim
2. Fantastic user experience in the app to ensure all is collated and in order to
3. Clear communication throughout.
Amazing job and even though our house insurance now includes vet visits we still will not leave Barkibu as they always support us.

All customer help/support is fully automated, good luck chatting to a human.

No wonder they are cheap.

They won't ever help you when they deny a reimbursement and wont actually tell you the hard facts on why they deny. It seems they just have an LLM/AI that accepts/reject and don't even know why that system rejects the reimburstments.

They do not operate under EU law since I can’t use my PT vat number in their invoice system, has shown In a previous email with prints. Their (only online form) customer support doesn’t work or is seriously lacking. Their AI agent gives misleading/false information. Got a refund since I was within 14 days of celebrating the contract I guess I was lucky in stumbling into this mess of support before it got any worse and having to endure this for a year. Stay away from this company.

Edit:
When asked by email for the NIFF they operate under in PT so that I could make an official complaint to the authorities they supplied a NIFF that is not associated to them. So I can’t even denounce this “company” to proper authorities.

Ha subido un monton el precio y no me han avisado de los cambios.

Excellent Experience. Application easy to use, reimbursements rapid. Very satisfied!

A experiência foi boa porque foi rápido e eficaz

I signed the contract on Tuesday, July 22nd, with coverage starting from July 23rd. On July 24th, I took my dog to the vet for the annual check-up and vaccine booster. That evening, I submitted a reimbursement request through the app and received 100% of the amount spent directly to my bank account in less than an hour. The app is very intuitive and easy to use. Both the activation of the contract and the reimbursement process were incredibly fast. So far, I’m very satisfied with my choice.

Extremely disappointed ! I took my dog to get a necessary dental surgery since she fractured her tooth. I provided all the documentation they asked for but they refused my claim because they said the doctor needs to detail and separate out every act they did to her and obviously the veterinarian refused to do that for the invoice. So now they won't cover this crazy expensive surgery and on top of that they took 300 euros out of my account and I can't even speak to a human being it's just all these AI bots. Unbelievable - will be switching providers today.

I love it so far, but it's been difficult to get the credit card set up. The return payments come very quickly and I really like the AI WhatsApp interface.

I applied for the refund and it went through in less than 24 hours.

Zero issues, fast solutions. Absolutely love it!

I was using them for 6 months and generally was happy until I got into issue because of their mistake and understood their support is just AI ROBOT. I uploaded invoice that had 2 pages, they completely missed the 2nd page and calculated it wrong. Now I have 3 weeks speaking to AI submitted 5 forms back then today tried another time just to now get a reply THAT THEY DONT HAVE ANY RECLAMATIONS REPLY GENERATED BY AI AGAIN. I’m so pissed at you guys I liked you so much in the beginning but your support sucks so much I hate it now. Why I have to PAY for MISTAKE YOUR PEOPLE DO??? HOW HARD IT IS FOR YOU TO CHECK THE 2ND PAGE?

UPDATE:

They sent me an email where they explain horribly the same as in the answer here. But they blocked my app and I don't have access TO CONFIRM what they are saying is true, because as we can see their math sometimes is not matching. I asked questions last Friday by email about it and got Ai response and there is no more explanation or communication with them. Today is Wednesday. That's a BIG SHAME that the only way to solve things you have to write a bad review. Otherwise you never get any normal communication.
They make me pay 1st and after figure it out and later what? if they are wrong I need to leave another review for to get communication back?:)

I previously left a 5-star review for Barkibu because I genuinely thought their product was excellent. However, their recent appalling treatment of me has completely changed my mind.

I was accused of sharing my referral code on websites I’ve never even heard of. The only time I’ve ever shared my code was via somebody I met on a Facebook group called Dog Barcelona, where I recommended Barkibu to a person asking about the best pet insurance and I offered my code so they could get a discount. Isn’t that the whole point of referral codes? To share with your community?

I’ve been treated as if I were some kind of criminal, and frankly, I find it insulting and deeply disappointing. I’ve deleted the positive reviews I previously wrote and will be taking my business elsewhere.

I cannot in good conscience give my hard-earned money to a company that treats loyal customers this way.

Update: The response below says something completely different to their AI generated customer service. In those messages, I was told that I had been sharing codes across coupon websites that I had never even heard of and is not true.

Really, stay away from Barkibu, they cannot be trusted. There is no real customer service, only AI generated nonsense.

Do not recommend. I've paid for insurance of my cat for almost 2 years and when he actually needed help- they didn't compensate it. Support team provides only generic answers. And they always ask you to submit a request for which they won't answer.
So this insurance compensate only vaccination . Keep your money and pay for vaccination for yourself, because they won't cover you any necessary treatment and won't respond you