Barkibu Reviews 

All went ok however I needed to write lengthy texts for you to understand and accept.
Bots are not as useful when you need support.
But overall I am glad I began this pet health insurance.
Thank you

They are very quick with refunds! Within the next day! Thank you! Definitely recommended!

Unacceptable customer service - 3rd claim rejected with weak excuses!

I re-submitted the vet certificate as requested, only to receive yet another claim rejection. This is absolutely unacceptable.
Their customer service is non-existent. Instead of a human agent explaining the issue, I was forced to interact with an AI chatbot that provided a generic excuse about "dates not matching," without any further clarification.
Furthermore, the company clearly lacks knowledge of how things work locally. The vet visit took place on a Wednesday in Athens, Greece, where businesses close early at 14:30. It was physically impossible to find an open store to assist me at that hour.
This is the 3rd time my claim has been rejected with a convenient excuse. I feel deeply disappointed and misled. Needless to say, I will not be renewing my policy, and a friend of mine who insured their dog based on my recommendation is canceling theirs too. Big promises, zero delivery. Avoid them!

Fast services and refund

Speed of response on my compensation request

They refunded the vaccine money within an hour from me uploading the receipts.

Grest experience so far! I have insured my lovely cat Chloe with Barkibu for nearly a year now, and we are very happy with the experience so far!

Poor experience.

Although Barkibu has reimbursed some of my pet’s expenses, my overall experience has been disappointing.

My claim for my pet’s leishmaniasis vaccination was declined, even though an advertisement had led me to believe it would be covered. I have emailed several times asking for clarification but have received no response.

I have also submitted repeated requests through the support form to update my phone number, again without a reply. This has made it difficult to get help through WhatsApp, where the chat feels largely automated and I have struggled to reach a useful resolution.

Clear information about coverage and responsive support are essential when choosing pet insurance. Based on my experience, I plan to switch providers when my current policy ends.

Seguro incrível com reembolsos super rápidos!

It's a fraud. They Give money when the amount is low only. For larger amounts they require things like papers from the previous ten years and in general make it impossible for you to get your money. Robotic answers only.

It's a SCAM. My cat died I canceled the insurance and still take money from my card

Fast, easy, reliable.

I was really amazed by the speedy refund.

i liked that my application was considered prmptly, with comments on missing docs, as it was my first experience.

Great experience! The refund money comes very fast and the app is super easy to use.
The only thing missing is a simple way to tag our claims. It would be much better if we could select if a claim is for prevention (vaccines, checkups) or for treatment and accidents. This would help us keep track of our costs much easier!

Everything’s fine as long as you keep paying them.
For the first time in a year and a half—and after paying over 600 euros in insurance premiums—I decided to take advantage of the reimbursement for a routine checkup and vaccination.
As it turned out, in addition to photos of the vaccines and the invoice, they’re demanding a full examination report, even though I explained to them that they didn’t actually perform a thorough examination because of the cat’s aggression and only administered the vaccine, and that they will only give the cat a full examination next week under sedation during a voluntary in-depth workup with an ultrasound and X-ray, which the insurance won’t cover since it isn’t prescribed by a veterinarian (this part is fine and I understand the only basic checkup and vaccination is covered and trying to get a reimbursement only for a checkup and vaccination without analyses and exams)

I got a very quick refund for the vaccination cost of my dog. The whole procedure was fast and simple.

Really fast in providing the reimbursements