Barkibu Reviews 

In the rare cases they refund, they do it immediately. But in total I am disappointed. Poor customer service, inadequate explanations for not refunding. I would not choose Barkibu and will definitely be looking for a new insurance company.

I have had the worst experience a customer (Greece) could possibly have with an insurance company. I have been waiting since late March, and they still have not refunded my money. I have already filed an official complaint.
Unfortunately, this company does not deliver on its promises. They constantly try to delay the process and make up excuses just to avoid issuing refunds. Stay away from them; you will only waste your money.
I have many friends and acquaintances with cats or dogs, and I have already warned all of them to stay away from this company.
UPDATE after Barkibu’s response below:
It' funny to say that they say “the delay has not been on our side.”
I complied with their repeated requests, submitted the documentation they asked for, filed a formal complaint, and even arranged for the relevant professionals to communicate and send documents directly to Barkibu exactly as requested.
Instead of concluding the claim, Barkibu simply introduced further verification steps and further delays.
This is not the first procedural issue either. Barkibu has already acknowledged in writing that a previous claim-closure notice contained an inaccurate statement that they had repeatedly tried to contact me, when no such additional request had actually been sent during that period.
So I find their attempt to publicly place responsibility for the delay elsewhere extremely misleading.
The reality is simple: the claim has been unresolved for months, I have complied repeatedly, and every time one stated requirement is satisfied, another step appears before they are willing to make a decision.
I have now had to involve supervisory and consumer authorities simply to pursue a reimbursement claim under an insurance policy I paid for.
Potential customers can draw their own conclusions from that experience.
I would not recommend this company at any case, avoid it like the plague!

professional, quick response

I got the refund really fast and it wasn't difficult to use the app and upload necessary documents. I hope every time it will be this easy and I won't get any rejections if additional actions are needed

I just uploaded all requested documents and after half hour my money were in my bank account.

Covered annual visit to the vet along with vaccination for my dog - I got the answer for the refund only after a few minutes from the time I applied! Very professional.

You don’t cover the shot for leishmania…

The refund process took many days

So far the experience is great without any kind of problem! I hope my cat could understand how important this is for her 🐱

My cat recently developed an ear hematoma and needed several veterinary visits, medication, and surgery. Barkibu covered the costs of the consultations, the medication, and the operation without any issues. The whole claims process was smooth, quick, and stress-free, which allowed me to focus on my cat’s recovery instead of worrying about the expenses. I’m extremely satisfied with their service and support, and I will definitely recommend Barkibu to all my friends and family who have pets. Thank you for being there when we needed you most!

Very good quick efficient

Everything as expected! Third time using their health refund process, everything when smooth

I have to say that the claims process has been quite frustrating. You make it unnecessarily difficult to get a reimbursement because of the excessive level of detail and analysis you require for every veterinary visit.

I had to go back and forth with my vet several times just to provide the information you requested. For my first claim, I wasn’t even reimbursed, so I lost that money completely. The second time, I was only fortunate because my vet was willing to rewrite the report with the level of detail you required.

I think you’re overlooking how busy veterinarians are. It isn’t easy to ask them to take extra time to rewrite reports simply because the original documentation wasn’t considered detailed enough. In many cases, this also means paying for the vet’s time again, which creates additional costs and inconvenience for your customers.

I believe the process could be much simpler and more reasonable while still giving you all the information you need to assess a claim.

Easy application, fast refund !!!!

Absolutely 100% a scam. Barkibu will steal your money and not reimburse you for anything and trap you into a yearlong contract still expecting you to pay while they do nothing. They don't care about your pet, save yourself the hassle and don't sign up for such a crooked insurance company.

Worst pet insurance I have ever had. Do not waste your money.

I signed up to protect my dog in case of an accident. When she actually got hurt, Barkibu refused to cover anything — no explanation, no alternative, just a flat "no." Their customer service is non-existent: you only get automated responses, unless they need to charge you. Then they’re suddenly very present.

Their billing system is a complete disaster. Both my monthly fees and my vet visit payments were charged directly to my credit card through their Barkibu card. On one occasion, a monthly fee was charged twice — to two different cards of mine — and they never reimbursed it. On top of that, three vet payments came directly out of my card, but Barkibu never registered them on their end. Instead of investigating, they sent me to a collections agency demanding I pay those same amounts again — over 300€ that had already left my account. I had to spend months fighting this with official bank statements, complaints to BaFin, and the Versicherungsombudsmann just to prove I had already paid.

They also have zero understanding of foreign credit cards. If your card isn’t a German bank account, good luck — they will not know how to handle it and will use it against you.

My dog had an accident. I paid everything out of pocket. And then I was charged over 300€ extra for payments that had already gone through — because their system simply didn’t register them. This insurance protected nothing and cost me everything.

Do not use Barkibu.

For Fionas annual vaccination the experience was very good the pay back arrived 24 hours after. It might be not the cheaper dog insurance but it's reliable.

Excellent service & super fast